Akash Patel
۷ ماه قبل
I recently inquired about spa therapy options and asked for the catalogue to check the available massages and their respective costs. I decided to go for a 120-minute Aromatherapy session, which was listed under the Classic Massages category. However, I was informed that this option is available only for VIP and VVIP room categories, and hence I couldn’t opt for it. When I asked if a 90-minute session was available, I was told yes — which left me confused, as the catalogue clearly mentioned the 120-minute session as an available option. I requested clarification but received no proper response, just silence. Overall, it was a pathetic and disappointing experience in terms of query handling and customer service.