Senco Gold & Diamonds - Phoenix Mall, Bangalore

I had a great experience with Snehal from Senco Phoenix, Bangalore. She was extremely helpful, patient, and supportive throughout the process. She guided me very well, answered all my questions clearly, and made the overall experience smooth and comfortable. Her professionalism and friendly approach are highly appreciated. Thank you, Snehal, for your excellent service!

Sudhir, Piyali, and all the other staff members are extremely nice, cheerful, and welcoming. They behave very kindly with both children and family members, which creates a warm and comfortable environment. I especially appreciate how well-dressed and professionally presented they are. Their positive attitude and appearance truly enhance the overall experience.

I’m finally writing this review after a year, and I can honestly say I’ve become a regular and loyal Senco Gold customer because of Biswajit. For the past year, I haven’t even thought about visiting any other jewellery brand. What truly stands out about him is how well he understands a customer’s taste. He takes the time to analyse what you like and shows pieces that match your style perfectly, without wasting time. The way he guides you through every purchase, helps customise designs, and patiently stays with you until you’re completely satisfied is truly impeccable. Even when I wanted to send a gift to my mom all the way to Kolkata, he made sure everything was perfectly taken care of and that she received it on time. He also always keeps customers informed about upcoming offers, which shows how much he genuinely cares about the people he serves. I always recommend this Senco branch because you can trust that you’ll walk out happy with your purchase. The entire team is wonderful, Piyali is such a sweet lady, and everyone there makes you feel so welcome. The store has such a warm, homely bong vibe. Big cheers to the whole team, and especially to Biswajit. Thank you for always making every visit so special. ✨

It is nice experience. I have visited senco multiple times. Today Madhu attended us, she is very professional and sweet. She knows how to make customer happy. Thanks for a fabulous welcome.

We visited Senco Gold & Diamonds to exchange an old chain we had purchased earlier, and the entire process was handled very smoothly by Sumesh. Priya was extremely helpful in assisting us with selecting a new chain that suited our preference perfectly. Since we visited during our anniversary, we also received a great discount on the making charges, which made the experience even better. Overall, it was a wonderful experience and we were very happy with the deal we got.

Complaint Against Senco Gold & Diamonds – Phoenix Mall, Indore (Madhya Pradesh) I am writing to complain about the highly disappointing and stressful experience I faced at Senco Gold & Diamonds, Phoenix Mall, Indore, due to misleading commitments, incorrect invoicing, and unprofessional conduct by store staff. In January 2026, I visited the store to purchase a specific gold design that was not available at that time. The sales executive Nitin, under the guidance of staff Shambu and Store Manager Kamlesh, assured me that the design would be arranged within 30 days. I was clearly and repeatedly assured that by paying an advance amount, the gold price would be frozen at the rate prevailing on the booking date. Trusting a reputed brand like Senco, I paid the advance amount. However, the store failed to provide a correct invoice for the product I had ordered. Instead of an invoice for bangles, I was issued an invoice for a ring. When I raised this concern, I was told it was a “system default” and was assured that the final product would be correct. Based on these assurances, I continued with the booking. After 30 days, when I returned to collect my order, I was shocked to be informed that the gold price had not been frozen and that I would need to pay the current market rate, resulting in an additional payment of ₹5,000–₹7,000 due to an increase in gold prices. This was completely against what was promised at the time of booking. Additionally, I was informed that my product was ready on 2 February 2026, a day when gold prices had gone down. Despite receiving confirmation that the product was ready, sales executive Nitin stated he was not available and that the product needed to be checked, delaying the delivery. Later, when the gold price increased again, I was asked to pay the higher rate. This clearly appears to be a deliberate and unfair practice. When I objected, sales executive Nitin asked whether I had any audio or video recording of the promise made earlier. It is unreasonable and unacceptable to expect customers to record conversations in a reputed jewellery showroom. I escalated the matter to Store Manager Kamlesh, who admitted that his staff had failed to explain the terms properly but stated that nothing could be done. Despite acknowledging the mistake, no resolution, compensation, or corrective action was offered. To make matters worse, I was again provided with incorrect calculation invoices. This experience reflects a serious lack of professionalism, transparency, and customer ethics. Customers are misled with verbal assurances about gold price freezing and later forced to pay additional amounts, causing financial loss and mental harassment. I strongly caution customers against purchasing from Senco Gold & Diamonds, Phoenix Mall, Indore, as misleading sales practices by staff members Nitin and Shambu, combined with ineffective management, can result in significant inconvenience and monetary loss. I request immediate intervention from senior management and appropriate action to resolve this issue.

Pranati was extremely helpful in assisting us in finding the right gold piece. She was very proactive, showed us multiple options, and clearly understood our requirements. We truly appreciated her support and service.

Bought for my baby boy twice previous and this month. Sales person Trilochan Haldar was very professional why doing his job. Fantastic store. Very satisfied.

I came here to buy ear ring for my Mom... The sales man Trilochan helped me alot to find the best piece... Thanks to him.. if you want to buy the best design with affordable price must visit this place .. SENCO

I had a great experience at the store. The executive named Priya was very supportive and patient throughout the process. There were payment issues also faced, but the team very calmly handled it. ThankYou!

Had been visiting this place since two years now. Had been there this weekend to buy a chain. The staff are very polite. Special mention of Mrinmoy who helped me in choosing as per my requirement. He heard me, understood the requirement and accordingly helped me with the options. The designs are beautiful but the range is not too much. They also have the option to order as per requirement.

We visited Phoenix mall store of Senco and it was indeed a good experience with the designs of the Noa as we were looking for. Specifically the services of Priya Das was exceptional.. She was very courteous and patient with our little tantrums but eventually with her support we could finalize the item we purchased and eventually at the end happy wife makes ur day...

It was a great experience in Phoenix mall store, the representative Pranathi was very polite and keeping patience to all the different design. We really loved the collection and staff behaviour… Really had a great experience

Dear Trilochan Bhaiya, I wanted to take a moment to share my appreciation for your support at SENCO Gold. Your professionalism and attention to detail stood out, and I truly value the way you handled my queries with patience and clarity. Your commitment to customer satisfaction reflects positively on the brand, and I look forward to future interactions. Keep up the great work.

I recently visited the Senco Jewellery store at Phoenix Marketcity for shopping and had a wonderful experience. Pranati assisted me during my visit and she did an amazing job. She was extremely polite, patient, and very helpful throughout the process. She explained the designs clearly and made sure I was comfortable while choosing the jewellery. I truly appreciate her support and would definitely recommend this store to others. Thank you, Pranati, for the excellent service.

Had a great experience at the Senco Gold store in Phoenix Mall. Priya from the staff was extremely courteous and patient throughout our visit. She took the time to show us a wide range of options without any pressure, explained the details clearly, and helped us compare designs and prices. Thanks to her guidance, we were able to make a well-informed and reasonable purchase decision. The overall service felt professional and customer-focused. Would definitely recommend this store if you’re looking for a smooth jewellery buying experience.

Visited Senco Gold today on our anniversary gift purchase . The Sales Executive Mr. Sachin attended us and showcased multiple jewellery options from which I selected one for my wife , the experience is very good. Sachin is very supportive and entire team is well coordinated .

Had an awesome experience in senco outlet. The salesperson biswajit is very helpful and easy going. Had a great experience

Senco has the best collection. Their customer service is really good, every staff is well behaved and cultured. Pranati helped in choosing best products and also helped in getting best available discounts. She also gave some gifts :)

We visited this showroom for a wedding jewelry shopping. The staffs are very polite, I forgot their names but we were attended by 2 lady staffs who understood what we wanted and were very eager to show whatever we wanted to see, no questions or judgement whatsoever. The staffs could speak Bangla, Hindi, and English and some local languages too. The billing counter guy was again polite and patient enough to let me buy gift cards on the spot and adjust it in the bill. I think politeness goes a long way, the staffs deserve a raise for handling customers in such a fantastic way. I have been to Senco before in Patna showroom and the experience at both the places were up to the mark.