I strongly advise people not to choose this clinic.
I underwent an under-eye dark circle treatment at Oliva’s and paid upfront for treatment over nearly 8 months. At the end of the treatment, there were no visible results, which was later clearly acknowledged by their own senior doctor (Dr.Veena -area head )after reviewing my treatment records.
Instead of accountability or a resolution, I was asked to start an entirely new treatment by Dr.Veena with no clarity on next steps(new cream for one month + blood tests). Shockingly, these tests were not done before starting the original treatment with consultant Dr.Maria, and even now there is no written clarity on expected results, next steps, or whether additional charges will be involved.
Unfortunately, the interactions were mentally pressurizing, dismissive, and unprofessional. I was indirectly told that I was “expecting reimbursement or complimentary services,” which was insulting and unacceptable by senior doctor like Dr.Veena Rao. I went seeking clarity for a failed treatment and accountability for invested time and money. Their senior Doctor themselves cant understand the mental state of a patient who has undergone an expensive treatment with no results. I can’t accept the judgement I received in the clinic.
Despite multiple visits,there was no ownership of the failed treatment, no empathy, and no clear resolution. Only uncertainty, extreme pressure, and vague assurances.
My experience reflects poor treatment planning, lack of transparency, and extremely weak patient handling. Please be cautious before investing your money and trust here. I hope this review prevents others from facing the same financial and emotional distress.
It’s your skin please be careful..