Petholicks

Well what to say… from the moment you walk through the door till the moment you leave you feel welcomed and at ease☺️My daughter and I spent more than two hours buying a dog and we benefited from continued care. Staff is very helpful and friendly👏🏻👏🏻👏🏻Daoud was our professional advisor. The shop is pro👌🏻 with a special pet bathing room, ongoing cleaning and is well managed. Bottom line. You need a pet. Go there…

I want to take a moment to thank Dawood and the team at Petholicks for the wonderful experience of helping with adding a new member into our family, “Pluto”. It was my son’s b’day wish to have a Cavapoo join our family and I have to say our hearts melted after seeing the little puppies who were all well taken care of in the nice clean environment and above all the love and care that Dawood and team show to these little ones. We are a novice but the patience and genuineness shown by the staff in answering questions and making us feel comfortable and working with us through the whole process was amazing. Some folks may take time but our experience was so amazing that we made 3 visits in a single day and got Pluto home. And it’s been a wonderful 2 weeks. Thank you Dawood and team Petholicks! :)

Fantastic Grooming Experience! I brought my dog Dolly to this pet shop for grooming, and I couldn’t be happier with the experience! From the moment we walked in, the staff greeted us with genuine warmth and made Dolly feel completely at ease. She can be a bit shy, but they handled her with so much patience and kindness. The shop is clean, well-organized, and clearly run by people who care deeply about animals. The attention to detail, the friendly service, and the love they put into their iwork make this place stand out. I highly recommend this pet shop to anyone looking for top-quality grooming and a team that truly goes above and beyond. Dolly and I will definitely be coming back! 🐾💛

I want to thank Dawood and the team at Petholicks for making the whole process of getting my Siberian kitten so easy and enjoyable. Dawood was incredibly helpful while I was choosing, and the care and patience he showed made all the difference. My little kitten is the cutest thing ever, and I’m so happy with the experience and service I received. Thank you, Dawood and team! 💛🐾

We have just collected 'Reggie' the newest member of our family. A gorgeous tri-colour Cavalier King Charles Dawood was impeccable. The store was extremely clean, Dawoods expertise and warmth made the process really efficient. The standard of care for all the puppies there and facilities are second to none and made the decision even easier. The signage outside, could do with renewing as it doesn't reflect the beautiful space inside. All in all, a very positive outcome, highly recommend.

Recently we got a beautiful white Persian kitten from Petholicks Dubai, and the experience was excellent from start to finish. The team was incredibly helpful and patient, answering all of our questions and clearing every doubt we had. Their kittens are well-trained, healthy, and socialized, which made the transition into our home so smooth. It’s clear they put a lot of care and effort into raising their pets. The staff’s professionalism and genuine love for animals really stood out. We felt supported throughout the process, and we couldn’t be happier with our new furry family member. Highly recommend Petholicks Dubai to anyone looking for a trusted place to find a kitten.

Place where pets are found clean , hygiene and safe. M there customer since 2017 , today have bought one British short hair kitten again same feeling, feel safe place to get pets . I found Mr. Dawd but not that famous name (jokingly) but this man help me to find the best kitten we all family members are very happy. Thank you

We recently adopted a Maltese puppy from Petholicks—he's a sweet boy, obedient and healthy. The store is simply wonderful; many of the puppies are in excellent shape, healthy, and active. Don was very helpful, answering our questions and guiding us through all the necessary procedures, especially vaccinations, etc. We highly recommend this store for acquiring a pet!

We recently purchased an English Bulldog puppy from this pet store, and it was truly an outstanding experience from start to finish! From our very first visit, the staff were incredibly professional, friendly, and genuinely passionate about animals. They took the time to answer all our questions — from the puppy’s pedigree and health to advice on feeding, care, and training. Our puppy is an absolute joy — healthy, playful, and with a wonderful temperament. It’s clear he was raised with a lot of love and attention. All the paperwork was in perfect order, vaccinations were up to date, and the team even provided us with a helpful guide for the first days at home. The store also offers a great selection of high-quality food, toys, and accessories. We were able to get everything we needed in one place without the hassle of going elsewhere. A huge thank you to the entire team for your warm welcome, patience, and true dedication to what you do. We’ll definitely be coming back — whether it’s for supplies or just good advice. Highly recommended to anyone looking for a healthy puppy and reliable service!

We have got a Pupy King Charls which is adorable . All people have so patient with us visiting couple of times to decide. The service os great. And you can get your pet with piece of mind.

Our experience with Petoholic Dawood was absolutely amazing from the very first interaction. Dawood made us feel comfortable and confident as first-time pet owners, patiently explaining everything we needed to know and answering all our questions without any rush. His knowledge, care, and genuine passion for dogs truly stood out. He took the time to understand what we were looking for and guided us thoughtfully, which made the entire process smooth and reassuring. We got a TotPoodle here. Highly recommend Dawood at Petoholixs

Yesterday, I had a disappointing experience at Petholicks. I booked a shower and grooming appointment for my dog, looking forward to some pampering for him. However, when I arrived, I was informed that my booking had been transferred to someone else. The person who had previously cancelled his booking decided to bring his kitten and the pet shop accepted it, although the slot has been already transferred to me. This lack of professionalism and respect is unacceptable, especially when it involves my pet’s care. The staff offered no explanation or apology, leaving me frustrated and unsatisfied. The booking was done for 4:30pm and they asked me to return at 7pm. As I live far from the place, I could not take that new slot. I had to leave without the service I had planned, and it was a hassle for both me and my dog. I expected much better from a place that claims to prioritize customer service. I won’t be returning and would not recommend this pet shop to others.

I recently adopted a Bengal kitten from Don, and I couldn’t be happier with the experience. From the very beginning, the communication was clear, professional, and friendly. The kitten arrived in perfect health, well-socialized, and exactly as described. It’s obvious that Don truly cares about their animals – my kitten is affectionate, confident, and has adapted to my home from day one. The whole process was smooth and transparent, and I felt supported at every step. If you are looking for a healthy, well-raised Bengal cat from a trustworthy breeder, I can highly recommend Don. Thank you for bringing such a wonderful companion into my life!

We got our beautiful Chewy from here the guys were amazing and took incredible care of the animals and gave great advice! They groom them fully before they come home and we are in love with our newest member of our family

Just bought my Welsh Corgi and it’s being an amazing experience. The staff helped me in all questions related to the dog. It is my first dog in Dubai. I really recommend to buy one, because they are so cute and bring us so much happiness. Many beautiful and cute puppies available in their store. It’s worth to check. That’s my Liza, she’s 4 months already - and I bought her with 3.

I am writing this review to warn others to be extremely cautious before purchasing a pet from Petholicks. I purchased a puppy for AED 6,300 and took him home. Unfortunately, within 4 hours, my wife developed an allergic reaction that made it medically impossible for us to keep the dog. This was not a change of mind — it was an unexpected medical issue. Yes, I am fully aware that their contract clearly states that in cases of allergies, pets will not be accepted or refunded. However, considering that I returned the puppy within only 4 hours, in perfect condition, and explained the medical situation, I strongly believe some leeway and basic human understanding should have been applied. I was not asking for a full refund — I asked for half of what I paid, which was immediately refused. Initially, they offered a credit note, which I explained I did not need since I would no longer be getting a pet. After arguing and trying to resolve the situation, I eventually agreed to the credit note — only for them to change their position again and refuse to give me anything at all. No refund. No credit note. I then spoke to the manager, Khadija, who unfortunately did not assist or help in resolving the situation in any way. There was no attempt to de-escalate, no empathy, and no effort to find a fair solution. The situation became even worse when I dealt with someone named Shasad, who claimed to be a manager. He was extremely disrespectful, dismissive, and unprofessional, and his attitude was the main reason this situation escalated instead of being resolved. To be fair, the other staff members were polite and helpful, and I have nothing negative to say about them. Unfortunately, poor management completely overshadowed their efforts. They eventually agreed to keep the puppy for 48 hours, but only after making me sign a paper stating that if I did not pick him up within that time, the puppy would become theirs permanently and I would lose all rights. Today, I picked up the puppy and placed him with a foster home that will ensure he finds a loving and responsible family. I am relieved for the puppy, but deeply disappointed that I had to lose a significant amount of money and receive zero support or compassion in such a distressing situation. Policies exist, but how a business handles exceptional circumstances shows its true values. In this case, there was no empathy, no flexibility, and very poor management conduct. I will be raising a formal complaint with Dubai Consumer Rights regarding this matter. I do not recommend Petholicks, and I strongly advise anyone considering getting a pet from this shop to be extremely careful and fully aware of how they treat customers when problems arise — because when something goes wrong, you will be on your own.

My kids have been wanting a cat for many years. Finally my wife agreed and the search started. The guys at Petholicks have been amazing with explaining about the different breeds and everything else. Xavian has helped us over 3 days and soon we will have a little Seiberian kitten joining our family

Great pet store! They have everything you need — from Puppies, Kittens, Pet foods and toys to accessories and health products. The service is excellent, and all the staff is friendly and helpful. I love my little puppy I got from this store he’s so friendly and fast learner😍

Excellente animalerie ! J’y ai acheté un chaton Maine Coon absolument incroyable : magnifique, en parfaite santé et avec un caractère adorable. On voit tout de suite qu’il a été élevé avec soin et amour. L’équipe est très professionnelle, passionnée et prend le temps de bien conseiller. Ils répondent à toutes les questions et rassurent vraiment. Je recommande cette animalerie les yeux fermés. Une expérience au top, merci encore pour ce merveilleux compagnon !

Horrible and insensitive customer service. Three days after purchasing a cat from this shop, I became seriously ill with fever, vomiting, and breathing difficulties. My condition worsened to the point where I was advised to stay away from the cat entirely. When I contacted the shop, I spoke to Khadija, who refused a refund in a rude and mocking manner, responding with: “Refund? What refund?” This was extremely unprofessional and showed a complete lack of empathy. Due to my health, I requested that they at least come and collect the cat, as I was unable to drive or be around it. Their response was that they “have many customers” and could not pick up the cat. I was told I must bring the cat back myself — effectively returning a 3,000 AED cat for free, only six days after purchase. This level of customer service is shocking, especially when a customer is dealing with a genuine medical emergency. No compassion, no accountability, and no professionalism. I do not recommend this shop