The Oberoi Udaivilas, Udaipur

As a seasoned traveller who has stayed at many luxury hotels around the world, this was my second stay at The Oberoi Udaivilas, and somehow it was even more special than the first. The property is beautiful, but what truly makes it exceptional is the people. Every member of staff was warm, attentive and genuine, striking the perfect balance of service without ever feeling intrusive. We were celebrating my parents’ upcoming 50th anniversary and the team created a wonderful surprise that made the occasion even more memorable. The hotel has a magical atmosphere, especially in the evenings, and by the time we left we genuinely didn’t want to. A truly exceptional experience and one of the finest hotels I have ever stayed at.

“My solo birthday escape to the The Oberoi Udaivilas was nothing short of extraordinary. From the moment I arrived, I was enveloped in warmth, grace, and genuine hospitality. Every time I stepped into the lobby driveway, the security team welcomed me with such warmth and enthusiasm that I felt truly at home. The celebrations were filled with thoughtful surprises—multiple cakes, heartfelt birthday wishes, and handwritten messages that made my special day even more memorable. A special mention to Victoria for creating the most beautiful DIY tiara especially for me. It was such a personal and touching gesture that perfectly captured the essence of this stay. The spa experience was absolutely divine—a haven of tranquility and indulgence that left me feeling completely rejuvenated and pampered. Every member of the team went above and beyond to make me feel celebrated, cherished, and incredibly special. This wasn’t just a birthday trip; it was a beautiful celebration of self-love, gratitude, and creating unforgettable memories with myself. Thank you, Udaivilas, for turning my solo birthday into a magical experience that I will treasure forever.” ✨🎂👑 🫶🏻

It was our anniversary, and I chose Mewar by Vineet at The Oberoi Udaivilas expecting a memorable evening for my family. While the food, cocktails, and service inside the restaurant were exceptional, the events that followed dinner completely overshadowed the experience. At the time of booking, I clearly informed the reservations team that we were a family of three, including our 2-year-old daughter, and that we would need transportation back to Taj Lake Palace after dinner. I was assured that Oberoi could arrange the drop by boat until 10 PM and that there would be no charge if arranged by the hotel. Based on this assurance, we proceeded with our reservation. However, after dinner, we were escorted to the pier only to discover that no transportation had actually been arranged. What followed was not merely a communication failure—it became a serious safety concern. My wife, toddler, and I were left standing at a dark lakeside pier while staff tried to determine who was responsible for arranging our return. There was a boatman present who was capable of dropping us back. In fact, one of the guards himself acknowledged that it was unsafe to leave a family with a young child at the pier and requested the boatman to take us across. Yet, instead of helping, both the boatman and the guard disappeared from the area altogether, leaving the three of us completely alone. For several minutes, we stood unattended in darkness beside the lake with our toddler. Bats were flying low, there was no visible staff presence, and no one was available to guide, assist, or even reassure us. The most disappointing part was that the very people who had recognized the safety risk chose to walk away rather than ensure our safe return. Strangely, both the guard and boatman reappeared only after the Taj boat arrived to collect us—something I had independently arranged within minutes by calling Taj directly. This only reinforced the feeling that guest safety and accountability were not being treated with the seriousness they deserved. Operational mistakes can happen, and delays can be forgiven. What cannot be overlooked is abandoning guests—especially a family with a 2-year-old child—at an isolated, dark pier after acknowledging that the situation was unsafe. Luxury hospitality is defined not by grand properties or fine dining alone, but by how guests are cared for when things do not go according to plan. Mewar’s cuisine was outstanding, and our daughter thoroughly enjoyed the meal. Unfortunately, the negligence, lack of ownership, and disregard for our family’s safety at the end of the evening turned what should have been a cherished anniversary memory into a deeply disappointing experience. Mr Tilak tried to reach us so that this truth can be hidden at public forum and invited us to visit again but even he had no answer to my questions regarding safety of a family and no corrective actiobns has been taken by them yet. It was a shameful way of getting the reviews deleted on public forum.

Our stay at The Oberoi Udaivilas was nothing short of magical. From the moment we arrived, the hospitality was exceptional. A heartfelt thank you to the staff for the complimentary room upgrade — it made our experience even more special. The property itself is breathtaking — vast, elegant, and truly a modern wonder that perfectly blends luxury with the beauty of Rajasthan. Every corner felt serene and grand. Our room was absolutely beautiful, but the highlight for me was definitely the pool. I spent hours enjoying it and soaking in the peaceful atmosphere. An unforgettable experience from start to finish.

We had an absolutely flawless stay at the Oberoi Udaipur. The grounds were expansive, immaculately manicured, and a true pleasure to explore. The service was exceptional throughout—from the warm welcome extended by the security team each time we returned, to Dhruv at reception, who went above and beyond to ensure every request was thoughtfully attended to. Worrin and Vandan took great care of us and ensured we were always exceptionally well looked after. The rooms were impeccably clean and well maintained. I especially appreciated the thoughtful gesture from the housekeeping team in decorating the room for my birthday—it was a lovely touch. The property itself is exceptionally well kept and shows no signs of age. A special mention must go to Mukesh, a delightful boatman, who took us on a magical ride (to/fro) on the lake. I would also highly recommend dining at Mewar. The cocktails were superb, and the cuisine was both exquisite and distinctive, offering a truly memorable culinary experience.

Had a wonderful stay at Hotel Udai Villa, Udaipur – a perfect combination of comfort, cleanliness, and great hospitality! The rooms were spacious, well-maintained, and equipped with all the essential amenities for a relaxing stay. The property is located in a convenient area, making it easy to explore the city and nearby attractions without any hassle. The staff was extremely polite, cooperative, and always ready to assist, which made the overall experience even better. The check-in and check-out process was smooth and well-managed. Also, I booked this stay through Karan Travels, and the entire experience from booking to check-in was handled seamlessly, making the trip completely stress-free. If you’re looking for a budget-friendly hotel in Udaipur with great service and a comfortable stay, this is definitely a great option. Highly recommended for anyone visiting Udaipur!

Our stay at The Oberoi Udaivilas was truly unforgettable and one of the finest hospitality experiences we have ever had. From the warm welcome at the jetty to the heartfelt farewell, every moment was exceptional. A special thank you to Mr. Ibrahim Magdum and the entire Udaivilas team for their kindness, professionalism, and genuine care throughout our stay. The property is simply breathtaking. With magnificent architecture, beautiful gardens, serene lakeside views, and peacocks roaming freely, every corner feels magical. What amazed us most was how the resort transforms from day to night stunning during the day and even more enchanting after sunset. Our suite felt like a private palace, complete with a beautiful private pool, elegant interiors, and impeccable attention to detail. Spending time by the pool while watching peacocks nearby created memories that we will cherish forever. Dining was outstanding throughout our stay. Whether at Chandni, Udaimahal, or through in-room dining, every meal was exceptional. The food quality, service, and attention from the chefs and restaurant teams were truly world-class. What sets Udaivilas apart is its people. Being greeted by name, the flawless housekeeping, attentive service, and countless thoughtful gestures made us feel genuinely valued. Every associate went above and beyond to make my wife’s birthday celebration incredibly special. Thank you to Mr. Ibrahim Magdum and the entire Oberoi Udaivilas family for creating memories that will stay with us for a lifetime. We look forward to returning soon.

To The Management of Udaivilas, I want you to read this carefully—not as just another complaint, but as an honest reflection of what I experienced at your property. Because what happened was truly disappointing. I had booked a dinner reservation through your online platform (3-days in advance). I received a confirmation email stating that your team would contact me within 24 hours. Since no one reached out, I still trusted that the booking was confirmed and planned my evening accordingly ( as nowhere jn your email it was written that its not a confirmed booking). However, when we arrived at your property, we were told that there was no reservation under my name. What followed made the experience even worse. We spoke to around four different staff members or managers, and instead of listening to us properly or trying to understand the situation, each one simply repeated the same response—that nothing could be done. It felt like a scripted reply, with no real effort to help or resolve the issue. One interaction, in particular, was extremely upsetting. One of your managers spoke to us, she said, “Now tell me, what can I do?”—as if the responsibility was ours to find a solution, rather she making ‘actual honest efforts’ to make it possible, if she would have atleast made an effort could also felt we were heard. That moment felt extremely disrespectful and disheartening. As guests, we expected empathy and some willingness to help, not to be spoken in that tone and way. We felt completely undervalued and honestly quite humiliated. What made the situation even more confusing was that we later saw other guests being allowed in for dinner, even though we had been clearly told that that our restaurants are “closed”. This gave us the strong impression that we were not being told the truth, which only added to our frustration and disappointment. I don’t usually like to compare, but it’s hard to ignore that other properties in the same category are doing a far better job when it comes to hospitality and guest handling. This wasn’t just about a missed reservation—it was about how the situation was handled. There was no effort to listen, no attempt to find a solution, and no sense of care or accountability. For a property of your reputation, this is simply unacceptable. Luxury hospitality is not just about a beautiful property—it is about how you make your guests feel. In this case, we felt ignored, disrespected, and completely unimportant. I am not writing this for compensation or a formal apology. I am writing this so that you take it seriously. Please review your reservation system, train your staff to handle such situations with empathy, and ensure that every guest is treated with basic respect and honesty. Udaipur is a beautiful city, and people come here expecting memorable experiences. You had the chance to create one, but unfortunately, this turned into a very disappointing and frustrating experience for us. I will not be recommending your property based on this experience, and I do intend to share this feedback so others are aware. I truly hope you reflect on this and make meaningful improvements.

I am writing to formally bring to your attention an unsatisfactory experience I recently had while attempting to make a reservation at The Oberoi Udaivilas, Udaipur. I contacted the hotel via telephone, and while my call was answered, the reservation was not processed. I was informed by the representative that I would receive a callback to proceed further. Unfortunately, despite this assurance, no callback was ever received. As a guest, I hold the Oberoi brand in very high regard and associate it with exceptional service and professionalism. However, this lack of follow-up and communication was disappointing and not in line with the standards expected from a luxury hospitality brand of your reputation. I kindly request that this matter be reviewed and appropriate steps be taken to ensure better responsiveness and customer handling in the future. I would also appreciate a response from your team regarding this concern.

Reviewing such an amazing property is tough.... Can't find words that can justify the luxury and hospitality this property provides. Undoubtedly one of the best hotels in India

❤❤❤❤❤ This a beautiful hotel in a stunning location. There are fantastic views over Lake Pichola where some of the scenes from the classic James Bond film "Octopussy" were shot. We stayed here for 3 nights. The hotel has beautiful gardens in a lakeside position with views across to the Palace. Great spa treatments and complimentary yoga classes too. We really enjoyed these. Room was very comfortable with a private outside terrace. Great food and very friendly, helpful staff. Evening entertainment provided by traditional local musicians and dancers. Surely one of the best hotels in the world! Many thanks to everyone for a great holiday. ❤

This experience with my wife on our honeymoon was amazing thanks to the Oberoi. Everything about our stay was done to perfection by the hotel. I’ve never experienced this level of service in my life. We organized a city tour, with a boat ride over lake pichola, and a curated dinner menu which tasted absolutely amazing, and any questions, concerns we were assisted by Simran, who was excellent. The hotel also organized a wedding photo shoot with Anshul, who did an amazing job with his team. Overall, This hotel is 10/10 in all aspects, food, service, location, room, activities. Both me and my wife would return to Udaipur just for this experience again.

The Arrival: A Cinematic Start The experience begins before you even step into the lobby. The private boat transfer across Lake Pichola offers a sweeping, panoramic view of the City Palace and the hotel’s majestic domes. Arriving at the jetty to a traditional welcome with rose petals and live music feels less like a hotel check-in and more like a scene from a period film. The Property: Visual Grandeur For anyone with an eye for detail, the architecture is a masterclass in Mewari design. • Interiors: Hand-painted frescoes, intricate "Thekri" (mirror mosaic) work, and gold-leafed domes provide a rich, textured backdrop for photography. • The Grounds: The 30-acre property is a labyrinth of interconnected courtyards, rippling reflection pools, and manicured gardens. Seeing the resident peacocks roaming the lawns at dawn is a highlight. • Pools: If possible, book a Premier Lake View Room. These open directly onto a semi-private moated pool that wraps around the building, offering a unique "infinity" perspective against the lake. Service: The "Oberoi" Standard The hospitality here is proactive rather than reactive. • Personalized Touch: The staff seems to anticipate needs before they are voiced—whether it’s a specific dietary preference at breakfast or arranging the perfect lighting for a private dinner. • Dining: Suryamahal offers a refined daytime vibe, but dinner at Chandni (the al fresco terrace) is essential. The live traditional music under the stars, paired with the view of the lit-up City Palace across the water, is unmatched. Key Highlights for Travelers: • Best Time for Photos: Golden hour at the lakeside pavilions or the central courtyard. • Must-Try Experience: The Astrology session or the Miniature Painting workshop for a deeper dive into Rajasthani culture. • Spa: The Ayurvedic treatments are world-class and set in a serene, two-story facility overlooking the gardens. Final Verdict: It is a "bucket-list" destination that justifies its reputation. While it is undeniably a premium investment, the combination of architectural soul, impeccable service, and the sheer visual scale makes it the best resort in Udaipur—and perhaps the country.

The True Definition of Luxury My wife and I stayed at The Oberoi Udaivilas to celebrate our 5th wedding anniversary while travelling with our two young children (3 years and 9 months old). It was also our family’s first visit to Rajasthan, which made this trip even more special for us. Honestly, no review can fully do this place justice. Before booking, I spent quite a bit of time speaking with the Oberoi team because we were travelling with young children and wanted to make sure it would be the right place for our anniversary trip and family holiday. Looking back, choosing The Oberoi Udaivilas was one of the best travel decisions we have ever made. The property itself is absolutely stunning. The architecture, gardens, pools, and views are beautiful, but what really stood out to us was the feeling of peace throughout the resort. We were fortunate to be upgraded to a Luxury Suite with Private Pool, and it completely elevated the experience. One of my favourite memories was sitting by the pool and watching peacocks wander around the property. Several even came right up near our suite and pool area. Seeing our children’s excitement was priceless and is something we will remember for a very long time. What truly makes this hotel special, however, is the people. A special thank you to Mr. Ibrahim Magdum, whose leadership was evident throughout our stay. He personally welcomed us, checked on us during our visit, and made sure everything was perfect right up until our departure. What impressed us most was how genuine his care felt. We never felt like just another room number. The entire team was incredible. Travelling with young children can be unpredictable, but somehow the staff always seemed one step ahead. Things we needed had often already been taken care of before we even thought to ask. Every request was met with a smile, and nothing ever felt like too much trouble. It was also the little things that made such a difference. The team surprised our children with chocolates, treats, dessert plates, and thoughtful gestures throughout our stay. The housekeeping team even left us a handwritten note and presented us with a keepsake before we left, both of which were completely unexpected and incredibly touching. Another gesture we truly appreciated was the flexibility on departure day. The team graciously offered us a late checkout, which made travelling with a 3-year-old and a 9-month-old so much easier and allowed us to enjoy our final day without feeling rushed. A heartfelt thank you to: • Dharmendra for the warm welcome at the jetty. • Ansh for taking such wonderful care of us from the moment we arrived. • Manish (Housekeeping Team), who was always smiling and ready to help. • Chef Vineet, whose food was outstanding and who went out of his way to make sure our family was well looked after, even offering to prepare special dishes for our children. • Runish at Mewar for a wonderful dining experience. • Ishika and Priyansha at Surya Mahal for being so kind and engaging with our children during breakfast. • Zehra for making our departure smooth and effortless. As we celebrated our 5th wedding anniversary and our family’s first visit to Rajasthan, The Oberoi Udaivilas gave us memories we will cherish for a lifetime. Many hotels offer luxury. Very few make you feel genuinely cared for. The Oberoi Udaivilas does both. We cannot wait to return.

Overcharged us for a dish (added 1 extra quantity). We unfortunately, only noticed after paying the bill. The server took down our information and said he would initiate a charge reversal- but there has been no contact from the hotel so far. A bit disappointing.

spacious rooms, attentive staff, or a convenient location Our room was spacious and spotless, with excellent decor and crisp, comfortable sheets. The breakfast buffet was delicious, offering a huge variety of options! The staff were incredibly attentive, going out of their way to ensure our comfort, and nothing was too much trouble. The only minor issue was that the pillows were quite firm, but that's a matter of personal preference. We will definitely return!"

One of the best hotels I have stayed at. Truly a 5 star hotel. We went here for our honeymoon. The hotel was great. The staff was very kind and friendly and hospitality was great. The staff went above and beyond to accommodate our requests. They upgraded our room as well to make our stay in the semi-private pool for the entire duration. There was nature all around the property and lovely sounds of cuckoo and peacocks. Anjali was very kind and friendly and everyone else in the staff was very warm as well. They welcomed us very warmly and were very warm and kind for the duration of the stay. Would love to come back again.

As a hotel owner from Costa Rica, I do not write reviews lightly. My own properties are rated high for location and service, so my standards are sharp. This stay reset them completely. This place is not only a hotel. It is a masterclass. A real school for what top level hospitality looks like when every detail is intentional. The location is unreal. You wake up already impressed. You walk outside and feel chosen by the universe. The team is next level. Warm, precise, present, human. You feel seen, not managed. Service without ego. Excellence without effort. Breakfast deserves its own paragraph. Not food. An experience. Balanced, generous, beautiful, grounded. You start the day feeling nourished, not rushed. I moved through this stay feeling like the queen of the world. Not because of luxury alone, but because of how deeply cared for I felt. If you own a hotel, come here to learn. If you love hotels, come here to feel. This place raises the bar for all of us.

We had an exceptional stay. The service was amazing. Some of the kindest people who helped us were Ibrahim, Krithika, Suraj, and Rimjhim. Chef Ayush and one other were really helpful and made our food despite our many requests. Thank you to them and many others for making our stay so nice. The property is beautiful, and you will occasionally see peacocks roaming so keep your eyes open. The many fountains and still water effect was very beautiful and eye opening. The staff all across the hotel added welcoming touches to make the stay special. While we didn’t visit all the restaurants, the food was amazing and they were extremely accommodating of our allergies, making dishes specially that we could all eat. The property has gardens, pools, a play area for kids, activities such as pottery, a gym, a spa, and so much more. Our family is very into workouts so we were a little disappointed by the size of the gym but it was okay. We had to switch flights last minute and everybody helped us pack up and leave super quickly. The rooms were wonderful and the hotel has so many cool things like a candle room which is lit with 22 candles at night. Overall, the stay was wonderful.

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