Balaji Balakrishnan
۵ سال قبل
One of the worst Hotel In Bangalore under OYO on 11th Feb 2021. When we arrived after 9 hours of Journey with elder parents and 2 year old Kid, manager denied our check in stating i need to pay. I said i paid through OYO and showed the reference number. Due to some fault in his network, he did not get the booking and after 1 hour i spoke to OYO and sorted out to ensure i dont end up in paying two times. Hotel manager was literally arrogant and he said i booked the Rs. 4K room for Rs.3k through OYO. He told OYO is a cheater and i should never book through OYO or Booking.com and i should book only by calling the hotel directly. He said there are lot of criminal cases against OYO and booking.com and i should never trust them. It's shame to see he was creating bad image for OYO and booking.com. Also the way in which he spoke to ladies was not good and he was saying very bad languages against them. Also he gave 2 rooms and both the rooms were used by the people working in the hotel (Ground floor, behind the service desk) and one room did not have wash room inside which is pathetic. I could see lot of cigarattes, liquor bottles in both the rooms and the window was opened no option to close it. Both the bed had bad stains and he said this is how i get rooms if i book through OYO or booking.com. I was about to travel next day early morning and i couldn't do anything. I was awake all day and left early. Most pathetic thing happened that day was he was showing 2 rooms and told he cannot give that since i paid through OYO/booking.com. Manager attitude is really bad and he dont know how to respect customers , especially ladies and elderly people. Bloody worst experience. Please don't stay ever in this hotel with ladies/families/elderley people. Very bad experience and not even 1 star. OYO please take action if possible, i can share all the details if required. Just remember how ladies will sleep in that hotel if the windows cannot be locked and with liquor bottles in bathroom and other bad things.