Shuaa Al Madina Supermarket

لاباس به

Shuaa al Madina is the oldest supermarket in the area of Mahatta, Qassimia. It has been more than 10 year of this supermarket and it is still one of the top supermarket in the locality. All grocery items are available here at a reasonable price. Such a supermarket is no less that a bleassing to local people

Terrible experience with this supermarket! They consistently mess up orders, sending items we didn't ask for and neglecting our clear requirements. When questioned, they dismissively claim they're the only option in the area. The quality of their fresh produce is appalling, yet they charge premium prices. The fish they sell is often smelly and far from fresh. Hygiene standards for meat are nonexistent, with chicken, mutton, and beef all cut on the same dirty surface. The staff's attitude is disgraceful, treating customers with disrespect. Delivery is always late, adding to the frustration. Management needs to address these issues urgently for any hope of improvement. 0 Stars

Staff’s behaviour is very bad, specifically butchering staff and vegetable vegetables weight Stickerin staff

If you place an order for delivery , it will Come after hours , when you call for a follow up they will again tell you to wait .. very bad attitude and customer service .. Pricing for certain products is very high , I don’t recommend to anyone

My recent experiences at this supermarket have been nothing short of frustrating. Despite placing clear orders over the phone, they consistently get it wrong, adding unnecessary items or missing out on essential ones. When confronted about these errors, their response is dismissive, as if being the only supermarket in the area justifies their lack of attention to customer satisfaction. The quality of fresh produce is subpar, with vegetables and fruits often lacking freshness and being priced higher than competitors. The fish selection is particularly disappointing, with "fresh" fish often emitting a foul odor indicative of days-old stock. Hygiene standards are alarmingly low, especially when it comes to meat. Chicken, mutton, and beef are all handled and cut on the same unclean cutting pad, raising serious concerns about food safety. To top it off, the staff's demeanor is consistently rude and unwelcoming, creating a hostile environment for customers. It's high time the management took serious steps to address these issues if they intend to retain any semblance of customer loyalty and improve their business reputation. ZERO STARS

They don’t know how to take orders even if you list them down in WhatsApp. Or explain on the call. Sounds like they’re lazy to do deliveries

Delivery takes over an hour. They would just say it's coming but its not. Terrible service... After 2 hours of waiting. They asked me if the order was delivered? Imagine, they don't know what happened to my order 🤧

This is for the owners if they even read this. The supermarket is very good and almost all my orders are precice. But seriously today they made a big bulnder. If i need king fish i normally order it in advance at 7pm and then take delivery at 10pm when i return from work. Considering that it will finish i did the same and i always ask them for a big king fish. And today 22 jan 2024 i ordered on whatsapp at 7pm to keep big king fish slices for me and i will take them at 10pm. But to my surprise they sent me mini fish slices. And then the attitude of the person who is handeling their whatsapp at 10pm was wierd. I really dont know whats going on but i would like to say that one person destroys the business. Im a regular customer and iv left ordering from grossary only because madina is giving speacial offers and all. But seriously todays order attendent on whatsapp made me feel to go back to grossary again. They charge more but atleast reapect your order. And madina person is saying to me that it was other persom who took ur order at 7pm. Well habibi thats mot my mistake why shoyld i eat something which was wrongly presented to me???? And totally ignored my order? Is this my mistake? If u dont have big kingfish then dont put up adds and dont atke the order from the start. And due to the attitude i retured that whole order along with additional items that i ordered. The first reaponder at 7pm was very good but the one at 10pm has some attitude issues. If the owners are reading this please i need strict actions against such non professional people. Please train them to serve customers better. If you want the whatsapp chat history i will be glad to provide it to you at any givem time. This is really absurd. I love madina but tonight it was a toral disaster.

I like this neigbourhood supermarket. Its neat and there are thankfully no foul odours (fish, meat, etc) which are sometimes present in smaller markets. Staff is courteous which is another plus point. They have the best fresh chicken in the neighbourhood. We only buy from here. Prices are great and lots of variety. U can find almost all daily need items.

For immediate purchase of groceries this shop is good and there is no offers at any time and some times vegetables will not be fresh and out of stock. Space wise it is congested and meat and fish products doesn't look it has the quality. And this ia from point of view.

The recent expansion of the shop was great, it is much easier to find items now. All items have good prices and there are discounts too, every Thursday, Friday and Saturday. I recommend Shuaa Al Madina if you want good items at affordable prices. 5/5

Worst delivery service. Once you order you will get the item after 1 hr even for 20 m delivery distance. Then you have to follow up 2 to 3 times terribly delivery service.

Great place to shop

Never answer phone calls and deliver products on time . Donot depend for home delivery . Very slow service and bad phone ethics. Poor Home Delivery Service .

Wait 2 hours and order is sti incorrect- Dubailand branch is very bad..this happened 10 times already and was taking more money..charging twice for the same item

Always love this market. great discounts. specially chicken offers and chicken serving is so nice.

There is a great improvement in their service and the quality of product what they sell. Thanks to the right management.

Staff service very nice they helps you to find your items as quick as possible

This is one of the best supermarket around the area for all your needs including fresh fruits ,veggies , meat and fish