National Hotel

هتل تمیز و خوبیه اما در اندازه یه هتل پنج ستاره واقعی نیست.تنها خوبیش اینه که مرکز شهر است.

خوب بود ، موزیک زنده در رستوران عالی هست ، مکانی برای سیگار کشیدن ندارد .

از اطاق‌ها صدا میاد تمیز نیست

This could be a great place with top location, well equipped rooms and a very decent breakfast. And most staff are amazing. But the reception handled problems very poor. We had a broken heating, a broken baby cot, a water damage. They let us do the cleaning after finally repairing the water damage. They left us with a broken baby cot and said “ that’s just how they are, they break so easily”. They complained that we complained about the water damage because “you wanted to change rooms” (from the one with the broken heating). Also, the commission for taxis you ask the hotel to organise is +100%, (Airport 7.000 versus 15.000 ADM) seems a bit high.

We visited National Hotel Armenia as a group of girls in December for New Year. The service overall was very good, and the staff were kind, friendly, and always helpful. After returning from Armenia to Dubai, I realized about a week later that I might have lost my AirPods in the hotel room. I contacted the hotel team, and they really went above and beyond. The staff searched thoroughly and kept responding to me every time, which I truly appreciated. However, I would like to honestly mention that the room itself was not in good condition. The maintenance needs improvement, especially in the bathroom. Every time we filled the bathtub, the entire bathroom would flood with water. Additionally, the bedsheets had an unpleasant smell and had hair on them, which made us very uncomfortable and was difficult to handle. Despite these issues, the hotel is located in the city center, which is very convenient, and the staff’s kindness and support truly stood out. With better room maintenance and cleanliness, this hotel could be a much better experience.

Worst hotel experience I’ve had. Absolute scam. My partner and I couldn’t stay in the room for more than 2 hours because the place was filthy, poorly maintained, and completely misrepresented online. The room was so bad that staying even one night was out of the question. Despite leaving almost immediately, I was refused any refund, not even a partial one. I asked multiple times to speak to the manager, but no one ever contacted me. To make matters worse, I accidentally left my earrings in the bathroom but the hotel made no effort to return them. Either they don’t care about guests’ belongings or something more questionable is going on. This place has zero hospitality, zero ethics, and zero professionalism. Save yourself the stress, money, and disappointment, do NOT stay here under any circumstances.

Super hôtel! Le service est incroyable. Merci aux réceptionnistes qui nous ont accompagné du début à la fin avec une grande bienveillance ! De plus, le prix reste accessible pour un hôtel 5 étoiles. La piscine et le spa sont magiques.

Terrible experience. While I was still staying at the hotel, I left my room briefly. After housekeeping cleaned the room, my phone charger was suddenly missing. I am 100% sure it was there before. When I reported this, the hotel completely denied everything and treated me very rudely. At one point, they even suggested that I was lying. No investigation, no responsibility, no compensation. The manager, Sirun, was extremely unprofessional and disrespectful. This behavior is unacceptable in hospitality. I felt robbed and ignored. Be very careful with your belongings — if something goes missing, this hotel will not help you.

Несколько раз останавливалась в этом отеле, встречая спецпредложения, по двум причинам: хорошие номера с видом и удачная локация. Но совершенно отвратительный момент - любая коммуникация с персоналом. Начиная от брони и заканчивая выездом, отель совершенно не знает слова «сервис». Как только вы бронируете на букинге, вам начинают написывать сначала в личные сообщения, потом в ватсап (да, по вашему личному номеру), а потом и звонить на ватсап. И все это зачем? Чтобы вы обязательно, срочно, без вопросов сообщили время своего прибытия. Ни в одной стране мира, ни в одном отеле или гестхаузе такую информацию никто никогда не спрашивает, если только вы не заказываете трансфер. Есть часы заселения, есть стойка регистрации, а в какое время вы заедете в отель - это не должно колыхать никого из работников. На мое возмущение один и тот же ответ: вдруг вы заселитесь после 00.00, тогда вы должны оплатить заранее депозит за первый день. Но, во-первых, я бронирую на букинге тариф с отменой - извините, какие депозиты? А во-вторых, я уже и так гарантирую свою бронь картой. Ну пропишите это в правилах брони и блокируйте после 00.00 на карте сумму своего чертового депозита, боже. Нет, нужно терроризировать гостей и портить им все впечатление от отеля.

The location of the hotel is very good and the staff are friendly and welcoming. However, the bed and pillows were extremely uncomfortable, which affected the quality of my sleep. I hope the hotel management will consider improving this to make the stay more comfortable for future guests. Տեղադրությունը շատ լավ է, և աշխատակիցները շատ բարեհամբույր են, բայց անկողինն ու բարձերը ընդհանրապես հարմարավետ չեն և քունս շատ վատ եղավ։ Հուսով եմ, որ սրան ուշադրություն կդարձնեն։

بصراحه الفندق لايصل الى خمسة نجوم المميز فيه فقط موقعه وجود شطاف في الحمام لكن عزل الغرف ضعيف جدا والفطور بسيط جدا كانك في فندق 3 نجوم والاكل بارد لا يوجد تسخين للأكل ولا يوجد امان حيث دخلت امراه علينا مع اننا اغلقنا الباب معها بطاقه وصرخت ولم نفهم شيء وخرجت وعندما أخبرنا الاستقبال قالوا نحن ناسف لما حدث وكان الأمر عادي

👎👎I’ve stayed in many hotels, but this was the first time I had a room with a connecting door to another guest’s room — without being told in advance. It felt anything but private or safe. When I asked to change rooms, I was simply told it’s “not possible.” Apparently, guest comfort isn’t a priority here.👎

فندق جميل … لكن ليس له اطلالات لكن موقعه على ساحة الجمعوريه خطوات قليله وقريب من كل شي و الغرف جميلة ونطيفه والحمام نظيف وفيه شطاف ومزود بكل شي الشامبو والصالون والبلسم وكل شي … تنظيف الغرف ممتاز ….. موظفين الاستقبال جدا متعاونيين ويردون على اي طلب عطول …. خدمة حمل الحقائب جدا محترمين وكل الشكر والاحترام ( للاخ بطرس عربي لبناني ) و كان جدا متعاون ويساعد باي خدمه تطلبها او تستفسر فيها

I have some concerns to mention : 1. The bathroom smelled mouldy I think because there was no curtain or shower box so water when you shower skatters all around. 2. We arrived by the end of the year and there was snow outside the hotel that you have to step on to enter the hotel (Not removed), furthermore there was no mat at the main door t ,so everybody who enters leaves watery foot prints. 3. Only one elevator is working, the second was out of order during the time of our visit

My experience at this hotel was deeply disappointing and fell far short of what one would expect from a five-star establishment. Upon arrival, no one offered assistance or even opened the door as I arrived with two pieces of luggage. There was no concierge available to help, which is unacceptable for a hotel of this caliber. To make matters worse, I was immediately charged for my stay at check-in, creating an unwelcoming first impression. Additionally, I had arranged and paid for a transfer through the hotel, yet no driver was waiting. When I raised the issue, the response was dismissive, stating it was “not their service,” demonstrating a lack of accountability and professionalism. Overall, the service was impersonal and disorganised, falling far below expectations. I would strongly recommend seeking alternative accommodations where guest care is truly prioritised.

The only good thing about this hotel is its location. The cleanliness is nowhere near what you'd expect from a 5-star hotel. The staff's behavior doesn’t even meet the standards of a 3-star hotel, especially when a problem arises. For example, according to the hotel's brochure, breakfast is supposed to start at 7:30 AM, but the restaurant doors were still closed at 8 AM. Surprisingly, when we asked them why, they simply said, "It's not our responsibility." In short, it's a hotel with a great location but staff who have clearly received no training in customer service or respect for guests.

Rating based on expectations of a 5 star hotel. This hotel is more like a 3 star hotel with a fancy bell boy and an expensive restaurant. Restaurant and food is actually really nice. Rooms are pretty bad - heater connected with spliced wires, mold in the bathroom Room cleaning is sub-par - they didn’t take trash away nor replaced the water bottles consistently. Shower leaked on the floor with crooked floors. Pool is nice, although mold in bathroom and sauna. Service is nice, it’s nicer if you speak Russian, but ok for English speakers as well. This looks like a hotel geared at cheap russian speakers disguised as a 5 star hotel.

Impressive in every way! We loved the cleanliness of the modern decor, the super comfy bedding, the fantastic views , how attentive and friendly the staff was, the proximity to the Republic square and other attractions, and the delicious breakfasts in the hotel restaurant. This is one of the nicest hotels we've ever stayed in!!

Отель позиционирует себя как 5*, но там даже 3* не пахнет. Начнем с шумоизоляции: ее нет от слова совсем. Окна в отеле нужно срочно заменять так как все, абсолютно все слышно с улицы. По неведомым причинам на перекрестке с 17:00 до 20:30 примерно ежедневно в течении 3-4 часов часов регулировщик не прекращая свистит в свисток хотя светофор работает. Администрации если бы не было все равно и они бы уже давно могли обратится с письменным запросом в ГАИ Армении с требованием прекратить ежедневное шоу со свистком на перекрестке. В номере 101 на 1 этаже была слышна музыка из ресторана отеля. Но иногда во время банкетов дрожал пол и находится в номере было не возможно. Я потребовал прекратить шум на что администратор заявил, что ничем помочь не может так как в ресторане идет банкет. Только после скандала было принято решение переселить в номер 301 на два этажа выше где от банкетов пол не дрожит. Кстати, ситуацию урегулировал охранник отеля (!), а не администратор, который был совершено не компетентен. Завтраки просто позорные. Заветренный сыр и колбаса, жесткая и сухая курица с рисом и не съедобный омлет. Румсервис: 29 марта 40 минут не могли принести ведро льда и два бокала. Женщина в возрасте отвечающая на телефон румсервиса груба. После жесткого требования выполнить заказ немедленно пришел официант и заявил, что их двое и так общаться с ними нельзя так как «они Армяне». Видимо он забыл, что я не у него дома в гостях и что он на работе в гостинице 5*. Уборка посредственная, часто в полотенцах чужие волосы. В номере 301 сантехника разваливается и в ванной пахнет сыростью. Вывод: отель не стоит своих денег, персонал не клиентооринтирован и хамоват, завтраки ужасные, официанты и оператор рум сервиса - хамы. Шумозоляция окон и между номеров - никакая. Уборка - посредственная. Не советую! PS. На неоднократные требования вызвать на беседу управляющую отелем ничего сделано не было. Ровно как и обратной связи от ресепшена на хамство официанта и румсериса хотя об этом инциденте было сообщено администратору.

We had an extremely disappointing stay at this hotel. The service was terrible, and to make matters worse, we were falsely accused of damaging furniture and charged a significant amount (150,000). The security manager was very aggressive and did not allow the Bellboy to bring our luggage down to the reception. We were forced to pay because we needed to catch our flights and my family were terrified. Additionally, the music was extremely loud, causing the whole building to shake, especially on the second and third floors. Such practices need to stop, as they are ruining the reputation of the people and the country.