Nakheel Community Management Centre – Palm Jumeirah

We sincerely appreciate Ms. Amira’s outstanding support in resolving our gate pass issues for our construction project at Palm Jumeirah. She was highly responsive, proactive, and ensured smooth coordination with all concerned departments. Her professional attitude and dedication helped us overcome the delays quickly and continue our work without interruption. Thank you, Ms. Amira, for your excellent assistance and commitment to client service

I was very disappointed with the front desk service. The receptionist had no information and was unable to provide proper assistance. Although there were no other customers, the waiting time was unreasonably long. In addition, no one at the reception could speak Arabic, which is unacceptable in this context. I sincerely hope management will take this feedback seriously and improve the quality of service.

I want to appreciate customer service agent whose name is Amira in community management in Office. I really appreciate her help and she did a great job which we couldn’t fix up with the security office. She finished it within 15 minutes and we got the approval as we need and she did an amazing job thank you very much, Amira !!!!

Shenelyn was amazing today. I arrived at the office with a list of jobs as long as my arm thanks to my wife and Shenelyn helped me through as many as she was able to. She was kind, polite and very patient! I definitely earned some brownie points with the wife today and hopefully Shenelyn will too with this review, maybe even a raise? It would make my life and other Palm residents lives easier if the app was fully functional. Something to work on in the new year perhaps! Thanks again Shenelyn!

I would like to thank Ms. Shenley for her support on my recent request. She gave me precious advice on the procedure and by following it, my request was completed in one day. Thank you and keep up the good work!

Awesome experience. Mr. Yousef Mohammed is the most helpful and professional person I have met in a long time. His desk IS actually a customer happiness centre.

I truly appreciate the excellent service provided by the Yousef Mohamed from Nakheel Community management. He was very attentive, responsive, and supportive, ensuring that everything runs smoothly. Overall the Nakheel Community dedication creates a welcoming and well-maintained environment for everyone.

Collected the building access card from reception. Very fast and smooth process. Very sad only that they dont have delivery option to the residential building. The lady at reception was very polite and profesional.

I had a very disappointing experience with one of the community supervisors, Jamshed. When I raised a concern about safety and accessibility in the community, instead of addressing it properly, he laughed at us and brushed it off. As a resident and property owner, I expect supervisors to take such matters seriously and treat residents with respect. This kind of response leaves people feeling unheard and raises concerns about how issues are being managed.

Despite the best effort of the people at the reception, Nakheel Community Management in Palm Jumeirah has zero interest on its customers. Their email service is a joke, if they remember to reply. When they do, they copy/paste the usual “we will send it to the relevant department” Whenever I visit in person for issues related to my property, I see more staff coming out for a break than actual people working. I have never got any actual help. Finally whatever issue you may have, you better solve it yourself. Funnily enough, they post on Instagram and LinkedIn inspirational videos of how much they care of their community. Maybe in their dreams. Stain on our beloved Dubai.

A friendly place to address your inquiries with a welcoming smile and patience. Miss Shewelyn, the receptionist, is a true helper meeting you with her friendly smile and answering your questions. 5 stars 🌟 🌟🌟🌟🌟👏🏻👏🏻

I would like to express my sincere appreciation for the outstanding support I received from [Mr. Rani Azzam] at Nakheel community management. He consistently assisted me with NOC approvals in an efficient, professional, and proactive manner. This level of dedication reflects highly on Nakheel’s commitment to excellent service, and I truly value the support provided. Thank you for maintaining such high standards of professionalism and customer care.

اود أن أعرب عن تقديري للسيد يوسف على تعاونه في تخليص معاملاتي و ايضا على حسن استضافته.

Mr. Yousef Mohamed is one of the best agents working with Nakheel. He gets the job done fast and on point with all our requests regarding PCC and PSC. I’ve been in so many Nakheel offices but I found this guy one of the best. Highly recommended!

Rani is the best experience I could have with Nakheel. I’ve been to the sales centre multiple times and never had luck!! But when I’ve come to see Rani, everything is sorted within minutes. Stress free!! Only come here!!

The staff are very friendly and helpful, I have been there twice to solve an issue in my apartment and it took just few minutes to get an answer and get the job done. Thanks to Youssef Mohammad for his effort and support.

I would like to express my sincere appreciation and gratitude to two exceptional members of your team—Mr. Rani Azzam and Ms. Eman Zekri. Both went above and beyond in their support, taking the time to understand our issue, following up diligently, and ensuring that our request was fulfilled. Their dedication and persistence helped resolve a potentially disruptive problem. To Mr. Rani Azzam and Ms. Eman Zekri, we extend our heartfelt thanks. Unfortunately to Nakheel i can in no way give a high rating, we strongly advise that you address the issues with your portal, you cannot remove services without providing alternatives and inform staff of process to be able to properly support customers.

Appalling service and total incompetence — 2 weeks of registration failure "I am beyond frustrated with the service provided by Parkonic and Nakheel. Since December 23rd, I have been trying to register my vehicle, but it has been a total nightmare. The administration keeps bouncing me from one phone number to another, telling me to 'call here' and 'call there' without providing any actual solution. It is absolutely unacceptable that a major organization like Nakheel cannot handle a simple vehicle registration. Because of this technical failure and lack of support, we are forced to wait for 30 minutes at the barrier every single time just to get in or out. This is not just a minor inconvenience; it is a complete waste of time and an insulting customer experience. Fix your system and stop giving us the runaround. This is disgraceful."

Thank you to Mr Yusuf Mohammad for your help it was so professional and amazing dealing with you you really saved my life twice and every time your help was amazing Big thanks to you Iam very grateful Amany Arafat

Wanted to express my gratitude and admiration to Yusef Mohhamed. I don't think i ever witnessed such efficiency and effectiveness at solving problems, especially as complicated and twisted as the one i came to you with. it was absolutely mind blowing watching you work. the rock star of management! also wanted to thank Usama for referring me to Yusef on such short notice.