Neuberg Star Imaging & Labs, Bund Garden

I visited for a Colour Doppler test and had an excellent experience. Dr. Rucha Mam took sufficient time to carefully check my leg, explained the process clearly, and ensured every possible blockage was examined in detail. Her dedication, expertise, and caring approach made me feel comfortable and confident during the test. I truly appreciate her efforts and would highly recommend her services to anyone requiring a Doppler examination.

I am writing to express my deep disappointment regarding the extremely poor service I experienced at your diagnostic centre during my visit yesterday to your Bund Garden Centre for a Brain MRI with contrast. My experience was stressful, painful, and highly unpleasant due to the behaviour of your staff and the lack of patient care shown during the procedure. My first concern is regarding the MRI procedure itself. During the scan, the nurse tightened the face mask excessively without providing any support to my neck. This caused me immense pain and discomfort. I have been undergoing MRI procedures for the last 15 years, and this is the first time I have experienced such unbearable pain. When the pain became intolerable, I called the technician for assistance, but instead of helping, he simply told me to tolerate it for another five minutes. I was sweating heavily and in severe pain, and the entire incident could have resulted in a serious medical issue. Your CCTV cameras can verify my condition during the procedure. My second concern is regarding the behaviour of your reception staff. I had visited the centre alone and was carrying only Rs. 2000 in cash, without my mobile phone. Since I have been a regular customer of your centre for the last 7–8 years, I respectfully requested some time to pay the remaining amount of Rs. 14,050 and assured the receptionist that I would clear the payment when I returned to collect the report. However, my request was denied in a very arrogant and insensitive manner, and the receptionist instructed the technician to hold my report. I then had to return to my room to collect my mobile phone and arrange the payment. During this time, your receptionist repeatedly called me while I was riding my bike to make the payment. Such unnecessary disturbance while driving could have led to a serious road accident. Patients visit diagnostic centres expecting professionalism, cooperation, guidance, and respectful treatment, especially during medical situations. Unfortunately, the behaviour of your staff reflected a complete lack of empathy and professionalism. This level of inhuman behaviour is extremely disappointing from a reputed diagnostic centre. I have trusted your services for many years and have recommended your centre to many friends and relatives. However, this experience has shown me a very disappointing side of your organisation. I request you to investigate this matter seriously and take appropriate action to improve patient care, staff behaviour, and service standards so that no other patient has to face such an experience in the future. I hope you will treat this complaint seriously and respond appropriately

Delayed reports and extremely insensitive, irresponsible reception staff. We were assured that the scan reports would be ready within 4 hours, which is why we chose this center. However, it has now been over 36 hours and the reports are still not available. Even after clearly communicating that this was an emergency, the staff showed no urgency and treated a 1-day delay as normal. This kind of negligence is highly disappointing, especially when timely reports are critical for medical decisions.

Very unprofessional service. MRI reports were promised within 4 hours but it’s been 2 days with no response from the staff. Patients come here with serious health concerns n such negligence only increases stress and anxiety. Extremely disappointing experience. Would not recommend this centre if you need urgent and reliable medical reporting.

Very Professional and knowledgeable staff. Thankful to Manish Thorat as he helped me to get an appointment the same day.

Every aspect of the experience with Star Imaging was great for me, right from appointment, to the screening, to the sonography and reports, all went on smoothly. I really want to appreciate the technician lady's help and the way she explained everything and helped me. The Dr. too was extremely warm and spoke very well. Thanks a lot.

Good service & support from Manish Thorat & entire team. Everything went smoothly and timely good & fast service

100 % perfection in the reports Just 1 request after sonography reports takes almost 30 min +

Good staffs, Doctors,nurses. Best diagnostic centre. Bit higher prices but good facilities. Cleanliness, good behaviour of the staffs.

I booked an appointment for a lower back MRI at Star Imaging Bund Garden Centre, and it was a fantastic experience! The technicians were highly professional and supportive, ensuring everything went smoothly. The facility was clean, well-organized, and equipped with advanced technology. My report was delivered on time with precise results. I would highly recommend Star Imaging for their exceptional service!

4 wheeler parking is not available, rude Security guards, overall frustration before treatment and diagnosis done

Manish was helpful in getting a convenient appointment and would also like to recognize all the staff for prompt and timely service.

I booked an MRI screening appointment with Star Imaging Bund Garden and was asked to reach at 8:15am on Saturday 22/03. The formalities were seamless, and I was in getting my scan within 15 minutes. The front desk staff, support staff, and the technicians were alert and efficient, and the entire procedure, including pre and post screening, went off very well. Definitely a 5 star rating! Thank you!

I booked an appointment for my wife's test, specifically requesting same-day reports since her doctor was going on leave for a week. Although the test was completed promptly at 4:30 PM, the receptionist informed us that reports would take 4 hours due to system upgrades. Despite the doctor's assurance that we'd get the report within an hour, the receptionist was unhelpful. I followed up every hour, but the reports weren't ready until the next day at 2 PM. The lack of communication and delayed reports were frustrating. Unfortunately, this was our first and last visit to this lab. The experience was unpleasant, and I wouldn't recommend it to others.

It was truly a good experience. The technician was trained, polite and helpful. She made me very comfortable. Discussion with Dr. Daneswari was very comforting and pleasant. Mr. Manish Thorat was very promt in his every action.

The staff was very helpful good experience Appointment was in time Always prefer star 🙌

Staff was very cooperative and test went s7

This was second time I did the MRI scan here. Staff us very kind and supportive, less noise during MRI scan, the process starting from Booking of an appointment to receiving the reports is well managed. Thanks to Mr. Manish Thorat for his support during entire process.

I underwent a CT Angiography recently, and my overall experience was excellent. The facility is known for its accuracy in tests, making it the best place for diagnostics. However, it's a bit pricey and may not be accessible for everyone. Although I expected to receive my reports on the same day, there was a delay which was disappointing. Despite this, I'm grateful to a particular staff member, Vidya Ma'am and whole CT team, for her dedicated efforts in motivating patients and alleviating claustrophobia.

Exceptional, highest calibre service all the way from Dr Anupama Patil, Dr Ashish Atre who arranged a MRI for my elderly father promptly. Staff are extremely attentive (Mahadev at reception). Dr Saher and Firdaus treated my father with compassion, and patiently helped him through each stage of his MRI. Excellent communication from everyone at Star, and the report was received minutes after the procedure was completed, alleviating our concerns. Keep up the great work, Star.