Sir Charles Gairdner Hospital

I had a big lipoma (non cancerous tumor) on my right thigh. I ended up having one major surgery and 3 minor ones due to an infection. During the process I especially would like to thank orthopaedic Dr. James, who has American or Canadian accent and working at E block. ( Sorry i don't know his full name) Dr. James showed caring, dedication and competence. He is not just only an amazing doctor but also an amazing person. I would like to thank Dr. Ghosh as well.

Took 4 days to get an ultrasound. After examination was told my gallbladder was shrivelled up and had gallstones and the gallbladder would need to be removed. Unfortunately the entire hospital didn't have a surgeon capable of a performing a gallbladder removal so the sent me home with pain relief. I had a relapse 24 hours later no pain relief was able to deal with the pain. I checked into Hollywood hospital and within 24 hours they identified the problem and have given me a plan for gallbladder removal surgery. All at a cost of about 12k to me. Charlie Gardeners you are an absolute disgrace what a joke. The only reason you got 1 star is because the nurses were fantastic. I hope I never need this hospital again. Sincerely, Tudor Graham.

The care and treatment at SCGH has been fantastic from pre-admission to discharge. Great communication and explanation of my procedure throughout. I couldn’t fault them. Thank you so so much for looking after me so well. You are all amazing

I cannot fault the care that I got from the team in Interventional Radiology today when I had my liver biopsy. Every nurse was incredible (special shout outs to Stephanie, Estelle, Pabina, and Karen (it might not have been Karen, I was pretty tired at this point, but she had a bunch of tattoos including a Phoenix and she was rad). As well as the doctor who did the biopsy itself. He was patient and explained everything clearly, which is super helpful when it's your first biopsy (and hopefully last but who knows). From start to finish, everyone took really good care of me throughout what amounted to a nearly 8 hour stay with the rest required after the biopsy. Everyone was attentive and did thorough handovers to each other, any question I had was explained, and people were kind and patient. Even the person at admin who helped me initially was fantastic. I had some weird difficulties given my heart can be a bit silly sometimes, and my pulse, and well, my ability to make saliva, which is useful for eating / talking (shout-out to Estelle who got me the mouth swab while I was fasting from water), and I was never made to feel like that was inconvenient even though it clearly required a bit more time/energy from folks. I left feeling like I know what to do if something goes wrong, how to take care of myself, and also just feeling like what could have been a terrible day was made much brighter with the chances for smiles, conversation, and feeling like I was in great hands. And I was. Not only that, but because I was in an area around other patients, I also got to hear this friendliness and patience extended to everyone, no matter where they were at mentally or emotionally. Thanks folks, you all do so much incredible justice to our public healthcare system.

I had a need to do an IMC while visiting SCGH this afternoon, so I went to the Unisex Toilets on Wattling Street nearest A Block. After using the toilet, while washing and drying my hands, two men proceeded to unlock the door and one of the them proceeded to walk in the door. I had shut the door and locked it and the RED LIGHT appeared to declare that the door was locked PRIOR to using the facility. "How did that happen?" I asked, and told the men that I had pressed the button for the door to be LOCKED. They said that the button to shut and lock the doir needs to be pressed TWICE. Pressing the button twice to shut and lock the door is NOT WRITTEN on the instruction plaque. The lettering on instruction plaques is also worn on the two plaques, one immediately outside and the other inside this Unisex Disabled Toilet. I have NEVER BEFORE come across other Disable Toilets in shopping centres, art galleries and cinema complexes which require the buttom to be pressed twice in order for the door to be locked and feel safe while sitting on the toilet and minding your own business. THE PLAQUES TO THESE TOILETS NEED TO BE PROPERLY WRITTEN AND IN GOOD STATE OF REPAIR. THIS IS NOT A THIRD WORLD COUNTRY. ❌️❌️❌️❌️As I sat opposite this toilet and obsered the panel with lights to show whether toilet is EMPTY or OCCUPIED I noticed that the light are FLASHING green and red ALTERNATELY while another person was in there. And while it was vacated. I rang the Cleaning Services number to tell their message bank about the problem. I shall also visit hospital reception as this is another departments job to rectify.

Nurses and doctors are excellent and caring but if you're a husband 100klms away who talked to his wife on her mobile then she groaned and dropped her phone you are now panicking so you phone the hospital and get transferred to the ward and the phone rings for 10 minutes with no one picking up. I'm sure they were all very busy but someone needs to be available to put close kins minds at rest. This is the 2nd time in 3 days this has happened.

Parking is almost non existent, especially as they are redoing the ambulance parking area and so the ambulances have taken all the half hour parking. Had to take my Mum for an Appt at the Dermatology Dept in E Block and had to wait an hour and a half just for her to get in to see the doctor. Also, the windows in the waiting room are filthy and covered with cobwebs. Gross!!

I was admitted to the hospital on the 5th November in the short stay plastics section for an operation on my broken jaw. I cannot speak highly enough for the care and kindness everyone showed me, right from admission to discharge. A special thankyou to Cleo ( student nurse) and Sam who are amazing at their job. All the staff that I came across were polite and respectful with each other as well as treating the patients the same way. These wonderful people made, which was a very stressful and scary time for me, much easier to bare. Thankyou to all of you.

I went to the ED because I had a nasal fracture and needed urgent assessment. I wanted to make sure I could still get it properly reduced, which is time sensitive, so seeing a GP first wasn’t sufficient. I arrived at 6:30 PM and wasn’t seen until 3:15 AM, after almost 9 hours of waiting. When I was finally examined, the doctor just wiggled my nose, did no imaging, and told me I might not hear back for one to two weeks from ENT suggesting I see my GP for follow-up. This felt like a complete waste of time, especially for an injury where timing matters. The service was frustrating and extremely disappointing. Patients shouldn’t have to wait this long for something that could affect their long-term outcome.

My husband Brian was a patient in HDU and then in a room on G52 and the care he received was outstanding, the compassion to the family was so lovely. He has been transferred to the stroke rehab ward at Joondalup Health Campus which is closer to home but I was sorry to leave the nurses on G52

Absolutely fabulous service at the ED from staff, even before I entered. A lovely young doctor leaving after her shift found me hobbling along the path to ER. She ran back in & returned with a wheelchair, & took me through to triage. The staff were kind, compasionate, empathic and polite despite a full waiting room, lots going on & it being late in the day. The gentleman that treated me was extremely efficient and respectful and took the time to show me my x-ray and explain it. Even while I was waiting for paperwork, other staff checked in on me. My whole ordeal from arriving with a broken ankle to being discharged took 2 hours. I was extremely grateful to all the staff for their skills, knowledge, and compassion.

I received the best treatment and care at SCGH after having 2 operations in 2025. All the medical staff where so friendly and caring towards me which put me at ease. I received the most professional treatment and my stay in hospital was comfortable. Thank you SCGH!

It's a hospital, so the staff are doing their best, but the level of general care is below par. Bad communication, no continuity of care so staff have minimal knowledge of patients needs. 8 hours in ED and 6 hours to wait for discharge paperwork is frustrating. Discharge taxi sent to Midland for pick up not SCGH! Staff overheard prioritising most likely to recover 'after' leaving hospital so they can vacate beds, not based on immediate medical needs is poor standards. Scripts sent to wrong pharmacy, notes sent to wrong doctor. Stay healthy people and hope you never have to go here, or get private health! The public system is at critically overloaded capacity!

Wonderful place! I am so grateful for all the care I received from nurses and doctors. Thank you for making me feel comfortable and well-informed during my stay here. High standards performed over here!

I attended Sir Charles Gardner Hospital Respiratory Outpatient Clinic a few weeks ago. The Specialist I saw unfortunately I don't remember his name was so nice, kind, patient, helpful & knowledgeable. The reception staff were all so nice & friendly.

Taken from ED and placed in a dark opthamology room for over an hour with no staff attendance. They brought another patient in who arrived over and hour before me. I spoke to a nurse who told me that I needed to wait to see a nurse like the other patient had done. Through a phone conversation between the staff member and a nurse named Jamie, someone had just left my file open, exposing my personal information to any passerby and halting my urgent medical attention. I hadn’t eaten in over 7 hours and have severe emotional regulation issues. I had no choice except to leave or lose my temper and be forced to leave by security as I am a 6’6” man and nobody tolerates that. If I lose eyesight I will be holding this hospital responsible.

I had radio therapy last week, this included staying in a room for 2 days whilst I took a radio active iodine tablet. I was a little sceptical about this room being 4 walls with no contact with people. Well I was amazed actually, it wasn’t what I expected, it was great. I had a great view out the window, shower toilet, 8 movie channels on the tv. Hot water for my coffee 3 square meals couldn’t be more comfortable. Big thanks to Jonathon from the nuclear team who explained everything clearly.

I must compliment the amazing customer service I received from Christine (lovely Asian lady) in Sir Charles Gardiner Hospital Emergency Department. She was so caring and attentive. I truly appreciated her assistance.

I had a very disappointing and distressing experience at the Emergency Department. I called an ambulance for my wife because she was experiencing severe dizziness, extremely low blood pressure, and heavy bleeding. The ambulance arrived and took her to the hospital, and we explained her condition clearly on the way in. After doing some blood tests, she was left in a wheelchair in the waiting area with no monitoring, no updates, and no medical support for hours. When she asked the staff for information, she was told she could either wait for an unknown number of hours or leave and see a GP on her own. When she decided to leave because she felt unsafe and ignored, a nurse removed the cannula roughly, which caused her even more pain while she was already unwell. This was an unacceptable level of care for someone brought in by ambulance with low blood pressure and active bleeding. We expected proper medical attention, communication, and basic respect, none of which were provided. I hope the hospital reviews this situation seriously and improves the way patients are treated, especially those in vulnerable conditions.

Extremely disappointed in the medical care I did not receive at the most stressful and painful time of my life at this hospital!! After waiting five hours, I was finally seen for barely 10 minutes by a young lady who called herself a doctor, she told me the excruciating pain I was experiencing was “all in my head” and suggested I seek a pain management specialist through my GP. I was then rushed out the door crying in pain wondering where do I go from here. If a patient is clearly in severe pain, please take the time to investigate the cause — don’t just send them home! Do your homework!!! Thank goodness I later went to Royal Perth Hospital, where they discovered a large ulcer on my bowel that required urgent attention. The care and professionalism I received at Royal Perth was outstanding!