Sharjah Municipality Tenancy Contract Department

Before visiting, I went through the reviews and expected that some improvements might have been made. Unfortunately, there has been no improvement at all. Strongly not recommended. I took a token at 10:21 AM and waited for more than 45 minutes, during which only three tokens were processed. Although there are 30 counters, only three were open, while more than 30 people were waiting. The service is extremely disappointing, and there is no clear information on waiting time. Even after such a long wait, there were still 16 people ahead of me. Overall, a very poor experience

The worst experience ever , went multiple times and the staff at recieption finding ways to send you back. Once you get the token it takes an iternity for your turn to come. Better someone told me to go another tasheel nearby just 3 mins drive and 8 mins walk away opposite to mosque and Pakistan Islamia School . There staff was nice and my work fone in just 10 minutes

Worst experience ever, so unhelpful and people working there are impolite specially during ramadan, as if they are the only ones fasting, when i went there today to finish some financial transactions the employees were literally shouting on me and other people. also their work finishes at 2.00 pm yet they are asking people to leave at 12.00 pm, they basically don’t want to work. please fix and hire proper people for the job, such a disappointment honestly.

Frustrating Experience at Sharjah Municipality for Tenancy Renewal My recent visit to Sharjah Municipality for a tenancy contract renewal was incredibly frustrating and a complete waste of my time. Having been told to return after five days on a previous visit, I arrived today at 7:40 AM, hoping for a smooth process, but was met with disorganization and inefficiency. After being directed by the receptionist to take a token, which ultimately didn't work, I was then sent to the Dispute section where I was told to get a typing token. I got my token, 4508, at 7:55 AM. To my dismay, only one person was working at the typing counter, while the other staff members seemed to be leisurely eating, drinking, doing makeup, and chatting. This lack of dedication from multiple employees was truly astonishing and unprofessional. When my turn finally approached, the lady at the typing counter called tokens up to 4507 and then inexplicably skipped directly to 4510, completely bypassing my token. When I pointed this out, she simply told me to wait and proceeded to call the next customer, ignoring my rightful turn. This level of disregard for customers' time and the complete lack of organization is unacceptable. The entire experience was a testament to poor customer service and operational inefficiencies at Sharjah Municipality. I left feeling utterly exasperated and with my tenancy renewal still unresolved.

To The Management Al Suraa wa Al Diqah Business Service LLC SP Building No. 5 Subject: Formal Complaint Regarding Poor Service and Disrespectful Staff Behavior Dear Sir/Madam, I am writing to express my deep dissatisfaction with the service I experienced today at Al Suraa wa Al Diqah Business Service LLC SP, Building 5. The experience was extremely disappointing, and I believe it requires urgent attention from management. I arrived at 5:16 PM, and there were only two customers waiting, while two counters (Counter 3 and Counter 4) were operating. Despite this, the service was shockingly slow. Only one customer was served in 45 minutes, which clearly indicates poor management and lack of professionalism. The most serious concern was the behavior of the staff member at Counter 4, a lady who was serving customers without following the token system. This created confusion, unfairness, and frustration among the waiting customers. Her manner was disrespectful and unprofessional, which is unacceptable for a service center dealing with customers on a daily basis. Because of this experience, I felt that coming to this center was a complete waste of time. I even advised other customers not to depend on this branch due to the poor service and disrespectful behavior. For your reference, I will attach my token to verify the time and details of my visit. I kindly request the management to take immediate action to ensure: Proper implementation of the token system Professional behavior and respect from staff Faster and more organized customer service Regular monitoring of staff at Counter 4 This issue reflects directly on your company’s reputation, and I hope it will be addressed promptly and seriously. Thank you for your attention.

I have been residing in UAE for 35 years and I am always disappointed with my tenancy contract renewal. I am always charged with some other fee in the name of mandatory requirement for renewal. The same happened this Feb as well when I visited the property office for the first renewal of my single BHK flat in Sharjah. As per the government law the rent remains unchanged for three consecutive years, owing to which I believed the rent will remain same as per the contract. The manager tried to convince me to pay a higher rent however I objected taking refuge under the government policy of rent remaining unchanged for three years. So I was imposed with a commission fee of 3000 saying it's mandatory for contract renewal and I was forced to pay 20000+3000(commission fee). Additionally I was also told the property holder can charge as much commission fee, admin fee, maintenance fee, renewal fee etc as per their will and can be increased in the coming years. This is indirectly increasing the rent but the contract is renewed with the same amount without mentioning of the increase in the name of such fees . This is no where abiding with the government policy and i am urging the authorities to take strict measures to curb such practices as it impacts the faith one hold is government.

Kudos to Sharjah Municipality, especially to the Rental Dispute Section (Ladies) in Building No. 05. Visited on 16th September, interacted with ladies @ counter no. 13, 15 & 10, all were so helpful and cooperative. Submitted rental dispute on rent hike during 3rd year renewal and the favorable verdict came on 29th September; hardly 9 days after filing the case. Visited on 30th September to collect the judgement from dispute section (Building No.5), counter no. 14. The lady was so courteous and professional, and the matter was settled in less than 2 minutes. Further she explained what the next steps are and where to go even without asking. Visited Building No. 01 and renewed tenancy. Only slight delay is at CBD bank counter for payment, as their system was down till 8.20 am. Customers rate the services poor could be due to lack of proper documentation or not following the required procedures. Faced no hurdles right from Reception (token) till completion of the service.

Request to the management: please come up with a help desk so that people can discuss their query and go to the right department. I spent almost 3 hours, advised to go to 3 different department and finally i was asked to go to the department which I approached first. Just a run around for no reason.

I visited the Sharjah Tenancy Department today for my tenancy contract assessment and had a wonderful experience. The entire process was smooth, efficient, and very well organized. I would like to especially highlight Mr. Khaled for his exceptional support and professionalism. He guided me through every step and made the whole procedure quick and hassle-free. Truly appreciate his dedication and excellent customer service. Counter 7:😇 Note: They accept both Card and Cash.

Apart from the fact that "Building No 1" could be any of the 5 buildings here all went well. Counter no 13 "bld 5", staff was very helpful and patient for the limited knowledge I had on the matter. Asked only pertinent questions and gave relevant info, no back and forths. That is what you would want. Excellent.

Had been to this office for rental agreement renewal, visited around 1:15 pm on Tuesday. The entire process was pity much fast . Got the token and in 5 mins got my number , payment to cash counter and scanning and final seal all was done in 10 -15 mins. Had a pleasant experience. Its a Taws-eel center Note : please make sure the aggrement is in arabic , luckily i had both the versions with me so did not have any trouble.

Visited Injazat office but found too crowds at morning time and tenancy cancelation took more than an hour. Cancelation of tenencfee was 250 dhs around and they also charge 70 dhsfor SEWA disconnection. There is too many counters 35 maybe, but the transactions are taking too much time at the counter with every users. They are not accepting credit cards payments but only cash. They also need a old Emirates ID to process. Car parking is paid but a lot of spaces are available in the parking lot. Main reception is too Experts and professionals and they are dealing with the customers very well and polite.

Now that was fast and very helpful. I couldn't get there names unfortunately the person in counter 7 and the person sitting behind was so helpful and they made sure the work was done. Great service and I'm so amazed how humble they were to treat me. Thank you guys.

Very fast and supportive. Passport, VISA and emirates id copes required of self and wife. 4% of rent and 180 more is required for charge. I reached at 9:05 am and within 15 minutes renewal finished. Location: Beside Sharjah stadium.

This department of Sharjah Municipality is charging tenancy fees in 1,000s of Dirhams but not accepting card payments. 4% tenancy fee + AED 175 typing and filing charging would be more than AED 800+ even if you're staying in the smallest flat. On contrary, Sharjah National Park which is also operated by Sharjah Municipality is accepting AED 2 entry ticket by card only - no cash payments accepted over there. Why so much disparity in the process? The tenancy office remains crowded despite having 35 counters and the service is really slow. I collected the token at 9:05am which was showing 9 customers before me but my number came after 40 min. Moreover, it's not a single-window system which means you've to go to the counter first, then to cashier (to make cash payment), then back to counter to complete your work done. Each counter has their own card swipe machine but it's not being used, not sure why. The cashier said the newly designed Emirates ID isn't working for them and demanding old Emirates ID which I don't have it as I got the new one last year and discarded the old card that time. They should be upgrading their system if their machines are not reading new Emirates IDs since I assume a lot of people now have the new Emirates ID card only. NOTE: Remember to carry your old tenancy contract (original) as well as Passport, Visa and Emirates ID copies of yourself and spouse for attestation. Without this, your work won't be done.

للاسف خدمة سيئة وما في احترام ولا رسميه بالتعامل وتعامل سي وخصوصا البنت اللي تستقبل طباعه الاوراق صارت تبهدل بالعامل اللي بعملها شاي وقهوه وتحكيله روح اتروش ريحتك طالعه وما تقرب صوبي باحتقار وكل هالحكي قدام العملاء للاسف خدمة لا تليق ولا تمثل الشارقة

I came for Attestation for renewal of family tenancy They charged me 4% of annual rent plus 177 dhs service fees Documents required for tenancy Attestation Original Old and new tenancy contract and original emirates ID of Tennat along with emirates ID copy of husband and wife The most important they accept only cash Overall experience is good Timings and working days on google is not updated

Prepare all documents on arab language. They not accept english language NOC

Wish I can give it a 0 rating, 1 is too much for it. This place is ab absolute disaster, spent literally 2 hours to get 1 paper printed..1 counter at a time is open, you don't see numbers change they're just frozen, you see people getting their stuff done without numbers, I complained to manager 2 times nothing was done, the others who were also waiting over an hour also complained, nothing was done. This is the most inefficient, incompetent and time wasting services facility I'm yet to encounter.. Stay away if you can!!

Hey everyone, I need some help! My first+second-years contract has ended, and I'm renewing for the 3rd year, but my landlord is increasing the rent. I heard that in Sharjah, landlords can't increase rent for the first 3 years of the lease. Is that true? Can anyone share the rent increase rules in Sharjah? Specifically, what's the allowed percentage or guidelines for rent hikes after the initial 3-year period? Any help would be greatly appreciated!