NMC Medical Centre Maysaloon

Very poor coordination and communication. The day before yesterday, I visited the clinic with my wife. We waited more than 45 minutes to meet the doctor. During the consultation, we clearly explained the test requirements and insurance process. After the consultation, the nurse informed us that insurance approval would take some time and advised us to leave, assuring us that they would contact us once the approval was received. At that point, everything seemed fine. Yesterday, I received a call from the NMC Maysaloon branch informing me that the insurance had been approved and that I could visit the reception directly for the test. Today, around 8:00 AM, I visited the branch and showed the insurance approval message at the reception. The receptionist instructed me to take a token and wait. Later, I realized that she was new and was seeking assistance from other staff members for patient inquiries. Following her instructions, I took a token and went to the first-floor reception, where I again explained the entire situation. However, I was once again told to wait for my token number. After waiting for nearly 1 hour and 30 minutes, I finally met the doctor, who was surprised to see me and asked who had referred me to her. She informed me that there was no lab test scheduled and that the matter had nothing to do with her department. This incident clearly highlights a lack of communication and coordination among the staff. The reception team should take the time to properly listen to patients and understand the purpose of their visit before directing them. Had they listened carefully at the beginning, I would not have had to waste so much time waiting unnecessarily. The doctor was kind enough to apologize for the inconvenience, even though the mistake was not hers. However, the reception staff should be more attentive and ensure they understand patient requirements before providing instructions. Based on this experience, I would not recommend this branch to others. If you do visit, do not rely solely on the reception team’s guidance always seek confirmation or a second opinion to avoid unnecessary delays and frustration.

I had an appointment today scheduled for 12:30 PM. I arrived early and took my token at 11:50 AM, yet I was only called for registration at the reception around 12:37 PM. The token system does not appear to give any priority to patients with confirmed appointments, which was quite frustrating. The situation became worse during the X‑ray process. I reached the X‑ray department around 5:00 PM for a 5:30 PM slot. When the technician arrived, she started collecting receipts without considering the order of arrival. Patients who arrived later were taken in first, while those waiting longer were ignored. This was extremely poor queue and customer management. After my X‑ray, the nurse told me to wait outside and said I would be called. However, no one called me. She remained busy with other patients, and after a long wait, the doctor himself came out and asked why I was still waiting outside, mentioning that no one would be calling me. This clearly shows a lack of coordination among the staff. Overall, this has been the worst customer management experience I have had in the UAE, and it was my first time experiencing such disorganization. That said, I would like to sincerely appreciate Dr. Sachin Joseph, who is a very kind and professional doctor. His way of dealing with patients is commendable and was the only positive aspect of this visit.

Maysaloon NMC is blessed with an excellent Endocrinologist Dr Hiya Boro.My God the first Day I met the Doctor till now it feels like a dream.I met Doctor before 5 or 4 months with My random blood sugar 485 and my HBA1C the rate of 12.With the prompt treatment of Doctor ,with her support, Guidance and everyone I message Doctor used to clear my doubts and guided Mr properly. Finally after 4 month yesterday I checked my sugar level .it turned to 5. From 12 to 5 ,it is a remarkable change.i was shocked and really wondered .my thyroid Aldo became normal.This Doctor is amazing. I can't express my respect and love and gratitude to Dr Hiya.i wish this Doctor a great success as now and will continue to grow.

I had an excellent experience with Dr. Fahda Hameed. She accurately diagnosed my frozen shoulder, and her diagnosis was absolutely spot on. The treatment she prescribed worked wonders—I felt significant relief within just one day. Her expertise, clarity, and confident approach immediately put me at ease. I’m truly grateful for her timely and effective treatment and would highly recommend her. However the reception experience at the centre could be improved. Patients are often asked to move from one desk to another for registrations and formalities, which can be confusing and tiring, especially for those in discomfort. A single-point or one-stop system at the reception would make the process much smoother and more patient-friendly. Improving coordination at the front desk would greatly enhance the overall experience.

I had a bad experience with NMC staff Maysaloon, i went after i was fell down from my bicycle and i got cuts and scratch on my knees and hands and it was bad i needed attending and dressing my wounds. But the staff at reception said they cannot take my case. They treated like an accident case , it was just scratch, cutting and wounds but they were nit helping. i then went to Aster clinic and they treated me, dressed up my wounds and did x ray to further clarify. NMC staff needed to have good customer service training and this is not the first time i got this experience. The pharmacy staff are also rude.

I recently visited this clinic and was quite disappointed with the reception service. Although there were five counters actively serving patients, the registration process still took an unnecessarily long 30 minutes to complete. I arrived 15 minutes before my scheduled appointment, but when I reminded the counter staff about my appointment time, l was simply told to wait for my turn. It took another 15 minutes before I was called, which further delayed my consultation with the doctor. The clinic urgently needs to streamline and improve its reception procedures to ensure a more efficient and patient-friendly experience.

I recently had two root canal treatments done by Dr.Ashyana mahamood. I was very nervous at first, but the doctor explained everything clearly and made me feel comfortable. Sister Soumya was also there during the treatment and was very kind and supportive. The treatment went smoothly with very little pain. I am very happy with the treatment and highly recommend the doctor and the team.

My husband and I have been seeing Dr. Hiya Boro for endocrinology, and we honestly couldn’t have asked for a better doctor. She is very patient, extremely caring, and always gives us the time we need during appointments. What we appreciate most is her prompt response and the comfort she brings through her calm, reassuring approach. We feel truly supported and cared for. Highly recommended.

Dr. Clive Cleetus is an excellent doctor. Even though he has many patients, he is always kind, patient, and respectful to everyone. He listens carefully, explains everything clearly, and always tries his best to help with patients’ needs. His treatment is very effective, and I felt well cared for. Highly recommended. Ye Min

I took treatment from Dr. Hiya Boro, Endocrinologist for diabetes; my sugar was very high but now it is under control; I recommend her for all diabetes patients; she explains everything properly and also guides about diabetes diet and exercise

Dr. Deepak is, as always, a kind and attentive professional who listens carefully and provides thoughtful guidance to help his patients. I first visited him about a year ago and experienced significant improvement after following the medication he prescribed. Recently, I developed a severe medical condition, and once again, he examined me thoroughly and recommended an appropriate treatment plan. He is highly professional, approachable, and always greets patients with a warm smile. I have even recommended him to my colleagues and friends—one of whom has already visited him and shared a positive experience as well.

I took treatment for high prolactin issues from Dr. Hiya Boro Endocrine doctor ... Dr. Hiya is so kind and humble.. Her way of approach really brings positivity.. Alhamdulilah by grace of allah.. After having treatment with Dr. Hiya boro.. My prolactin level reduce and it become normal.. Then Almighty gifted as a baby now.. The procedure and treatment is taken step by step and explained clearly what is happening? what treatment is undergoing...? All our doubts are cleared by Dr. Hiya with so patience....

I would like to express my dissatisfaction with the process at your clinic, which I found to be unnecessarily lengthy and difficult compared to other clinics. Recently, I visited your clinic for my daughter due to fever. The doctor recommended nebulization for two days. On the second day, despite it being a continuation of the same treatment, we were required to open the file again, meet the doctor once more, wait for insurance approval, and then pay the co-payment. This resulted in long waiting times and caused inconvenience, especially with a sick child. Such a process is very time-consuming and stressful for patients and parents. Other clinics handle similar situations in a much simpler and more patient-friendly manner. Due to this experience, I am disappointed and will not be visiting NMC again in the future. I would also hesitate to recommend your clinic to others unless the process is improved. I hope you will take this feedback seriously and work on simplifying procedures for the benefit of patients.

Wait time is minimum 40 mins with appointment, nurses communication skills are 1/5, doctors do not inform patients where to go next for imaging and labs, there is no proper coordination between departments. The doctors visited are adequate (endocrinology, GP, OBGYN).

Ms Sherin did an excellent job while taking my blood.She made the process quick and comfortable. Highly appreciated. Thank you Regards Fameeda Sulaiman

Absolute mismanagement. Even with appointment you have to wait for an hour. Thats ok. But even after that they won’t go asper the appointment. For instance my appointment was at 10:50 am. Token nmbr 1022. Had to wait till 11:15. After that they called the next appointment token 1031. When inquired they were making fool of themselves by calling different people. The phlebotomy section is another joke with insufficient staff. Not to mention the waiting tome at the pharmacy. I have seen much more efficient management in other NMC clinics such as Rolla where they do everything in an orderly manner even with increased footfall. But the Mysaloon branch is a disaster.

This is a very good medical center. I have been getting treatment from Dr. Hiya, she is a very good and professional doctor, and her manners are also excellent. I had been struggling with kidney stones since 2017. Dr. Hiya diagnosed the main cause and then referred me for surgery. I highly recommend Dr. Hiya and NMC Medical Center.

I would like to appreciate Ms Yukti Sharma, physiotherapist. She is awesome and highly qualified!! After just two sessions I felt awesome!! and so did the exercises she assigned. She is a gem for this clinic!!! I highly recommend her.

I come here for physiotherapy and both the physiotherapists are very friendly and professional. So I wanna take my time and thank both Anna and yukti for their effort and hardworking.

Amazing dentist dr ashyana God has given her hands of care her touch is like feather ,she and her assistant nurse soumya did my root canal very well and shes very polite ,friendly positive and helping highly recommend such positive lady