Serena Hotel

A state of the art five star hotel located in a posh Red Zone area, standing out as one of the city’s mega structures. The hotel offers an aristocratic ambience, with grand lobbies and elegant restaurants that reflect luxury and class. Rooms are cozy, spacious, and well soundproofed, ensuring a comfortable and peaceful stay. Pricing is on the higher side compared to hotels of a similar class. Parking is ample with multiple entry gates, which is a plus; however, VIP movement and route restrictions can sometimes affect smooth entry and exit.

Serena Hotel truly defines luxury, comfort, and world-class hospitality. From the elegant ambiance to the exceptional service, everything is perfectly managed. The staff is professional, courteous, and always ready to assist with a smile. The rooms are beautifully maintained, and the overall environment reflects class and serenity. An outstanding experience every time highly recommended for both business and leisure stays. Dawat Restaurant offers an exceptional dining experience with authentic flavors and impeccable service. The food quality is outstanding, with rich taste, perfect presentation, and a wide variety of delicious options. The ambiance is warm and elegant, making it ideal for family dinners and formal gatherings. The staff is attentive and professional, ensuring a memorable experience. Truly one of the best dining spots in the city. Rakaposhi Restaurant is a fantastic place for food lovers who appreciate quality and taste. The menu offers a great selection of dishes, all prepared with fresh ingredients and excellent flavor. The service is quick and courteous, and the atmosphere is comfortable and welcoming.

Serena Hotel Islamabad is undoubtedly one of the most prestigious and well-known five-star hotels in the country. From the architecture and ambiance to the security and overall environment, everything reflects luxury and international standards. The staff is generally professional, the atmosphere is elegant, and the hotel maintains a strong reputation both locally and internationally. However, one consistent concern has been the food quality. On multiple occasions, after dining here, the standard of the meals did not meet expectations associated with a hotel of this caliber. While presentation is usually impressive, the taste, freshness, and overall quality sometimes fall short of true five-star international benchmarks. Unfortunately, this has led to discomfort and concerns after meals, which should never happen at a hotel of this level. Given its reputation and pricing, expectations are naturally high. Improving consistency in food quality, freshness, and kitchen standards would significantly enhance the overall guest experience. Overall, Serena Hotel Islamabad remains a top-tier property in terms of facilities and prestige, but there is definite room for improvement when it comes to culinary consistency and food standards.

Contemporary, elegant, and truly exquisite — the moment you step inside, the ambience feels grand and uplifting. It’s refreshing to see a property that still preserves such a classic, timeless charm. The beautifully crafted furniture with its royal upholstery, the high ceilings adorned with intricate woodwork, and the walls showcasing remarkable artwork all come together to create an atmosphere of refined luxury. The rooms are exceptional — spacious, tastefully decorated, and enhanced with rich wooden furnishings and well-balanced colors that make the space feel warm and inviting. Every corner reflects thoughtful design and meticulous attention to detail. The hotel’s facilities are equally impressive. The lush landscaping, serene garden pathways, and perfectly manicured lawns add a sense of tranquility to the overall experience. Whether you’re relaxing by the pool, enjoying the spa, or simply strolling through the greenery, the environment feels peaceful and beautifully maintained. While the food has room for improvement, it still remains enjoyable, and the dining atmosphere is pleasant. The service is commendable — the staff is responsive, courteous, and genuinely eager to assist, which greatly enhances the stay. Well done, Serena! Your commitment to maintaining such high standards of hospitality, design, and environment truly sets you apart. Keep it up!

An excellent hotel that truly exceeded my expectations. I really enjoyed my stay at the Islamabad Serena Hotel. The service is of the highest standard, with very professional and attentive staff. The food is exceptionally delicious and well presented. Everything was perfectly organized, creating a very comfortable and pleasant atmosphere. I highly recommend this hotel to everyone looking for quality, comfort, and outstanding service.

The buffet at Serena Hotel Islamabad is outstanding, offering a wide variety of delicious local and international dishes. The live food counters are a real highlight, serving fresh, flavorful food prepared right in front of guests. The ambience is elegant, peaceful, and truly luxurious. Most impressive is the hospitality, the staff is courteous, attentive, and highly professional, making guests feel genuinely welcomed. The chefs and live-counter staff deserve special appreciation for their skill and warm service. Overall, a refined and memorable dining experience that is highly recommended.

Had a wonderful stay at Ramada by Wyndham Murree. The hotel offers beautiful mountain views and a very peaceful environment. Rooms were clean and comfortable, and the staff was very professional and cooperative. Overall, it was a great experience and I would definitely recommend it to anyone visiting Murree.

My stay at this hotel was exceptional. From the warm welcome at the reception to the efficient housekeeping service, everything reflected professionalism and great hospitality. The room was comfortable and equipped with all necessary amenities, while the breakfast and dining options exceeded expectations. The property’s location is convenient, making it suitable for both leisure and business travelers. Overall, a wonderful experience and highly recommended.

I've heard so much about Sareena Hotel from friends and colleagues, and everything they said turned out to be true! From the moment I arrived, the staff was incredibly welcoming and professional. They made check-in smooth and were attentive throughout my stay. The room was exactly what I needed—comfortable, clean, and well-equipped. The location is perfect for both business and leisure, with easy access to key areas in Islamabad. I also appreciated the peaceful ambiance after a long day; it really felt like a retreat. What stood out most was the consistent quality of service. Every request was handled promptly and with a smile. I can confidently say Sareena Hotel lives up to its reputation and I’ll gladly return on my next visit to Islamabad

An absolute architectural masterpiece in the heart of Islamabad. From the moment you enter, the traditional woodwork and marble floors take your breath away. The staff provided world-class service, and the breakfast buffet at Zamana is easily the best in the city. It feels incredibly safe and peaceful, with beautiful gardens to walk through. Expensive, but worth every rupee for a special occasion

This was so far one of the best 5 star hotels I've been to! Pros: - One very nice addition that I've never seen offered in a hotel before is that they provided in the room a complimentary mobile phone with local and international calls and that could be used as a mobile hotspot. - The mini bar drinks and fruit basket were complimentary and refilled every day. - Airport Shuttle was complimentary and they also offered us a complimentary drive after our checkout to our next accomodation in Islamabad. - The TV quality was really good - The hotel was very nicely decorated. - Breakfast was amazing! Many Pakistani dishes were available in addition to the continental options. They also had a Halwa Puri station and a few healthy dishes with less salt and oil. - The pool looked great but I didn't get to use it. - The hotel is very safe and secure. - The staff were very friendly and helpful. Cons: - Not many food options are available nearby but the hotel itself has many restaurants onsite. - Mixed tea wasn't good - Wifi speed was quite slow and disconnected from time to time

I went for high tea at Serena Hotel Islamabad with my family. The menu was quite limited, but the taste of the food was very good. Unfortunately, the service was poor — plates kept running out, and staff took a long time to refill them. On two or three occasions, the waiters even said that large plates are not provided during high tea, which was quite surprising. However, the ambiance was undoubtedly outstanding and stood out as the best part of the experience.

Service was excellent. Housekeeping was friendly and kind. Rooms are getting bit old. Hot shower available. Too much big mirrors in bathroom everywhere made me uncomfortable. Bed was good but the mattress need change, atleast in the room I stayed. Overall good experience as previously.

Islamabad Serena Hotel is one of the finest luxury hotels in Pakistan. The ambiance is elegant and peaceful, with beautiful architecture and well-maintained surroundings. The rooms are spacious, clean, and very comfortable. Staff behavior is professional and welcoming, providing excellent service. Overall, it’s a perfect place for a relaxing and premium stay in Islamabad.

OMG, 1000/100! The rooms were absolutely amazing. The view was phenomenal. The room service was excellent. The staff was fabulous. The food was chef’s case. I can go on and on. I am really looking forward to staying at Serena again and again.

Firstly it’s a beautiful hotel with nice grounds and gorgeous outdoor heated pool and spa. Rooms are a little outdated but fine, but I’d have given 4.5-5 if few things below hadn’t let it down: The room is hot even though I’ve turned temp down to 16, as it’s centrally controlled. It’s 20 degrees and sunny out so the room is warm. After asking 3 times, maintenance came to my room but still not sorted. 4th time at reception and speak to someone who actually knows and advised part of the hotel (older part I assume) doesn’t have room controlled AC and it’s centrally controlled so the dial with temperature is completely useless and not sure why they went maintenance! They shouldn’t say rooms have AC when not all do unless they turn it on. So minus point for that and the faff of keep asking and having 2 nights not sleeping well as too hot. They’re going to move me to a newer room, which is annoying having to pack up! the room lighting is bad. It’s either really bright, or nothing. You can’t have just one bedside or other light on! Update - only certain rooms have this. The one I’ve been moved to, has different controls. First night i was woken up at 11pm from room service as I earlier had food and asked to put on my room as will be getting many times but at check in they didn’t take a card. Of course I’ll go tomorrow and do this but Why would they think calling this late is ok?! I had do not disturb electric sign on room. they don’t have many healthy options/much vegetables on room service, and every night steak has apparently run out! Been here 3 nights so far. They had no colour printing working which is hard to believe in such a big 5* hotel. Didn’t have much fruit at breakfast (5* hotels should have a good range of decent fruit, not cheap mix!) and if you go after 10, even though it runs until 10.30, many items are not there or replaced. If id have been in the room with working AC and decent light options, from the beginning, they’d have got a better review so suggest people request these rooms.

Islamabad Serena Hotel is truly one of the finest hotels in Pakistan. From the moment you enter, the ambiance, hospitality, and attention to detail make you feel special. The rooms are elegant and comfortable, the food is exceptional, and the staff is extremely professional and courteous. The overall experience reflects luxury, warmth, and world-class service. Highly recommended for stays, events, and dining in Islamabad.

The Best hotel lobby anywhere in Pakistan. The Christmas decoration were fabulous as was the local tabla and sitar player. The interior of the hotel is simply stunning. I did not find the Royal Club room that are marketed as ' refurbished' to be of any better value then the Executive room. The complementary massage was terrible. Excellent customer service though.

I had a stressful moment when I lost my phone, but the staff were absolutely amazing. They were calm, attentive, and genuinely went out of their way to help me look for it. Thanks to their patience and support, my phone was found, and what could have been a bad experience turned into a really positive one. I’m very grateful for their help and excellent customer service. A big thank you to ubaidah hashim from Ubaid hameed serena store and Umar the hotel staff. The hotel is great too. Huge. Clean.

“Serena Hotel is truly a luxury experience. The ambience is elegant, rooms are extremely clean, and the staff is very professional and cooperative. The food quality is excellent, especially the breakfast buffet. Security and overall environment are top class. Highly recommended for families, business travelers, and foreigners visiting Pakistan.”