Loay Farasin
یک ماه قبل
We visited Smisma Al Mawarib Resort with the weekend day pass and BBQ brunch package. The swimming pool was nice, the atmosphere was pleasant, and the children enjoyed their time. However, there were several disappointing points. The reception staff provided very little information upon arrival, and we had to ask about every detail ourselves. Nobody informed us about included services such as complimentary water. The changing rooms and restrooms were poorly maintained, with unpleasant odors and cleanliness issues. The advertised BBQ brunch was below expectations. The grilled items and kebabs were served cold, and the overall food quality was average. The desserts were better, but the dining experience did not match what was advertised. We were also not informed in advance that the pool would close at 6:30 PM, leaving limited time for the children to enjoy it. Finally, at the end of the evening, staff repeatedly asked us to leave while we were already packing our belongings, which felt unnecessary and unfriendly. Overall, the pool was the highlight of the visit, but better communication, cleaner facilities, improved food quality, and more professional customer service would greatly improve the guest experience.