Max

Had a very bad experience at the store today. Mr. Sathyamoorthy from the billing/sales team gave me a very bitter experience tonight. Took a Woman slipper from a rack which showed 399 onwards but all that was displayed were only in the price tag of 899. My question was if it was from 399 onward they should have displayed different priced ranged slippers but all the slipper were tagged at a price point of 899. I unknowingly billed and had a look, to my surprise it was 899. I returned back the slipper and asked for a refund but Mr.Sathyamoorthy said refund not possible but can give a credit for later purchase within 30 days and I said ok and was delivered a hard copy of the credit bill. I refused to receive the bill since the main bill which I received was a soft copy and the credit bill was a hard copy and the billing person refused to send me a soft copy. I said wat if I loose this bill, he said credit not possible. I questioned if you can send a main bill through soft copy why not my credit bill which i am Going to purchase later. But I had a very bitter experience from your staffs from ECR branch. I have been a regular already faced few billing issues 2 years back but ignored but the reaction and the behaviour towards a customers questions was worst to the core. I need a resolution and kindly train the staffs on customer satisfaction. I wouldn’t rate even one star.

Poor collection. Only Max brands small sized clothing is available in this outlet. The Car park is fully occupied by other business establishments in the same complex. Even though you shop for 10,000 or 20,000 Rs the cashiers will be more focused to bill you 10 to 20 Rs for a small paper bag.

We always like there product quality and trending fashion collection worth to buy it but one thing to improve sometimes we never get the size we want

Thanks to the store manager of Neelankarai branch for understanding and addressing my issue (of dress exchange ) real quick......

This max outlet had good offerings. However staff misrepresented the membership offer. They had informed that the Magic pin membership that normally costs Rs.499 is being provided free of charged plus I am eligible for Rs.1000 discount on my purchase. However in the final bill they had charged 50% of membership fees. It is not the quantum of amount but the main issue is they did not keep up their word and did not mention the offer correctly. If you are purchasing from this store, suggest for you to get clear communication on offers before purchasing/making payment. Escalation to Store Manager was useless as he kept on saying the same thing

Dress collections are fabulous during my visit

I really liked this place and have got quite a good deals few times. Especially the recent one wherein we got some great Kappa TS at unbelievable prices. You got to be there at the right time. Parking facility is good and a great need for shoppers. The stairs leading to the shop appears a bit risky being granite and quite high as well, especially on rainy days and that's a minor point (just take care and use handrails). Would definitely recommend as this is a quite largely spaced showroom which is inviting.

Worst customer service. No respect on way of customer handling

I used to be very favorable of Max but I don't know who hired the sales rep who doesn't understand the difference been the words Straight and Narrow / Tapered I sent a family member to get pants and the sales girl mentioned Straight Fit and Tapered are the same thing I don't know who the manager is but train your staff with a dictionary and not ChatGPT

Poor collection of dresses . The staffs who work there is not responding properly. They r not kind to the customers especially in the billing section. Shymala staff is good. She helps in selecting dress, good response Very poor collection.

The collection is good. It has all the basics of everything you will need. Not a wide range but if you need to do some quick shopping, I would say you can go here. Price is like any other Max store, decently priced. Quality of products varies and product to product and differs with price too. Some of the staff who work here are helpful. The service is okay-okay, not too good, not too bad from what I've experienced.

Good place for clothing. Works further when the sale is ON

Good collection n good service. Need to add more collections in women western dresses. We are very regular customers to this store. This time the offer was not genuine. We could see that they increased the price and then gave offers. All the tags were new and I checked in OMR max also, this time the sale was not given genuinely. Only on fewer products we could see old tags and then sale offer tag. We can better buy during regular season rather than sale season.

Exotic and has a wide range of collection of garments. Great ambience and helpful staff. Got some good clothes here. It's a place you would want to spend a lot of time as you go through the store picking up stuff you like if you're picky as I am! Pretty satisfied and would visit this place again soon as it has some cool stuff I would like to add to my wardrobe!

Very worst maintenance, no staffs available in the fitting room.dresses are laying down on the floor ,billing takes atleast 15mins per customer. Unnecessary explanation by staffs about the coupons .

Worst experience I ever had in my life At Max when we go to exchange the product they charge more money for the bill you already have paid. Fraud next time I will never go there we have better places to get good brands.

Excellent customer service by staff Bhuvaneshwari.From beginning entrance till exit billing she took care with good attention

Average. Went there recently to buy some tees but found most of their collections were "slim fit". They should keep some for not-so-slim customers as well. Looks like they have good collections for ladies and kids.

Good collections for women. I didn't see the other sections. Sales person was very helpful. But please don't give any of your clothes for alteration here. They also have a gift for shopping above 3500, it was a school kit for kids with a lunchbox , water bottle and pencil box made of plastic. Complete waste if you ask me.

Over priced items, and unknown brand products / toys unimaginably high tagged prices. Overall very very poor experience. If you want value for what you pay this is not the right place . Exaggerated prices for un known / not so familiar brands and products. Emptying your purse without satisfaction. There are other retails shops by big brands who value their customers and each penny they spend , good offers /discounts and gifts cards and vouchers for your spending as returns from those shops.