Star Al Zwad Restaurant

Visited this restaurant near the pond park gate. Service was a letdown staff seemed to have attitude issues, maybe due to the high footfall 🙄. Food was hit or miss: only 2-3 items were good, most were just so so 😕, don't eat shawrma and any other food here. They don't know how to talk either on personal or call.If they work on their service, it could be a great spot 👍. There must be another restaurant opened near to this restaurant so these guys will get only few customers to treat better.

I visited Star Al Zwad Restaurant today (19-04-2026 around 12:50 AM) with a friend. We only ordered tea and samosa, but our experience at the billing counter was disappointing. The Malayali staff member at the desk behaved carelessly and showed a very poor attitude towards customers. He did not respond properly to our questions and seemed uninterested in assisting us. Basic courtesy and communication were missing. I hope the management takes this feedback seriously and ensures better customer service in the future.

Just at the entrance of a nice pond park this restaurant has an opportunity to serve thousands of people daily. It is open 24x7 but there is a lot to improve. Fantastic location, average and limited items to choose from the menu. Nice staff.

Ordered spicy shawarma, Fresh milk tea and samosa. Shawarma was very plain in taste, not spicy at all. And the Tea was extremely watered down. Doesn't seem worth it for the price.

We ate dinner here yesterday, my mom went first and ordered for us, the food is not good but we decided not to give a review out of courtesy. But today, my husband went in just to buy water and the cashier completely ignored him while on the phone and assisting the other customer. HE IS ASSISTING OTHERS WHILE IGNORING MY HUSBAND! This is outright disrespectful. Even my mom said they were also ignored yesterday but she just brushed it off. This kind of customer service is really off-putting. We were willing to overlook the food, but being treated this way is unacceptable.

I had a very bad experience. I called 10 times and no one was answering and in between phone was engaged like it was another call. It wasn’t that i was calling back to back repeatedly, i also waited sometime if it was on another call even after that full ring is going yet no ones answering the call. How am I supposed to even place an order!

Extremely Disappointing Experience at star Al Zwad Restaurant! Nahda 2, pond park. Al Zwad seriously needs to rethink its customer handling and food quality. They claim to be a 24-hour restaurant — but only on paper! We had ordered four shawarmas, and what we received was beyond unacceptable — no pickles, torn shawarmas, and the stuffing done entirely as per their own convenience. The food was inedible; the entire wrap was stuck to the paper, making it impossible to eat. When I called to raise the concern, the person at the counter had zero ethics or manners. Instead of addressing the issue, he kept giving contradictory excuses — saying the “khubus is different,” or “pickles are finished,” and when I requested a replacement, he suddenly said “shawarma is finished” too! If that was the case, why accept the order in the first place? To make things worse, he hung up on my calls, which is unacceptable. This isn’t the first time either — their biryani always arrives with a foul, rotten smell, clearly made from old ingredients. Every time, the same excuses, the same poor service. When confronted, the staff even argued that replacing it with fried rice (which costs more) was somehow a favor — unbelievable! Al Zwad’s behavior and food quality are completely unacceptable and unreliable. They have no sense of responsibility or respect toward customers, and their food is far from fresh or worth the price. Definitely not a place you can trust for good food or honest service.

They have Iftar Meal Boxes, AED 12/- Got one Iftar meal box, everything was okay except the biryani. Biryani was not good!

its bad cuz they are increasing the price by alot and i bought mountain dew for 5 aed even though its said 2.50 for one and their customer service is extremely bad please close this place

I ordered chicken gravy but they provided beef. One day i ordered weed paroto but they provided normal parota. If i call and complained also no response

The chicken samosas were excellent, and the tea and coffee were good.

I’m really frustrated with this place. After placing an order for a shawarma and paying in full, we waited for 45 minutes without any updates. During that time, we asked several different waitstaff about our order, but no one seemed to care or even acknowledge the delay. It was clear no one was taking responsibility or making any effort to resolve the issue. After waiting so long and still getting no answers, we finally had to ask for a refund and leave. This isn’t the first time this has happened either—it’s a pattern, and it’s incredibly disappointing. The service here is consistently slow, and it’s obvious that customer satisfaction is not a priority.

Today afternoon I went for tea but nobody was available at Tea counter bcz those staffs are standing outside dining area in group as there is no customers. So we were eagerly waiting for staff to serve us. Later there's one more customer came after me but the staff who came to serve us prioritized 2nd customer without considering me and my friend standing before the 2nd customer. Then by seeing his negligence I questioned the staff directly and he couldn't agree his mistakes too, Instead he's asking me to go and complain to reception and get talken otherwise he can't serve me! Why he's doing if no rush! If this is the matter why he didn't tell me this when i reached at the counter as he's simply standing outside🤷 and he was arguing when I notified his poor customer services. Totally a Poor customer services by that staff and he can't agree his negligence at all. How we visit such a bad restaurant services to have food! Restaurants management should guide the staff to attend customers properly.

If you ordering something from here then forget it that the food will reach you. They just take order and don't care to deliver. If you call them after an hour they don't pick the call. It's been 2 hrs I was waiting for the food but it was not delivered. So If you want to order dinner better order morning 10 AM so that they will deliver the food at night. What a pathetic management.

Chicken samosa and the fresh milk tea were absolutely delicious; the parotta was also very nice, paired with chicken korma. Highly recommended for snacking and late-night dining. However the service can be a bit better.

They never deliver on time. They take hours n hours for deliveries

There is no atmosphere to this place, like you dont get the feeling of being in a restaurant, but the fact that its next to the park and is very affordable, that makes it great and allows people to eat here for cheap, the samosas are great, but they increased their prices slightly.. but other then that this place is a solid 👌 3 stars

The seating area outside gets completely isolated as they cannot afford to keep one staff waiting there. Have seen customers waiting forever. Suggestion - call the guy at the reception on his phone and place your order explaining you are just 20 meters away from him.

Not a great experience. Bought 3 different juices, and it was not at all worth. Avocado juice was only having milk wid hardly used actual avocado in it. Watermelon and orange was pathetic too. I guess they need to work a lot on things to sustain in market. Considering todays cafe nearby who is small yet so good, and then there are lanes of cafes nearby as well in same area.

Very bad service ordered tandoori roti at morning got delivery at evening when call they kept saying that the delivery person left and there Should improve the delivery service