Very Disappointing Experience – Poor Management & Service
I recently visited Open Soda Bottle Restaurant with high expectations, but the experience was extremely disappointing.
The service was very poor. The waiters appeared unprofessional and poorly coordinated. It felt like the primary focus was on serving drinks rather than managing food orders or ensuring customer satisfaction.
We waited almost one hour for our food, and that too only after repeated follow-ups. We had to call the waiter multiple times, but he was constantly overwhelmed handling too many tables alone. This clearly reflects inadequate staffing and weak management.
Adding to the frustration, the rooftop area had continuous load shedding — the lights kept going off repeatedly. It completely ruined the ambience and dining experience. Surprisingly, neither the management nor the owner seemed concerned or made any effort to address the issue.
Overall, the experience showed a lack of professionalism, planning, and customer care.
I would not recommend visiting until serious improvements are made.