TVS - Cochin Motors

Excellent service from the crew. I went another dealer first got bad experience . Here Executive are consider and ready to provide each and every request in timeline. Always experience make excellence they proved in their 36yrs of experience. Satisfied... *****....😊

All models of TVS two wheelers are available in this store with wide variety of choice of your favourite colou8rs and great service . Buy the best to ride long.

Good sales team 👍🏻 I like the way the sales executive Mr. Samad & his Manager handling the customers which was so impressive and convincing. Within 4 days my Ntorq is delivered. Thank you Cochin TVS Edapally.

Dear All, I am writing to share a harrowing experience I had with Cochin TVS Edapally, which left me deeply dissatisfied and burdened with significant damages. During my recent visit to Cochin TVS Edapally for servicing my vehicle, I explicitly notified the service executive about a head gasket issue, involving a minor oil leakage at the head part. Despite this clear communication, the service provided was shockingly inadequate. The following day, upon inspecting my vehicle, I was horrified to find a massive oil leakage from the head, causing substantial damage not only to my vehicle but also to my personal belongings, including my shoes and jeans. I have attached photographic evidence documenting the extent of the damage. This level of negligence is utterly unacceptable, and it is imperative for prospective customers to be aware of the risks associated with entrusting their vehicles to Cochin TVS Edapally. I strongly advise against utilizing their services until they rectify their protocols and ensure the safety and satisfaction of their customers. Sincerely,

Very poor after service.. Horrible experience.. Please don't go for any of tvs vehicle. If in future you need any assistance from their side you won't get it. They don't care about customers who already brought their vehicle.. Only pampers new customers.. Too pathetic.

****Review for Service Department**** Highly disappointed with the service 5 times altogether at Edappally TVS (2 free service+ 3 paid service) 1) Front desk staffs attitude is pathetic. 2) I called 10+ times the phone tells "on another call" even after that many calls they don't have courtesy to call back. 3) Many issues that I have said at the time of giving the bike -- they don't even care what I have said. At time of delivery I see those things not attended at all. ( Things I have repeatedly*** told while giving the bike ) They only attend those things that they can bill/charge highly** 4) Most basic spare they say they don't have spare parts. 5) asked to change few rusted bolt/screw. While delivery it was not changed at all. 🤐Staff Reply:::::::: Bolt comes with the entire front kit so they can't change that bolt. There was another washer also I asked to change that was not changed I didn't have courage to ask ----- The🤐 reply would have been most probably:::::::washer comes with the bike.....so have to change the entire bike. I didn't want to hear those so I left. 6) 2 times service ( 8 months apart) when I said braking is not efficient - they say we will change brake pad - accordingly brake pad was changed and billed. Time of delivery - braking is same as before if not even worse. They say it's new /cleaned with some fluid/ it takes 1 week for it to get to full performance.- waited for 1 month 2 month time flew and next service happened 😄 again break pad changed. I am still waiting for my break to break as it used to be / it should be. 7) For paid service and check up they charge 584(incl GST)( that include waterwash they say ) Many parts of bike was not even touched by water at the time of delivery 8) Did an oil change Rs.799(incl GST) I am not talking about amount, hopefully good quality oil may be used. But while changing it when they are removing old oil through the valve. There is human/mechanic instict I believe to clean in and around it. I have attached the photograph of it &&&&, clearly understand the attitude of the mechanic. &&&&& - image of bike after service and oil change. 9) There is no swiping machine for card payment have to go to another floor to do the same. ( QR is available) I have decided to quit going to the authorised service centre from now on. (I regret depending of the TVS official service centres for last 4+ years -- simply waste of money and energy - I think if I had gone to local shops my bike would have been even better and have spent 60% less )

We are book two wheeler and within a week they delivered vehicle, we have Good experience with TVS Cochin motors

Totally disappointed on the service done by Cochin TVS Edapally. They have damaged the front panel of my TVS Zest by holding it with an improper tool. This will be my last service from Cochin TVS Edapally. Those guys doesn't know how to behave with customers. I have just forwarded a complaint to TVS. I think it will be better to go to local mechanic than going to fraud's like this.wanted to give 0 stars but no option.

Booked a tvs entorq. Registration process was done easily within 2or 3 days. But waited a bit for company default number plate and finally got the vehicle after 2 weeks.

Good cstmr service👍🏻Before purchasing the scotter i have approached two three tvs dealers but i like the way the sales executive handling the cstmrs which was so impressive and convincing. One of the best tvs showroom in ernakulam COCHIN MOTORS👌🏻

Ultra waste service 2 times happened to me when I serviced there. They are not checking complaint which we are addressing while creating job card. Last year I serviced and after service my vehicle got another issue and raised complaint, they solved after escalating to regional manager,Next service went well. Again this year same thing happened.

Best in kerala... I repeat best in kerala I had a problem in service so I feed bad about the showroom in the next day they treated me well and they solved the problem very nicely with a good manners. .. thank you tvs cochin, edappaly

I recently visited TVS service centers in both Trivandrum and Kochi, and unfortunately, my experience was the same at both locations. Despite having the necessary facilities, they were unable to accommodate a simple request like topping up the oil and tightening the chain—even though I had done my regular service just last month. It’s frustrating that for such minor adjustments, there isn’t a system in place to address them. What’s even more disappointing is that I got both issues fixed at a local workshop in just 10 minutes. This clearly suggests that time isn’t the problem; the inefficiency of their system is. Having been a Bajaj customer for 15 years, I’ve never faced such refusals for small services. It makes me wonder how TVS has managed to sustain its reputation over the years with such an approach to customer service.

Good support by cochin motors team my bike full serviced by Edappally showroom I am very happy about their behaviour, attitude support to me as a customer

Good Showroom. Nice collection. Experienced staff. Nice dealing. Quick service. I liked it.

I expected much better service from TVS, but Cochin Motors has been a huge disappointment. Brought my TVS Ntorque for the fourth service, and they charged me despite it being part of the free service package. I had paid for these services upfront, but they claimed the time limit was over, even though the vehicle hadn’t reached the mileage threshold! No notifications or reminders either – very unprofessional. Definitely reconsidering future purchases with TVS if they don’t start holding dealers accountable.

My name is Lifin Francis. I am a customer of TVS. I recently purchased a vehicle KL 41 T 6278 from the TVS showroom located in Aluva. I am writing this email to express my dissatisfaction with the service team. The staff's behavior at TVS Cochin Motors Service Center in Edappally was very bad and rude. I had a complaint regarding my vehicle, and when I visited this service center, there was miscommunication and a lack of coordination on the part of the staff. I am really fed up with the staff's behavior. I entered my bike at the service center one month ago. During that time, I called several times because I didn't know the status update. No one picked up my calls and no one called me back. Why is your staff doing like this? Please update my complaint and please reply to me. One of the staff members, Mr. Linson, has good behavior and attitude. He helped me so much. He was the only person who picked up my call and provided all the updates. I appreciate his helpful attitude. ⭐️⭐️⭐️⭐️⭐️ Today, July 5th, handed over my vehicle. However, no one from your team contacted me to arrange a handover time or inform me when the work was completed.

This dealership doesn’t seem to care about customer satisfaction at all. My Wife's TVS Ntorque was due for a free service, yet Cochin Motors charged him for it, saying he missed a time window, which no one informed him about. What’s worse, they never even sent a reminder, which we regularly receive from other brands we own. Paying again for a ‘free service’ feels like a cash grab. Extremely disappointed and will not recommend Cochin Motors to anyone in the future!

I went there to repair the scooter. The behavior of employees are good, especially the lady who was sitting at the front desk. There is huge scope for improvement as there are hardly 2 service advisors taking all vehicles. Too many vehicles were coming for repair, so me and my family had to wait for sometime for our turn. The service of the vehicle was done well, without any delay, kudos for that.

I had a very disappointing experience with TVS Service Center.I recently visited the COCHIN TVS at EDAPALLY KOCHI KERALA service center for routine maintenance, and it was an utterly disappointing experience. From the moment I entered, the staff exhibited rude behavior and a complete lack of professionalism.Not only was the service subpar, but the attitude of the staff towards customers was appalling. It seemed like they had no interest in providing quality service or addressing customer concerns especially that lady at the entry point of service. The entire process felt lagged and careless.To make matters worse, the vehicle was returned in a condition worse than when it was brought in. It's evident that the technicians lack proper training and attention to detail.Overall, I would strongly advise against using the COCHIN TVS service center for any maintenance or repairs. The staff's disrespectful attitude and lack of competence make it one of the worst service experiences I have encountered.Now am going to repair my bike in a local workshop.