MTN Customers Service Center

Extremely bad experience! I can't describe how much I'm dissapointed. I went today to get a new Data SIM. So, I took a queue number and I had to wait for almost an hour for my turn to come. To be honest, there were not many customers over there. We were around 7 customers. But it took forever for the customer service guys to handle each of us and I still don't know why. I mean it is not a complicated job to do. But it took way more of time than it supposed to have. I can say the guys working there are not serious about their jobs, exchanging jokes and talking while customers are waiting. When my turn came out, I was so exhausted mentally because of the too much waiting. And when I asked the staff about data SIM, he said it is finished. For the god sake, if you care even a little bit about your customers, why you make them wait an hour for nothing. At least he could notified me and the people who are waiting after me that they have run out of SIM cards. This way we as customers can save our time and it is more acceptable. This entirely happened because of poor management performance of the staff. MTN, please improve your customer service . Customer time and happiness must be a priority and defintely I had a horrible experience. This kind of issues could be easly be avoided from the begining.

Nice people, great and helpful Team,

MTN Internet: Comedy or Criminal? To be fair, with the Sudanese Pound sinking it is hard to imagine why MTN or any other mobile phone service provider would want to provide a functional internet service as users would simply choose an internet phone service where calling is free. For the record, MTN should be advised that internet service does not mean you can send an SMS or buy additional internet access. I know it may seem to be a comical point, but at some point the unethical intention of charging people money for something that does not work should become a criminal issue. Speaking of unethical practices, MTN has a policy and practice of draining the subscribers account if the subscriber inadvertently remains “connected” to the internet beyond the time prescribed in the MTN Internet Offer. For example, if you subscribe to an internet offer and remain connected to the internet beyond the specified time, any credit that you have in your prepaid user account will immediately vanish. Finally, it should be noted that on a positive note, the MTN Complaint Department is professional and well aware of this unethical practice; however, they are unable to reimburse customers. They, however, offered the good advice of simply advising others of the practice through the internet and perhaps the MTN management would cease and desist from what verges upon criminal behavior.

الخدمة سريعة الإجراء استغرق حوالي ١٠ دقائق قيمة شريحة الداتا ١٣٠٠ جنيه سوداني الشريحة غير مزودة برصيد تنشط خلال ٢٤ ساعه

شركة ام تي ان للاتصالات شارع اوماك المنشية الخرطوم. احد ثلاثة شركات للهاتف المحمول في السودان

المحل جميل جدا و اسعارو حنينه بي الاضافه للفعاليات البقدما و الجوائز بي الترفيق و مزيد من التقدم ♥️♥️

The employees were very helpful but their system is very useless i couldn't solve my problem and I couldn't meet with any one who could solve it..so it was a status quo type of service.

افضل شركة في مجال تقديم خدمات الاتصالات، و بفضله تراجعت شركة زين من اسعاره الخرافية في خدماته تجاه المواطنين،

مزود للخدمات الاسلكيه, افضل(اشتراك و انترنت و تعريفه),تقنيه ضعيفة 2G(حاليا),في المستقبل 4G.

كذابين وحراميه يسرقون فلوس الناس ولايقدمون خدمه أفضل شبكه رديه

ياريت خدماتهم تكون زي مراكز خدمة العملاء، سريعة ومنظمة وراقية

Nicley built huge building with all departments good customer and corporate services

تحديد الموقع جيد جدا والخدمة سهله

خدمة سيئة لم يتم استقبال العملاء بحجة عطل في البرنامج

خدمة كويسة المكان مناسب و الموظفين متفاعلين

شركه اسم ع مسمى وع اعلي مستوي .. خمسه نجوم

المقر الرئيسي لشركة MTN SUDAN يوجد خدمة العملاء وايضا

Good support for customer but VIP Support for foreigner customer

رقمكم ده ما شغال والسيستم بتاعكم كل يوم واقف خراااااااا

الخدمات ممتازة بس محتاجين موظفين اكتر