Unique Telecom Motorola Authorised Service Center

I visited the Motorola service center (Unique Telecom - PTS, Dombivli East) because my Motorola Edge 50 Fusion suddenly stopped working (dead issue). After diagnosis, they informed me that the motherboard needed to be replaced. The repair process took around 25 days, which was longer than expected. However, the quality of work was excellent. The motherboard was replaced under warranty, and now the phone is working perfectly like a new device: • No heating issues • Smooth performance • Camera quality feels improved • Overall stability is very good The staff was professional and handled the repair properly. Although the waiting time could be improved, I am satisfied with the final result. Overall, a reliable service center for genuine repairs.

I am बेहद disappointed and frustrated with the service experience I have received from Motorola and its authorized service center in Dombivli. My phone suddenly switched off, and I submitted it to the authorized service center around 10–12 days ago. Before visiting, I had clearly confirmed the turnaround time over a call and was assured that the device would be repaired and returned within 7 days. Based on this commitment, I chose to travel all the way from Vikhroli to Dombivli instead of opting for closer service centers that had quoted longer timelines. However, after 7 days, when I followed up, I was informed that the device was still not ready due to “parts shortage” and was asked to wait for a few more days. Upon further follow-ups, I was then told that instead of repair, my phone would be replaced with a new handset. While this sounded like a resolution, no clear timeline or confirmation was provided. The situation only got worse from there: • Repeated delays with no proactive updates • Conflicting information on every call • False assurances about delivery timelines • Complete lack of accountability As I had urgent travel plans on Saturday night, I clearly communicated my situation and requested them to expedite the process. I was assured that I would receive the phone by 5 PM on Saturday. Trusting their word, I visited the service center — only to be told that the approval for the replacement had not come through and I would NOT receive the device that day. I was made to wait there for over an hour, after which the staff casually informed me that nothing could be done. The behavior of the staff was अत्यंत rude and unprofessional. Statements like “Madam ko ghar jaane bolo” were made openly, which is completely unacceptable. To make matters worse, I was even asked to PAY for a new device upfront with a vague promise that the amount would be refunded later after approval — something that is absolutely not how an authorized service process should function. This entire experience has been mentally exhausting, time-consuming, and highly disrespectful as a customer. I expect better accountability and service standards from a brand like Motorola.

I visited after 7 PM and was attended by Chandrashekar Salvi. He provided excellent service and was very cooperative and helpful throughout the process. The Motorola service offered was completely free of cost, which was a great added benefit. I truly appreciate the support and professionalism shown. Thank you, Chandrashekar and the Motorola team, for doing a great job!

Third class service Mere mobile ka motherboard short hogaya thaa automatic our in warranty me hy abhi bhi our 8motn pehle camera ka glass crack thaa our mobile abhi band hua hy camera bhi chalu hy phir bhi bolte hy reject hogaya hy nahi banega Motorola edge 60 fusion model hy motherboard ka our ka kyaa lena dena hy

I visited Unique Telecom - PP chembers, dombivali east and got a quick response to my issue. They helped me with the exact issue and ensured that I get the solution without westing time. I also got help to use wifi to complete my office work so that I don't have to take leave or half day just to get the mobile issue solved. I am thankful to the staff working here and also to the team Motorola for hiring such a skilled employees.

This service centre is really helpful and staffs here is very kind and their behaviour is very supportive especially Chandrashekhar Shalvi who guided and resolve the issue in best possible way 🙏 Thanks for all the staffs over here

The service was beyond excellent. Gentleman standing at the reception was very much helpful and resolved my fingerprint sensor issue within 5 minutes. Support appreciated!!

Nice service. Got my charging cable replaced in minutes

Thank so much Motorola for free service camp my mobile repair in Free of cost with software & cleaning service from Unique Telecom Dombivli thanks again good service from Unique Telecom i am happy with Motorola

The Staff is very professional and help the costomers promptly keep up the good work

I visited with my moto edge 70 with speaker problem they just repaired my mobile within 1 day fabulous service im happy with motorola service center and team is also good

I visited unique telecom for my edge 60 Pro repair in one day good service thanks Moto

Very Good service I'm very Happy for this service centre

Unique Telecom is the best service centre they did my work in just 15 minutes where in other mobile service centre they were asking for a lot of money and also they were saying that it will take 1 or 2 days to get this repair

The phone was repaired quickly. And the office staff here are very nice. They cooperate a lot.

Great experience at their centre. Well experienced staff members. My mobile phone moto edge 60 pro had problem of fogg in camera but got solved within 2 hours of time. Thank you 🙏

Great service and friendly. On time services as promised. Keep going!

Very good service. Got my device repaired before TAT.

Better Service Center..motorola in dombivali...Specially thanks for Chandrashekhar Salvi...better staff better help.....resolve my quary ...quickly...Service provide. Thanks Salvi Saab.

It was best experience yet I visited moto service center in up shivpur too they submitted my phone for 15 days issue was not resolved but here in in Maharashtra dombivli pp chembur service center was quick to understand the issue and with 24hours i got the resolution really appreciated excellent experience with motorola pp chembar dombivli service center is perfect for me to repair moto phones in future