Terrible experience. Service paid for does NOT match what was promised.
I am a beginner, and on the day I signed up I clearly and explicitly asked to be properly supervised. I was told: “Yes, of course, just pay 8,500 EGP first and welcome to the family!!”
The reality was completely different.
The coach would briefly show me an exercise and then leave me alone to finish it, walking around the gym to assist other clients—who were also left on their own shortly after. There was no real supervision at all.
If I performed an exercise incorrectly, the solution was ridiculous: I had to go downstairs to look for the coach, who was usually outside smoking with his friends.
They are very professional and efficient when it comes to taking your money, but extremely unprofessional when it comes to refunds. Out of 1,650 EGP for the membership, they only offered to refund 150 EGP, which I refused. They even claimed I had trained 5 times, including a “session” where I spent 15 minutes waiting in the weight room for the coach, who had already gone home 🤣. After being told this, I obviously left without training.
Thankfully, this bad experience pushed me to join another gym, where I finally found a real personal trainer. I was followed for 1 hour and a half, the trainer took notes on my exercises and the weights used, and planned progressive improvements. A completely different level of service compared to this place.
I strongly advise everyone to avoid this gym.
I am currently pursuing other avenues to recover the money that was unfairly taken from me.