Royale Hayat hospital

If I could give less than one star, I would. Unfortunately, this was one of the most disappointing spa experiences I’ve had. The environment did not feel like a spa at all — the lights remained fully on throughout the way. I was left waiting in my robe for over 20 minutes for the therapist to arrive, already feeling frustrated before the treatment even began. As a breastfeeding mother with limited time, this was especially inconvenient. I had already postponed my appointment by a week specifically to secure a morning slot. The spa facilities themselves were average at best, but what truly stood out was the lack of basic spa etiquette and hospitality. There was no welcoming experience — no tea before or after, no small touches such as hot pads, and no effort to create a relaxing atmosphere. Even more concerning, no one asked about my preferences or any medical considerations prior to starting the treatment. The therapist ended the session abruptly, left in a hurry, and I had to find my way out on my own. From the treatment room all the way to my car, no staff member acknowledged or spoke to me, which felt very unprofessional and uncomfortable. Overall, the experience lacked organization, attention to detail, and respect for the client’s time. I would not recommend this spa, as it is not worth the price paid.

مستشفى ماااادي بحت للاسف واخر مره اجيب زوجتي عندكم كل شي بفلوس يعني تدفع 1500 قيمة الولادة القيصريه حاطينها بلفاتوره للجناح ليلي .. وتدفع فوقها رسوم العمليه القيصريه !!! طيب ليه؟ وتدفع على الدكتور وتدفع على الدوا و و و و طيب الا الف وخمسميه شامله شنو ؟ مادري؟ وكل شي له تسعيره زين ماياخذون على الهوا فلوس

I am extremely grateful, first of all, to Dr. Hussein Faour (and his excellent nurse) for his patience in answering all of my questions and reassurance. His 30 years of surgical experience have not made him distant or detached—instead, they have made him even more approachable, down-to-earth, and incredibly skilled. It’s rare to find a doctor whose expertise is matched equally by his humanity. Upon being admitted for surgery, I was blessed to be cared for by nurses Christalyn Pena and Bincy, whose kindness and laughter helped calm my nerves. A very special thank you to Erwina Quiatchon, who took the time to talk to me, ease my fears, and simply be present—it made all the difference. My gratitude also extends to Dr. Sune Abraham, the anesthesiologist, and nurse Achshah Paul, who assisted her. Both were compassionate, professional, and took great care to explain what was happening, making sure I was comfortable before I drifted off to sleep (with minimal pain, thankfully!). During my inpatient recovery, I was surrounded by an incredible team of nurses: Sajini Joy, Jisha Cheriyan, Divya Kumar, Caroline Serrao, Fukraj (pain management nurse), and Riya Jacob. Their kindness, attentiveness, and compassion turned my aftercare into a true space of healing and comfort. I am also thankful to the hospitality and room service staff for their warmth and constant smiles. A heartfelt thank you as well to Dr. Rhea Pinto, whose humour, warmth, and thorough follow-up helped me understand every step of the recovery process. Her reassurance and advice were invaluable. And once again, my deepest thanks to Dr. Hussein Faour, who visited me daily with the same kindness and care that defined my entire experience. His personal attention and consistent encouragement truly reinforced my confidence throughout recovery. These are the individuals who make Royale Hayat a hospital where care, kindness, and patient comfort are genuinely prioritized. Apologies for any misspelled names (blame it on the anesthetic).

خذيت عندهم ابرة ظهر بولادتي وسببتلي مضاعفات اثرت على حركتي والاحساس بريلي بسبت ضغطها على العصب ! وبخصوص قسم الشكاوي (معاي) طلعو نفسهم مالهم شغل سبحان الله !

5 star service. Staff is very helpful. Atmosphere is spa like. Do not give a hospital vibe. Very comfortable seating. Free garage parking and valet service for patients.

مستشفى متخصص لمراجعات النسائيه والاطفال دكتورة منى ابو طعام من افضل إخصائيي النسائيه مستشفى نظيف جدا ومرتب و سريع في الخدمات A specialized hospital for gynecological and pediatric reviews. Dr. Mona Abu taam is one of the best gynecologists. A very clean, tidy and fast hospital in services.

رويال للاسف من بعد تعامل اكثر من ١٢ سنه، ومجموع ولاده ٥ ابناء داخل المستشفى، والولادات ماتكون الا بغرفهم المصنفه "بريميوم"، يجازوننا الادارة بسوء تصرف وعدم التجاوب بمسؤوليه… احنا حالياً ماخذين احد غرفهم ال"بريميوم" غرفه رقم ٦١٣، للاسف ريحة الغرفه خايسه كأننا قاعدين بحمام وانتوا بكرامه، وبدل ما الاداره تتصرف تصرف حسن، سمعوننا كلام يميل للاهانه، بأنه الغرفه المتوفره حالياً تعتبر "غاليه" ولا كأننا دافعين غالي لخدمات فندقيه… الخدمات الموجوده فعلاً فيرست كلاس لي الحين بالاخص من الستاف غير الاداريين، اما عن جوده الغرف والاداره يمكن اكل عليهم الدهر… بسبب الاهانات المتكرره من قبل الاداره، قررنا نقعد بنفس الغرفه ومانبي اي نوع من انواع التعويض، بالمقابل كل من اييننا راح يدري بأن جوده الغرف والاثاث والادارة اكل عليهم الدهر وصارت الامور متهالكه داخل المستشفى… من بعد مادفعنا للغرف الغاليه والخدمات والغرف الفندقيه، ادارة رويال حياة بدل ماتتصرف بشكل صحيح تميل الى التصرف المادي بدل ما تنظر لجوده الخدمات ورضا المريض وتحسين التجربه. مادري على شنو شايفين روحهم، واهما ناسين ان وجودهم بفلوسنا، هذي اسوء تجربه وبعد ماراح نرجع لهذا المستشفى المادي 👎🏼👎🏼👎🏼👎🏼

لم يتم ارسال نتائج المختبر لي و لم يتم اعطائي اي ورقه او فاتورة وتم ابلاغي انه سيتم التواصل معي ولم يتواصل معي احد، لا يوجد تطبيق للمستشفي للجوال ، تم اعطائي رقم اتصال داخلي خاطئ ابلغني انه لا يتكلم العربية، الكول سنتر سيئ و يقول لي راجعنا باچر الدوام انتهي ! هل هذا تعامل ؟! تدفع مبالغ طائلة عالفاضي !!

Very bad! Waited in very bad pain for 6 hours for treatment and insurance. Everything is a separate charge: room, IV, pharmacy so all had to wait for every insurance approval and took forever. Not a nice experience. They should react faster according to the situation.

PerAn excellent hospital in terms of cleanliness, sterilization, organization, and a very cooperative staff

I have been using maps for the last 8 years. The map has proved to be very useful for me. It has made my journey easier. The map showed me the way at every turn and saved me from wrong turns.

من افضل وارقى مستشفيات دولة الكويت 🇰🇼

I’m a patient of Royal Hayat hospital for two years and I am satisfied with the doctors, labs, parking, and other services. Also, I enjoy the cafe that is in the lobby. The hospital staff is really caring and demonstrates a great team work. I’m totally pleased to everyone in this hospital.

يستقبل المستشفى اكثر من الطاقه الاستيعابيه له من ما يجعلك غير مرتاح ويسبب قلق بسبب عدم توفر نفس الغرفه المطلوبه .. دائما وابدا تأكد من فاتورتك بشكل يومي .. حاول ان لا تدفع مباشرة قبل المناقشه .. لا تعول على كلام الأطباء او تشخيصهم للطفل .. هناك خيارات افضل واكثر خبره ..

خوش مستشفى.. الخدمة راقية جداً.. ودكتورة خالدة الله يعطيها العافية ما قصرت بالمتابعة من أول حمل زوجتي للولادة.. والستاف مشكورين ما قصروا تحديدا أستاذة زهرة وياسمين كلهم ذوق

اسوء تجربة ولاده تقوم بالحجز غرفةوتدفع مبلغ تتم عمل عملية والاخير لا يوجد غرف يضعونك في غرف الافاضه

Elements spa in royal hayat hospital I give 7 stars very nice atmosphere the best massage I had relaxing and the staff very nice and friendly.

I went through labor with Dr Eman AlSayegh. Some doctors are wonderful until the moment of delivery. Then they switch into efficiency, control and “get the job done” mode. I was treated as a body instead of a person Perhaps not out of malice… But out of habit, training, or a belief that their way is safer or faster. Maybe she meant well but what I experienced was still: • disrespect • lack of consent (the doctor mentioned “we might need to make a little cut” and then immediately used scissors) • betrayal (the staff gave me Pitocin although I told my doctor I am against it) The hospital takes more labour and delivery patients than they can handle. They up-charge patients and have no rooms or enough staff to cover basic patient consent and satisfaction.

Regarding insurance processing.. Ground floor staff leave earlier than expected ‼️11:50pm while second floor insurance ladies saved my time .. thank you Jennifer!

Very bad hospital. My daughter had emergency and I need to ask about the results but the pedia department refuse to answer calls, even hang up the phone deliberately after 1 hour of calling. I hope whoever is at the pedia reception gets fired.Disgusting behavior. Won't go back again.