Raya Rahim
یک ماه قبل
This hotel completely spoiled our Eid holidays and gave us one of the most terrible and exhausting experiences ever. What was supposed to be a relaxing family staycation turned into pure frustration from start to finish. The buffet was an absolute disaster — we had to wait for nearly hours just to enter the dining area because of terrible crowd management. Once inside, guests were literally fighting and rushing for food because the hotel failed to refill dishes properly. Many items were empty most of the time, and the staff could not handle the situation at all. The staff management was honestly the worst part of the experience. Instead of properly managing the chaos and improving their services, the chef was literally trying to teach me “rules” and argue with guests while the hotel itself could not even provide basic service properly. It was extremely unprofessional and disrespectful. The rooms were also very disappointing — extremely small, hot, uncomfortable, and not maintained properly. The entire hotel seemed overcrowded and completely unprepared for the Eid holiday rush. Overall, the service, hospitality, food management, staff behavior, and room conditions were all far below expectations. Definitely not recommended if you want a peaceful and enjoyable holiday experience.