My experience has been frustrating, primarily due to the unskilled management with poor attitude and aggressive behavior toward clients & it’s unacceptable.
The management seems to lack basic customer service skills and does not recognize that members are paying for a service. Instead of providing assistance or engaging positively with clients, they often respond with defensiveness or dismissiveness. This creates a hostile environment where members feel undervalued and ignored.
Additionally, I've witnessed instances where management spoke aggressively to clients over minor issues, which only adds to the discomfort. It’s disheartening that a gym, which should foster support and motivation, fosters such negativity instead.
Overall, my experience with management at Platinum Gym Sabah Al Salem Name has been disappointing. Until they acknowledge the need for improvement and treat clients with the respect they deserve, I cannot recommend this gym.