Neelkanth Sarovar Premiere

I can not begin to express what an amazing stay I had at this establishment. I was welcomed the moment I arrived from the airport with an impeccable and seamless check in. The entire hotel but especially my suite was spotlessly clean at all times. For the entire five night stay. Great attention to detail has been paid to small details like a pillow menu, a great refreshment station and great amenities. But the cherry on top was the dining experience! Indian chefs and local chefs delight to bring the most incredible cuisine. And expect little surprises every night when housekeeping does your turn down. I was sad to leave and can’t wait to go back. 5/5 ⭐️⭐️⭐️⭐️⭐️

The Sarovar hotel was the site of our work event, a weeklong UN conference that spanned two of the conference rooms. We were met with exceptional service when we switched to this hotel from another that disappointingly did not honor our reservation for the conference. Sarovar gave impeccable service from start to finish, moving us to a new better room for our needs when we requested it; helping with complicated table set ups; and making sure we had tea/coffee service and lunch ready every day for our group. Even the day when we had to leave the hotel for a site visit and they packed us bags of snacks to carry for the journey. In general the food was good with the downstairs restaurant being the best. The sales managers were very professional and efficient, easy to connect with via Whatsapp to communicate during the week and approve purchases and prices. We will definitely host another group here again. (Note: We had some wifi troubles with the hotel network, but we brought hotspots as back up so were okay. It seems there were general outage issues that week so not the hotel's fault.) We spent around $6,000 USD for four days including meals, venue, and service.

This is a good hotel. The rooms (especially the suites) are large and well appointed. They have very useful amenities. The staff are extremely friendly and they genuinely go out of their way. The gym is good, and their spa (especially the masseuses) are solid. The food is excellent (especially for Lusaka). I reckon it's probably the best hotel in Lusaka at the moment.

I celebrated my birthday here at it was the BEST experience and an amazing view at the roof top restaurant and all the staff were really helpful especially Doreen, Watson, and the people who helped us carry our bags downstairs

Had dinner here last night with a friend, and everything was amazing. The staff was super friendly especially Virginia and checked in at just the right times. The atmosphere is cozy and modern perfect for a relaxed dinner. Prices were fair for the quality. Definitely coming back!

What an amazing stay. The staff here is incredible, they pay attention to every detail and are spectacular. Thank you to the in-room dining team, the ladies who would bring sweet treats every night, the morning staff at breakfast. The food was lovely and everything was amazing!

My favourite part was the complimentary massage, excellent bonus and the massage therapist was super professional and great at the job. I came out feeling brand new!!!

We usually have breakfast and it always delivers on flavour and variety. From their delicious dimsums and other oriental offerings to their continental spread, Sarovar clearly takes dining seriously.

Had dinner here and enjoyed fresh prawns with potato mash, washed down with delicious Panna Cotta. Very lovely dining area by the pool. Conveniently located next to the mall with parking. Very courteous staff. I hope to see the rooms or sleep there next time I go to Lusaka.

The property at Neelkanth is phenomenal, the room was amazing with brilliant features and many amenities across the site are great. Being only half hour from the airport and across the road from the mall, it is situated in a great spot in Zambia, however this is where the positives stop. Service was generally ok, though you were left waiting for quite a while for orders (half hour for coffee at breakfast?!). Worse, though, is their level of organisation. A week previous to arrival, I asked if late checkout was possible, to which I was told it would be at a half day charge, subject to availability with the latest checkout at 6pm. When I then queried the possibility of staying later and being able to book a later checkout, my email was ignored. Upon arrival, I followed up again, asking for a late checkout, as my flight would be at midnight. The manager said that they were going to have guests coming that evening and 2pm would be the latest checkout time, I agreed to this. The night before checkout I was informed that it would not be possible for me to have our room until 2pm and I would need to checkout at 12. At any hotel I’ve stayed at, late checkout is not ever decided the day of, often I’ve been able to book the late checkout and guaranteed this option or have been told it is not possible for that night. Considering the size and quality of the property, the organisation is not reflective of this and I was left quite disappointed. I have two young children who ended up sleeping on chairs in the cafe while we waited for our taxi to the airport that night. The Marriott, which is not too far from the Sarovar, allowed late checkout for some of our family who were there at the same time, they got this confirmed the week before arrival (at the same point I had asked Sarovar!) Overall a great property with some very questionable admin! Book at your own risk!

Wonderful experience it was.We found Evans on shift during night, the guy gave as an amazing service that my friends and I would never forget. Thank You sarovar for having such a wonderful staff.

This is an exceptional hotel. The service is incredible - Mary was awesome every morning greeting us with a welcoming smile everyone at the breakfast section was so friendly, even Blessings lovely lovely people well done

Thank you sarovar hotel for hosting us for almost a month as MOF. Personally allow me to express my gratitude to your team, Especially Evans from in room dining,very helpful, gentle and would go extra Mile in order to provide our request. Thank you very much am looking forward to visit you with my family now.

The service was amazing,we enjoyed the food so much and it was enough

We thought Zambia was a poor country, but seeing Lusaka doesn't make us think so. It's a developed country in Africa. We were happy to see people from Varanasi, Rajasthan, Hyderabad in our hotel.

Hey I would like to share my experience I had as follows, the food is nice especially the breakfast and place people are remarkably good. Thank you

Today my husband decided to take me out to my favorite place Sarovar, for breakfast. I had a good time and was met with friendly staff, but there was a lady, her name is Virginia, she stood out and gave us a great service, very polite, smart, clean, friendly and she handled our requests very well. It is my first time doing breakfast here, we are regulars with dinner but now, I feel like breakfast is the real deal. We enjoyed our time and truly appreciated 👏 her service and the food was great. WE WILL CONTINUE COMING HERE.

I had lunch with family and was served by Nicholas in the Swirl bar. He is friendly and has great customer care service. Thank you for the awesome service Please work on the air freshener in the restaurant. It’s too strong especially for people sensitive to strong scents.

Fantastic hotel, best food in Lusaka Will definitely stay here again

They have bad customer service. They have a restaurant copper pot and if it’s full, they don’t even try to accommodate you, as u travel a long distance to go there to eat food. They bluntly deny place and send u out. Please check and go there to eat food and most times they say no place. Too small restaurant when compared with other Indian hotels and they won’t even ask you to wait to accommodate you. The chef bluntly told me to go out and see other restaurants. Luckily the manager after repeated requests, took us to second floor and we had to sit in a bar and eat with uncomfortable atmosphere. I need to thank the restaurant manager who was kind enough.