Nepal Airlines Dubai

Worst airline in the world, please choose fly dubai or emirates or any other airline but never use this disgusting airline. We are living in the airport for more than 28 hours due to the cancellation of their flight, they are not responding or any update. We haven’t slept for 28 hours and still they are not giving us any update. They are just lier and worst service. They don’t have any office inside the airport where you can talk with them. Please never use this airline in the future.

WORST experience!! The Dubai Based Nepal airline management are liars and so incompetent. Please know how to communicate to the passengers regarding delays/cancellation and next available options. This is a doorway to the country and with your services you guys are making it one to NOT ever come again. The Management knew the plane was grounded for maintenance since past 2 days and you guys were still accepting new Bookings knowing the flight won’t take off from Dubai. why?? I met many Nepalese stuck in Dubai hotel for past 2 days, because you kept saying it’s gonna fly in next few hours; like why can’t you just cancel the flight until the maintenance is completed. when asked you guys have no other responses other than saying “You will update”. There is NO office or officials to be found in the entire Dubai Airport, literally NO update on the Google or any other website about the status of the flight. Like what are you operating? A BUS!!! You guys are not qualified to represent the country’s pride. PLEASE choose other professions where you don’t ever have to deal with humans.

I had an amazing customer service from nepal airlines which at least I was not expecting.. I heard about negative things but the way they helped me today was phenomenal, m so proud of our airlines service. The lady in front desk name Radhika Tiwari is awesome . Thank-you for everything , I found everyone so friendly and helpful. I don’t know how to show gratitude towards all staff but would like to thank-you for making me proud being as Nepali by ur good service . Thank-you very much.

Pathetic customer service.. refund process took almost a month but still not yet refunded my cancelled flight. I was not expecting this kind of service from RNAC. They don’t even deserve 1 star

One of the third class service. Never pick a call dubai office I don't know why government pay the salaries for this type of staff .changing my flight time and there is a no information how we know that flight time is change.

Best airlines since I traveled before 2 yrs.

So very beautiful

Five star today for helping me......first time in many years.

Great service and generous staffs.

Nice service with hospitable staffs.

Worst service

Poor services

Extremely disappointed with Nepal Airlines. The management is very poor and unprofessional. My ticket was cancelled without proper handling, and nobody gave clear information or support. The staff do not answer calls, leaving passengers stressed and confused. This kind of irresponsible service is unacceptable for an international airline. Nepal Airlines seriously needs to improve customer service, communication, and passenger management.