SpiceJet

Dear SpiceJet Customer Service Team, I am writing to report an unpleasant experience I had with your front desk staff. The representatives — Ms. Zara and Mr. Kheyam — demonstrated poor handling and a lack of understanding during my check-in process. Because of their actions, my flight was almost canceled over something as minor as a small mosquito bite under my eye. Their communication was unclear, lacked empathy, and caused unnecessary stress. They wasted a considerable amount of my time until I insisted on speaking with a supervisor. When I was finally directed to the second floor, the supervisor reviewed my situation and confirmed that everything was fine — I was then allowed to proceed. This clearly shows that the issue was mishandled from the start. Additionally, I found SpiceJet’s baggage policy enforcement to be unreasonable. Being charged extra for even half a kilogram over the weight limit feels excessive and unfair. I respectfully request that SpiceJet review this incident and provide appropriate training to the staff involved to improve professionalism, empathy, and communication with passengers. Customers should feel supported — not penalized — over small, understandable matters. Thank you for your attention to this issue. I look forward to your response and to seeing positive changes in customer service standards.

Worst Airline Experience – Denied Boarding & No Refund Support PNRA8F89V DXB TO BOM I had a very distressing and disappointing experience with SpiceJet at Dubai Airport. Despite reaching the airport on time and completing all formalities, my family and I were denied boarding due to a minor name error. There was no willingness from the airline staff to help, guide, or find a reasonable solution at the counter. What made the situation worse was the complete lack of empathy and professionalism shown by the staff. We were left stranded at the airport with family, facing stress, embarrassment, and financial loss. After the incident, I repeatedly contacted SpiceJet customer support for a refund and clarification. Unfortunately, there has been no proper response, no accountability, and no resolution even after multiple follow-ups. Holding customers’ hard-earned money without support or communication is highly unethical. This experience clearly shows poor customer service, weak management, and no concern for passenger inconvenience. I would strongly advise travelers to think twice before booking SpiceJet, especially for international travel, as there is no assurance of support when issues arise. Very disappointed and frustrated. This airline seriously needs to improve its customer handling and ethics.

If I could give u a zero star I would,my first time travelling with the airline and the flight was changed 5 times in less than 8hours,my flight went departing from 21st am to pm then next day am to pm, then 23rd am to pm with zero compensation, and when I decided to cancel the flight the only compensate 50% of the ticket price! Such behaviour should be punished by uae government and should call for full compensation since they happily change the flights but not cover your staying cost!

Spicjet flight No SG55 Date 10Nov Morning 8:50 and but that delay came by 10 that is No problem the problem is spicjet luggage counter staff from (Amritsar) I have extra 5kg weight they ask me Mam you have extra weight you have to throw or you have to pay I said I will pay I pay 6500 Rupees for that weight I leave from there with bill and then I reach from there CFS they asked me what you have in this I said I have Desi ghee my mom Did pack for me that is expensive 3000rupees they told no problem you can go to luggage counter you can do this luggage I again went back to luggage counter and I told them same staff CFS told me you do luggage this Desi ghee they told me Mam why you didn't tell before you have to throw this they are shouting on me why you didn't tell before I said your staff not asked me about this just they told me you have extra weight and I did pay they said you are lying our staff will not do this Mistake after lots of conversations I am tired 😫 and I pay for my items and I did throw and they didn't give back my Payment money also I will never suggest to go Amritsar Airport I have Very bad experience about Amritsar Airport every time they are doing bad behaviour They catch My passport and Emirates id after that they asked me You are going for Rounding they are doing like uneducated person they don't know anything Never I will suggest I am very disappointed with them..thank you please everyone read my review it will help you in the future 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏For all

My SG54 flight scheduled for 3 AM today has been delayed to 11 AM tomorrow morning.I have an important meeting tomorrow morning that I will now miss entirely because of this. What’s worse is that this is the third time in just the last 2 months that SpiceJet has delayed my flight like this. There is zero communication, no accountability, and absolutely no regard for passengers' time or commitments. SpiceJet clearly doesn’t care about its customers. If your time and plans matter to you, do yourself a favor and NEVER book with SpiceJet. Completely unreliable.

I am writing to lodge a formal complaint regarding the unacceptable experience I faced on 30th November 2025, on Flight SG011 (Delhi to Dubai). The sequence of events reflects severe operational negligence and a complete failure in customer handling. To begin with, I was unexpectedly instructed to pay INR 9,999 as an Unaccompanied Minor (UM) charge at the airport. This demand was made without any prior communication, despite the fact that I have previously flown as a minor with other airlines without such sudden charges being imposed. The manner in which this fee was forced upon me was highly unprofessional and caused unnecessary stress and inconvenience. Additionally the staff were keep on making me go around circles from going to the check in desk to the customer service department which created a tense environment for me as the check in desk was closing any minute. More importantly, upon arriving in Dubai, I was informed that my checked baggage was not scanned at Delhi, meaning it was never loaded on the aircraft.This is a clear instance of mishandling and procedural failure by your staff. It has left me without essential belongings such as my important medications in another country, resulting in significant disruption, inconvenience, and additional expenses for me. In view of the circumstances, I am formally demanding the following: Immediate tracing, priority handling, and dispatch of my baggage on the next available flight to Dubai. Clear, written clarification as to how my baggage was neither scanned nor loaded despite completing all check-in procedures correctly. Compensation for: The unjustified and last-minute UM charge, The mishandling of my baggage, The considerable inconvenience and additional expenses caused due to your operational failure. I expect a prompt, specific, and solution-oriented response. If this issue is not addressed with urgency and seriousness, I will escalate the matter to the appropriate aviation authorities and consumer-rights bodies. I trust that SpiceJet will take responsibility and resolve this matter without further delay.

Never ever book Row no 1 for SpiceMax. Horrible experience, not enough leg room on row 1 and seats are cramped. Your normal seats are better than row 1. Be careful before choosing row 1.

I had a horrible experience flying with SpiceJet. My afternoon flight was delayed and eventually flew only at 7 PM, completely ruining my day. Even worse, my return flight, which was scheduled for 11 PM, was silently pushed to 5:30 AM — with no notice or communication whatsoever. I was left waiting for hours without any proper updates or support from the airline. It was exhausting and completely disrupted my schedule. I lost sleep for two nights and had to attend an important meeting tired and sleep-deprived, just trying to hold it together. SpiceJet showed zero empathy for passengers. They seem to treat delays like it’s just another day at work, without caring how it affects real people with real commitments. Would not recommend. Choose an airline that respects your time and communicates responsibly.

Very professional staff . Return was not pleasant as more than 4 hours delay from delhi Seats should be more comfortable Otherwise good cabin staff

Very bad experience. I never fly with spice jet today 23 Aug my flight SG6 dubai to delhi departure time 11:10. Nd me and my husband came on airport 8 am. Then after check-in. Flight departure time 3:50 .I am really disappointed. It's unprofessional behaviour. Me nd my husband faces to much problems. My partner have health issue. Nd they nt provide any facilities. It really really bad 👎 experience with spice jet

I call 20 time but no one answer, Better you guy's start sailing samosa because this job doesn't fit u.

One of the cheapest and worst airlines which is defaming Indian airline industry. I had booked spice jet from DXB to IXM on 28th jun. As per the schedule, the flight supposed to takeoff at 5am. But it got delayed and got messages every 1 hour with different times and finally at evening 4 pm they announced the flight has been cancelled. As a courtesy itself, the staff members never showed up and no one answered the customer care as well. I was waiting in the airport for the whole day with kid and still we people were fighting for the proper answer. No response from any of them and we were abounded in the airport for the entire day. My personal suggestion is to avoid this criminal airlines and go ahead with any other airlines.

Good staff. Office ambiance is nice . Helped to book the ticket according to the need.

So i completed Delhi to Dubai flight on 30th July 2022. Flight timing was Morning 07.40AM from Delhi but takeoff was around 10.30AM. Spicejet Services: At the ticket counter in Delhi International airport, it was not organised. Spicejet staff members those who were standing to assist people in checking the travel document have no clue that people are breaking lines, Secondly these staff members were taking longer time in document checking which made long queue, which had international and domestic Travelers. Don't understand why domestic and international counter was at same place and if it was they should have arranged in a way that staff should guide domestic Travelers in domestic line and international travelers in another line. After long wait for document checking, u have to wait again to get boarding pass ticket as again staff sitting at counter were too slow and again people breaking lines, finally when informed a staff, then they got active. After all these, finally flight was delayed for 2 and half hours due to some technical fault however no compensation. What if people have a connecting flight to board, they will miss their flight. Atleast as a good customer service or as a courtesy they could have offered a complementary meal. Airplane comfort: 4/5 Flight was very much comfortable, leg space was good, seats were comfortable. I would have rated spicejet 4/5 but would rate 1/5 due to poor services which consumed time and energy. Also the leather handbag of my wife which was more of 7kg was given at check in baggage counter is been torn Picture added. Poor handling.

This was one of the worst flight experiences I’ve ever had for my family. The flight was delayed by almost 3 hours, and despite receiving a revised timing two days before, there was no proper assistance or communication on the day of departure. Route: Dubai (DXB) to Kochi (COK) PNR: PD3L7J The most painful part — I had booked a wheelchair for my elderly mother, and NO ONE assisted her upon arrival at Kochi Airport. She was left to struggle on her own, completely exhausted and stressed. Not even a meal or refreshment was provided during the flight to ease the discomfort of delayed passengers. It was poor service from start to finish, with zero empathy shown by the airline staff. I will never book with SpiceJet again and will not recommend it to anyone, especially for senior travelers. I plan to share this review on all platforms to raise awareness. SpiceJet — you must do better.

Dedicated staff. Neat and clean office. Helping mentality. According to me they help me a lot on Ticket problem. I appreciate them. Answering to our questions in simple and humble manner. No rudeness and roughness. If they can do they will. Great team. Take Burjuman Metro exit one and can see a mosque. You can see the office on opposite side of mosque.

Flight SG24 – SpiceJet (Dubai to Madurai) Very bad experience. I booked SpiceMax, but the seats reclining not working properly, and the headrest had no padding, making it very uncomfortable. The window glass looked very old and wornout, and the shade was broken, which was disappointing for a window seat. The flight was delayed by 4 hours and 45 minutes. The plane needs much better maintenance, and the airline should improve the overall experience on this flight.

Worst airline I have ever come across never on time and always delayed to its original time

Worst airline They scammed us with the amount of 1240aed and 1190aed

When i am booking ticket no questions and i am paying full amount. When i am trying to claim my luggage damage compensation too much follow up and rejected due to chilly reason. More than two week.not getting proper resolution. Please give proper response -spicejet