Porsche Middle East and Africa FZE

I am writing to escalate my terrible experience with the nabooda Porsche body shop in dubai. I have been a customer of Porsche Middle East for almost 20 years and am very disappointed in how they treat their customers. I have Been trying to get a damage and repair report for a used car for almost a month but they will not cooperate for some reason despite providing them with all documents they requested including the identification credentials and Noc from the owner. The best they could do was provide me verbal information about the car repair over the phone after I went through all the trouble of providing them with all the documents they requested. Not sure what the problem of these people is. The owner is traveling outside uae and has a medical emergency so he cannot come personally to collect the repair report for his car. He gave me a signed noc so I can collect it on his behalf. What exactly is the problem here and why do they still refuse to share the report?! I hope you can escalate this to their management and provide the report asap.

It is really astonishing when you send post service survey and I mention that it wasn’t good, no one calls to follow up and then I receive another survey asking if the response to my survey was sufficient (nothing happened) so I respond that no one called me. After two days, I receive a call during a meeting, I ask the person to call me in ten mins, I waited for like four days now since then and no one bothered to call to know what their customer is concerned about. Really low level of customer service when your team is only bothered to do a check list, a phone call even if nothing was discussed is considered by them sufficient to ignore the customer afterwards … really incomparable to other dealers I dealt with for my other car. Update 21/10/2023 Since the response to my review by Porsche apologizing and asking me to call for more details, which I did, and gave full details and the agent was so apologetic, and promised serious action within 48 hours, it is still two weeks now with zero communication not followup, this company is by far having the worst customer service agents for a luxury brand and sincerely hope eveyone knows what to expect when you pay huge money and receive the treatment of customers perhaps buying a Chinese car, Poor poor experience and poorly trained agents Update 11/12/2023 Still no repsonse to the review, no follow-up from Them, really regret I bought Porsche now if this is their level of customer care... Please note that this shouldn't be the standard when you are representing this brand

Miserable customer journey. I feel miserable very miserable customer experience with Porsche. My car with dealer in Saudi Arabia ((case: ID 5611539))for three months for a recall he refused to do until I pay or sign open budgeted fixing my car. Porsche customer care are doing nothing to my case.

Simply,,, Porsche not caring about its customers!! No body picking the calls through the call centre of the Region office, even not accepting their customers in the Region office! and security guard referring customers to the agent workshop, but what if we have an issue with the agent itself? This is my 2nd and last Porsche car which due to this careless and lack for handling and solving customer’s issues.

‏Hello, I have a complaint. I am a Porsche customer for ten years. I bought two 911 turbo cars, one GT3 and one gt3RS, and two Cayenne GTS, a total of 6 cars. November 19, 2022. I ordered a Porsche 911Dakar. On the first reception of orders today, they tell me there is no car for you. I am very, very upset and they will make me hate this brand. I sand, if you email nothing happe until now

Impossible to contact any body .. the phone numbers in your emails are wrong numbers ! It has been more than 15 days since i contact you (by email) and nothing happened until now you kept sending me emails asks me for my forbearance with no actions !! Even if it is a safety issues with my car you don't care ! And the local agent keep lying with no logical explanation!! when I reveal their lies they apology again with no actions !! I don’t trust this car anymore; if the agent is not capable of clarifying the source of the faults, why should I put my life at risk?! I have all proofs document including pictures and short videos for all the issues that I had with my car (MACAN) Porsche WILL BE THE ONLY RESPONSIBLE PART FOR ANY PHYSICAL INJURY HAPPENING TO MY FAMILY AND MYSELF OR ANY INCIDENT THREATING OUR LIFES DUE TO CAR DEFECTS

Very nice place and new building. Loved it

Staffs were welcoming and very friendly. Even though location is not easily accessible in Dubai Silicon Oasis, the premise is worth visiting. Highly professional staff and processes.

Porsche Middle East & Africa A word of welcome Welcome to Porsche Middle East and Africa FZE. Every day, we aim to exemplify the Porschestandards of performance and inspire the same level of confidence that the Porsche brand has instilled through the years. Whether you are visiting us online or at our dealership, we hope to make every moment a memorable experience for you. Our website has been particularly designed with this objective in mind and comprehensively covers official information pertaining to the current models, upcoming launches and other Porsche related information. To gain closer proximity to our esteemed customers within the region and support our exclusive partners, we established our regional office in Dubai in 1999. Today, our regional office is ranked as the fourth largest subsidiary of Dr. Ing. h.c. F. Porsche AG, Stuttgart, Germany, and it is managed by a team of 51 passionate professionals providing strategic and operational support across the Middle East, Levant, India, Pakistan, and Africa. Our forays in India and Africa have made remarkable strides, and the journey still continues. We are consistently expanding our network; even in existing markets through new showrooms and additional state of the art facilities. A steady pace of progress, steered by our Strategy 2018, lays emphasis on people-oriented success and value-creating growth. In addition to our infrastructure, we are also broadening our product portfolio with new models and future-ready innovations such as E-Performance.

Impossible to contact anybody...After 10 days they gave any explanation about why a Porsche 911 sold for > 150 000 Euros as a water pump failure after 25 000 KM...it looks to be a clear weakness of this car and Porsche keep very silent about it...be aware before buying a P 911...

Ganz tolle Location an der wir in Zukunft Klebpraktiker ausbilden werden. Danke an PORSCHE

Nice office and wonderful staff

Amazing customer service and excellent communication skills . Thank you

Amazing Cars!

the worst customer service I have seen in my life !

Very good

Pme

Nice

Elegance