I am a solo traveller and have stayed in dozens of hotels across different cities, but the level of hospitality and attitude I experienced at Jag Niwas Guest House is something I will never forget.
I booked this hotel to stay with my family in Udaipur, expecting a pleasant trip. Unfortunately, it turned out to be a horrible experience. The one star is only for the price. Unless you are absolutely hand to mouth, I would strongly recommend not staying here.
The first and biggest issue was the receptionist. We arrived around 9:00 AM, fully aware that the check in time was 10:00 AM. He asked us to wait for an hour as the room was still occupied, which was completely fine. Around 9:55 AM, I politely asked whether the current guests had packed and were ready to vacate. Instead of responding calmly, the receptionist started arguing and yelling at me from outside, saying, “How many times should I tell you? They will leave at 10 AM. I can’t force them to leave.”
This behavior was extremely rude and disrespectful. This is not how you speak to guests. I firmly told him that his tone was unacceptable, especially when I had paid around ₹8000 for a 6 night stay. It felt like straight up harassment.
When we finally got the room at around 10:30 AM, there were no clean towels, no shampoo, and no soap. These are basic amenities that any hotel should provide. There is no telephone in the room to contact room service. During our entire 6 day stay, not once did anyone come to clean the room.
The hotel is located in an area with very poor mobile network coverage. The WiFi was practically unusable, giving a maximum speed of around 50 kbps. This was honestly the first time I felt completely fooled by Google Maps ratings.
Food service was equally bad. If you order food at 6 PM, expect it to arrive at 8 PM. I ordered two cups of tea and it took more than 2 hours and 3 phone calls to get them. I requested a hot water jug for drinking at 9 PM and it was delivered at 10:30 PM, when I was already asleep. Food prices are overpriced and the taste is below average.
The hotel’s overconfidence seems to come only from its location near Gangaur Ghat. Yes, the location is good, and the rooms are decent for the price, but only if you are staying for one or two days.
I would strongly advise not to stay here with family. What should have been a relaxing trip turned into a stressful and disappointing experience.