دفتر هواپیمایی قطر

There is no zero, otherwise I would have given it zero. Very ill-mannered and lacking in character Especially Ms. Rauf ۰ نداره وگرنه صفر میدادم بسیار بی تربیت و بی شخصیت مخصوصا خانم رئوف There is no zero, otherwise I would have given it zero. Very ill-mannered and lacking in character Especially Ms. Rauf

بهتره درش رو گل بگیرن!!! اصلا جوابگو نیستن. من برای استعلام بلیط مراجعه کردم چون از طریق سایتشون نیازکه هر هواپیمایی به راحتی جوابگو هستش. یه جواب شنیدیم : ما نمی تونیم استعلام بلیط شما رو بزنیم!!! بهش گفتم پس اینجا چیکار می کنید گفت ما برای بلیط هایی که از ایران خریده شده باشه هیچ کاری نمی کنیم. گفتم خب بهم بلیط بفروش گفت ما اصلا فروش ریالی نداریم.می خوای شکایت کنی برو سازمان هواپیمایی کشوری!!!

هرکس رفته اینجا راضی نبوده ماهم نبودیم

باعث تاسفه برای همچین ایرلاینی چنین کارمندان بی ادب ، بی حوصله ، نامطلع و سودجو! کانتر شماره یک خانم خالقی (اگر اشتباه نکنم) بابت دو بلیت که تونستم آنلاین و رایگان کنسل کنم میخواست سه میلیون تومن بابت هر کدام از من جریمه بگیره! و اصلا به توضیحات من گوش نمیداد که میگفتم خانم رنجبران به عنوان سوپروایزر پرواز کامنت گذاشتن رو بلیتهای ما که رایگان کنسل یا تعویض بشه ، ایشان گفتند خانم رضوانی برای خودش گفته! آنلاین مشکلم حل شد ، فقط آنلاین بگیرید ، صندلی ها رو هم میگفت ما نمیتونیم تضمین کنیم که جای مناسبی بهتون داده بشه! که اونم آنلاین حل شد

پاسخگویی بینهایت ضعیف بود، ۳ بار تماس گرفتم هر بار اطلاعات ناقص و اشتباه و با اکراه دادن. من بارها با قطر پرواز کردم و از این پاسخگویی تلفنی ضعیف به شدت متاسفم.

یکی از بدترین هواپیمایی هایی که من دیدم. پروازم رو کنسل کردند و گفتن که باید خودم بلیط جدید بگیرم. هیچ کمکی نکردند ، مزخرف ترین آژانس هواپیمایی هستند.

کارمندان بداخلاق و بی ادب مخصوصا سوپروایزری که تو فرودگاه امام کار میکنه به اسم حافطی از اون عقده ای های تازه به دوران رسیدست و فقط ادای سوپروایزر ها رو در میاره, هواپیمایی فقط امارات 👎

بدترین سرویس خط‌هوایی که در عمرم دیدم. اصلا تلفن جواب‌نمیدن.

حتی تماس تلفنی را هم پاسخگو نیستند. در ساعت 11:20 روز شنبه سوم آگوست 2024

برخورد نامناسب و بی ادبانه با مشتری و جواب ندادن به سوالات مشتری

ورودی نامشخص در قسمت جنوبی ساختمان چند پله می رود

اصلا گوشی رو جواب نمیدن ، درشو ببندید راحت کنید همه رو

We had an absolutely horrendous experience with Qatar Airways Tehran Office, and I strongly advise anyone booking through their office to think twice before trusting them with your money. I booked my ticket through their official website in Iran, followed their exact payment instructions, and transferred the required amount to their designated account in Iran within the 24-hour window they provided. Yet, despite following all their rules, they refused to issue my ticket, claiming I had to pay in US Dollars—completely contradicting their own instructions! They had emailed me their bank account details and how to make the payment, and just after the fact, they said I have to pay in USD, which is naturally impossible in Iran! To make matters worse, I had to ask someone overseas to buy the ticket for me using their credit card, meaning I paid twice for the same flight. Naturally, I requested a refund from their Tehran office, only to be told it would take 28 days to process—an absurdly long time for a straightforward transaction. While waiting for this refund, I've been fed lies and excuses from different staff members, each telling me a different story—from “the refund has been processed in four tranches” to “you need to wait the full 28 days.” Clearly, the right hand doesn’t know what the left hand is doing. This has been an absolute nightmare—a shameful display of incompetence and dishonesty from an airline that claims to be “world-class.” How does a global airline operate with such inconsistency, misinformation, and lack of accountability? Qatar Airways, you have lost our trust completely and I will make sure others know how poorly you treat your customers. Avoid this airline unless you enjoy frustration, financial uncertainty, and endless runarounds!

لاتوجد مواقف للسيارات ، مزدحم والخدمة بطيئه اتمنى وضع موظفين رجال بدل النساء (الرجال عمليين اكثر)

Extremely Disappointing Experience with Qatar Airways I had an awful experience with Qatar Airways on our recent international flight. Despite the fact that some of our bags were under the 23kg limit and the average weight of our luggage was well within range, the airline refused to accept even 100g of extra weight in a single bag. This led to a chaotic scene at the airport, where we, along with many other passengers, had to scramble to rearrange our belongings between suitcases. This caused long delays at the check-in counter, as every passenger was forced to do the same. The lack of flexibility, especially for a supposedly world-class airline like Qatar Airways, was shocking. It not only made the process unnecessarily stressful but also led to a frustratingly long queue for everyone waiting to check in. I expected better customer service and efficiency from an airline with such a strong reputation. This experience was beyond disappointing and left a bad impression of the airline. I won’t be flying with them again.

The Staff Are Exceptional Especially Rosita Khalej she was very kind and helped us. Great staff recruitment to Qatar in your Tehran Office. Highly Recommend as staff will go put of their way to help you!

It's a pity that Qatar Airlines has such rude, impolite, and annoying staff in IKA. They do everything except what is their duty. I never recommend using Qatar directly from Iran. The flight itself is great but since you need to check-in at the airport and deal with this impolite staff, I prefer to use Emirates. The price is almost the same while Emirates staff are friendly and willing to help.

Avoid, avoid —— Disgrace to customer service. Waited 1 hour, 55 minutes to get an agent. They cancelled my upcoming flight from Tehran to Seattle without any email or resolution. Horrible. I will file a complaint with US agencies once I get home.

They don't answer the phone to help and guide customers. Without notice they cancel the flight and don't offer any alternative service. Basically in case of emergency they leave customers alone. Not liable at all. So disappointing

Einfach eine von schlechte Floggeselschafft null Verantwortlichkeit , bei flog Änderung werden sie nichtmals informiert und nur Ausrede !!!!!