Worst experience ever!
Despite booking an appointment in advance, I had a very disappointing experience at this boutique. When we arrived, the guard initially refused to let us in because another party was inside. Only after we called the boutique number were we allowed entry.
Even then, another party was being attended to. Instead of being properly accommodated, we were rushed into a small, almost dark side room with only one chair and told to wait. Although we had come to purchase a bridal dress, we were not shown the collection and were asked to wait until the other party left. Eventually, a single dress we had liked online was brought into that room, and the order and advance payment were taken there. The entire process felt poorly managed and uncomfortable.
On the delivery date, communication was extremely poor. Calls were ignored or cut, and messages were replied to after long delays with minimal information. When I went to collect the dress, I was told it was not available yet and was asked to wait again. When I calmly expressed that this was unprofessional, the staff member became rude and started shouting, made insulting remarks, and spoke in a condescending manner. This behavior was completely unacceptable and disrespectful.
A bridal boutique should provide professionalism, clear communication, and basic respect for customers. Unfortunately, this place failed on all three.
I am leaving this review so others can make an informed decision before booking.