Prime Medical Center - Deira

I waited for more than 45 minutes after finishing my check-up, and I was only attended to after a long delay. Patients come to the clinic to get treatment, but here they are being made to wait unnecessarily even just to check out. During this time, the reception staff did not seem to care about the patients waiting. Many of us were sitting for a long time while the staff were busy talking among themselves and not responding to anyone. We also noticed a patient who appeared to be familiar to the receptionist, and he was allowed to check out immediately while others continued waiting. This kind of partiality is unfair and unacceptable. The management should take immediate action regarding this behaviour and ensure that all patients are treated equally and professionally.

Dr Ashar is very knowlegeble kind and friendly. He treats not only symptoms but for the root cause too.. He clearly explains the treatment plan and after care.. Sister Juby is so helpful and pro active while dealing with the patients. Always give updates on physio or any other procedures that we needed to know. Very delighted with Dr Ashar and Sister Juby.

Excellent service and very professional from start to finish. The reception staff were welcoming and helpful, the nursing team was caring and attentive, and the overall experience was smooth and comfortable. A special thanks to Dr. Rameshan, who was truly amazing. He listened patiently and calmly to every concern, explained everything clearly, and made me feel comfortable and safe throughout the consultation. His diagnosis was thorough and professional, and he showed genuine care and compassion toward his patients. It’s rare to find a doctor who is not only highly knowledgeable but also kind, understanding, and reassuring. Highly recommended clinic and doctor for anyone looking for quality care and a positive experience.

We are very grateful to Dr. Farida for delivering our baby. My wife was treated with great care and compassion throughout her pregnancy. We consulted her during the entire pregnancy, and I must say she is extremely knowledgeable, compassionate, and empathetic. She made the entire delivery process smooth with her support, guidance, and confidence. Thanks to her excellent care, my wife had a normal delivery. Thank you so much, Doctor, for everything. May God bless you always.

Dear Dr. Nikitha Pillai, Thank you for your excellent care and professional advice. For the last four days, I had severe pain due to a fish bone stuck in my tongue. I am very grateful that you successfully removed the fish bone and relieved my pain. I would also like to express my special thanks to Nurse Ms. Bindu Kumari for her kindness, care, and support. She gave me confidence throughout the treatment and looked after me with great compassion. Thank you both for your outstanding service and dedication. With gratitude, Maria Pinto

I would like to express my heartfelt gratitude to Dr. Farida Pithawala. They say doctors are angels sent by God, and Dr. Farida truly lives up to that saying. My pregnancy and delivery journey was smooth and reassuring because of her exceptional care, guidance, and support. She provided me with thorough information at every stage, answered all my concerns patiently, and empowered me with the confidence needed throughout the process. Thanks to her expertise and encouragement, I was able to deliver a healthy baby naturally. During labor, when I was experiencing pain and moments of doubt, Dr. Farida's calm guidance, confidence, and belief in me kept me strong and focused. Her support made a tremendous difference during one of the most important moments of my life. Thank you, Dr. Farida, for your dedication, compassion, and unwavering support. May God bless you always. I highly recommend her to anyone seeking outstanding gynecological and obstetric care. ⭐⭐⭐⭐⭐ Highly recommended!

I would like to express my sincere gratitude to Dr. Samreen Atif for taking such good care of me during my visit. I was experiencing severe upper back pain & chest tightness. I was very worried because of how intense the pain was. She informed me that we would need to wait for the blood result. While waiting in the waiting area, the pain in my back became so severe that I had to lean against the side wall and bend down on the chair because I could hardly sit comfortably because of the pain. The nurse who performed my ECG noticed my condition and immediately came to check on me. Unfortunately, I forgot to ask for her name, but she was incredibly kind, caring, and compassionate. She asked how I was feeling and even offered me a bed to lie down on while waiting for the test results. Dr. Samreen also came to check on me personally. She asked how I was feeling and reassured me several times not to worry. She explained that the tests were being done to make sure everything was okay. Her calm and reassuring words helped ease my anxiety during a very stressful moment. What touched me the most was the genuine care, attention, and compassion shown by both Dr. Samreen and the nursing staff. They did not just treat me as a patient, they treated me with kindness, empathy, and respect. Their professionalism and dedication made me feel safe, supported, and well cared for throughout the entire process. Thank you, Dr. Samreen and to the wonderful nurse who assisted me (I wish I had taken your name bcuz u are such an incredible & amazing nurse). I truly appreciate everything you did for me and will always be grateful for the exceptional care.

I came to visit here for a dental appointment with Dr. SHAMEEM NEDUVANCHERRY, I can definitely say that he’s one of the best dentist. I will recommend him! He explained my case very well, patient with me and making sure that I get the treatment that I need. Kudos to Dr, SHAMEEM! Really appreciate you a lot.

We are truly grateful to Dr. Raani Natarajhan for the incredible kindness, care, and support shown throughout our pregnancy and delivery journey. From our very first appointment until the day we welcomed our baby, Dr. Raani stood by us with patience, compassion, and constant reassurance. Every visit made us feel safe, heard, and genuinely cared for. During one of the most emotional and important phases of our lives, her calm guidance and heartfelt concern gave us so much confidence and peace of mind. The support and care during delivery were truly unforgettable, and we will always be thankful for helping us bring our precious baby safely into this world. Thank you for being more than just a doctor — thank you for being a blessing to our family. We wholeheartedly recommend Dr. Raani Natarajhan to every expecting parent looking for exceptional medical care combined with genuine human warmth and support.

In Diera Reef mall branch, I am under the care of Dr. Farida Pithawala (Gynecologist) and Dr. Fayaz (Family Medicine), and both are outstanding doctors. Dr. Farida is truly exceptional. She has been a constant source of support throughout my challenging pregnancy journey. Her care, compassion, and dedication made all the difference. She truly deserves the highest appreciation and recognition.

After several months of healing and contemplating, I would like to specifically applaud my Senior specialist doctor Raani for having me throughout my pregnancy journey. She's is the true definition of motherly guidance. We had a beautiful heathy baby just simply because we followed doctor's instructions. To all expectant mothers always respect your gyn's advise. They know what they're telling you. Take your flowers doctor Raani for my pregnancy journey

i would have given no stars if possible. the system sucks! waiting time is so horrible! staffs are not accommodating. it’s really disappointing. if a patient needs urgent attention, the patient would have died from waiting!

Dr. Ramesan Peringeth is truly outstanding and I highly recommend him for excellent medical care at Prime Medical Center Reef mall branch. He has been my go-to doctor for many years. He combines strong expertise with genuine empathy and clear communication in a way that immediately puts you at ease. He is calm, extremely knowledgeable, and explains everything clearly and patiently, with no rushing or confusion. You immediately feel you are in very capable hands. What really stands out is his level of care and attention to detail, which is rare to find. A rare combination of skill, clarity, and compassion. Highly, highly recommended. I felt truly taken care of, Thank you doctor!

I recently brought my 80-year-old grandmother to Prime Medical Centre Deira as she wasn’t feeling well, and we had a very positive experience. Since she doesn’t have insurance, everything was self-pay, but the staff were incredibly helpful and accommodating despite how busy the clinic was. A special thank you to Jonathan, who assisted us throughout and made the whole process much easier. We initially hoped to see an endocrinologist as we suspected a thyroid issue, but there were no available slots at the time. Instead, we were seen by Dr. Subash Kizhakkoottayil, who took great care of my grandmother. He was attentive, thorough, and ensured all necessary tests were done. We were also able to get the prescribed medications without any hassle. It has now been four days since the visit, and my grandmother is feeling so much better. We’re truly grateful for the care and support we received. Thank you to the wonderful team!

I would like to express my heartfelt gratitude to Dr. Mustafa Hatim Mahesri and Nurse Angelyka for the outstanding care and kindness they provided. From the beginning until recovery, everyone was professional, compassionate, and attentive. The doctor explained everything clearly and made me feel safe and confident throughout the process.Thank you very much.

I had an excellent experience at Prime Medical Center in Reef Mall. The clinic is clean, well-organized, and the process was smooth and efficient. The doctors took the time to listen to my concerns, explain everything clearly, and provide the best care possible. I highly recommend this medical center to anyone looking for quality healthcare and outstanding patient service in Deira.

Hello 👋 Prime family. I had a very good experience with Dr.Joel Rathna kumar. At Prime Medical Center Deira. They were professional , kind and took the time to listen carefully to my concerns. The explanation of my condition and treatment was clear and easy to understand . Nurse Sremathi Anu Anna is very good and caring staff member. She is kind attentive ,, and always makes patient's feel comfortable. Her professionalism and dedication 👏 are truly appreciated 👏 💐. I Felt comfortable and we'll cared for throughout the visit Highly recommend 👌 😊

Their closing time is more important than a patient. A nurse let me stay with injections stopped for almost 10 mins . Cashier is asking me to go in & out to the doctor for my sick leave! I wish your families are healthy & wealthy!!!!!!!

I just want to express my deepest gratitude to my amazing doctor, Dr. Christina Fernandez 🤍 From the very beginning of my journey — when we discovered my ovarian cyst and uterine polyp — she stood by me with patience, compassion, and unwavering support. Through every fertility work-up, every test, every worry, and every silent prayer, she never made me lose hope. And now… by God’s grace, I am 4 weeks pregnant. 🥹🤍 This journey was not easy, but having a doctor who truly cares made all the difference. Dr. Christina Fernandez didn’t just treat me medically — she supported me emotionally and reminded me to stay strong and faithful. Thank you for being part of one of the most important chapters of my life. This little miracle is also a testament to your dedication and care. Forever grateful. 🤍

PLEASE READ AND MAKE SOME ACTIONS I would like to raise a concern regarding the conduct of the counter personnel during my recent visit. Counter staff should not comment on a patient’s medical condition. Sharing personal opinions and experiences, such as referring to her mother’s condition, was inappropriate and unnecessary, as each patient’s situation is different. While I am not easily alarmed and was not personally affected, such remarks can cause significant discomfort and GIVES anxiety to other patients. As a former receptionist myself, I understand that the role of the counter staff is limited to registration and basic administrative assistance. Medical discussions should be handled only by qualified healthcare professionals such as the doctor or nurse, and sensitive information should not be discussed openly where it can be overheard by other patients. Additionally, my symptoms had already been communicated during the appointment booking, so it was not necessary to discuss them again at the counter in a public setting. I found this behavior unprofessional and inappropriate, and I hope this feedback will help reinforce proper communication standards and patient privacy practices. Thank you for your attention to this matter. INTENTIONAL BULLYING TO DISCRIMINATE AND TO CHECK PATIENCE OF THE PERSON SHOULD NOT BE PRACTICE IN PLACES LIKE THIS WHERE PEOPLE COME TO SEEK COMFORT AND SOLUTIONS, THE SCENARIO IS VERY OBVIOUS TO HUMILIATE ME , I WILL STAND AND DEFEND MYSELF AS I BELIEVE I DON'T DESERVE THE GESTURE AND TREATMENT , YOU REPLIED TO ME I SHARE THE NAME ,