The St. Regis Dubai, The Palm

Hajar and Wihan made our experience at St. Regis Dubai, The Palm truly unforgettable! From the moment we arrived, both of them went above and beyond in every possible way. Their hospitality was genuine, their smiles never faded, and the level of care and respect they showed throughout our entire stay was something you simply do not forget. Every interaction with them felt warm and personal, never rushed, never scripted. St. Regis on the Palm is already one of the most beautiful properties in Dubai. But it is people like Hajar and Wihan that elevate it from a great hotel into a truly world class experience. They handled everything with grace, professionalism, and a kindness that made us feel genuinely valued as guests. To the management and ownership of St. Regis Dubai, The Palm, you have built something remarkable on this property. Hajar and Wihan are a direct reflection of the standard you hold at the very top. That kind of hospitality does not happen by accident. It comes from leadership that truly cares about the guest experience at every level. These two deserve to be recognized, rewarded, and celebrated within your team. They are the best of the best. If you are visiting Dubai and looking for a stay that exceeds every expectation, St. Regis on the Palm is the place to be!

Mi estancia en The St. Regis The Palm, Dubai fue simplemente excepcional. Desde el momento del check-in, el servicio fue impecable: el personal es atento, profesional y siempre dispuesto a ayudar, haciendo que uno se sienta verdaderamente bienvenido. La ubicación es inmejorable, en pleno Palm Jumeirah, con acceso directo al Nakheel Mall y vistas espectaculares del skyline de Dubái. La habitación era amplia, moderna y extremadamente cómoda, con una limpieza impecable y detalles de lujo que marcan la diferencia. Mención especial merece el servicio de mayordomo, que eleva la experiencia a otro nivel: desde deshacer la maleta, preparar el baño, hasta traer el té o café exactamente como lo prefieras. Un servicio verdaderamente personalizado que te hace sentir cuidado en todo momento. Además, tuvieron un detalle precioso y muy especial por nuestro aniversario, algo que no esperábamos y que hizo nuestra estancia aún más memorable. Son ese tipo de gestos los que realmente marcan la diferencia. Sin duda, The St. Regis The Palm combina lujo, confort y un servicio de primer nivel. Lo recomiendo totalmente y volvería sin dudarlo.

I’ve visited SushiSamba at the hotel several times and always had a great experience there. However, I would like to raise a concern regarding the prayer room facilities at St. Regis. On multiple occasions, when I asked the lobby staff about the prayer room, I was informed that it was “under maintenance,” despite there being signage next to the elevators indicating that a prayer room exists. Since I’ve received the same response repeatedly over different visits, I wasn’t sure whether the facility was temporarily unavailable or restricted in some way. In a Muslim country like the UAE, I believe hotels should ensure that prayer facilities are consistently available for visitors, especially those using the hotel’s restaurants and public facilities. Even if the main prayer room is temporarily unavailable, it would be appreciated if an alternative space could be arranged. I hope the management takes this feedback into consideration and improves the experience for Muslim visitors.

Love the ambiance and amazing service of the bar lounge. Nikko was so friendly and served our cocktails according to our taste and preferences. The other one Wihan was as much sweet as well. The cocktail I got was having too much ice in it and he was so nice bringing me the other one with less ice. Lovely place to spend a cozy evening with friends.

I would like to share my incredible experience at the St. Regis Dubai, The Palm. The hotel is exceptionally clean, and the entire staff provided outstanding service throughout my stay. I also received truly exceptional, personalized attention from Marina, Ibrahim Mabrouk, and Igor — they went above and beyond in every way. I travel the world, and I have never experienced this level of service anywhere else. Bravo to the entire St. Regis Dubai, The Palm team! Thank you once again. Your guest, Donato D

My recent stay at The St. Regis Dubai, The Palm was truly exceptional, and I can't recommend this hotel enough. The views from the hotel are absolutely breathtaking. Waking up and looking out over the Palm Jumeirah and the city skyline was a highlight every single day. Even better is the experience at the rooftop pool. While it's managed by a third party, the panoramic view you get of the Palm and the surrounding area from up there is completely worth it and made for some fantastic afternoons. Beyond the views, the hotel is spotless. My room was clean, beautifully kept, and a very nice size—spacious enough to feel truly comfortable. What really set this stay apart, though, was the service at the front desk, specifically from Catherina and Marina. They are the absolute best! Both of them are always smiling and ready to help with anything. I had a somewhat complicated request that required a bit of extra effort, and they handled the whole thing with patience and a positive attitude. They managed to figure it out seamlessly and genuinely made me feel valued and appreciated as a guest. The St. Regis Dubai, The Palm offers a luxurious setting, stunning views, and outstanding staff. I can't wait to return.

We came to have dinner at Ruya to celebrate Valentine's day. The dinner was amazing as always, however the valet really ruined our entire night. We waited for 1 hour and 15 minutes for our car. We even asked for them to give us the key and we would get the car ourselves, but kept being treated badly. The valet is just running and shouting at one another and at the guests. After 1 hour of standing outside, I started to feel unwell due to the heat and the crowd. Finally, we asked to see a manager that took us to our car and we could leave. I understand that it was a busy night, but that doesn't give the right to disrespect and ignore people. At least acknowledge the problem, pass on some waters and arrange seating for people. I would expect more care and resolution from a St regis.

The best of the best hotels in the World! I cannot tell you how beautiful the place and rooms are. The pools are nice, but they should have an indoor pool for intense swimming. There is a pool at the top of the building, but I believe it's for the residences above the hotel. It would be nice. That aside, the attentiveness and professionalism of staff is top notch. Location is in a key popular area on Palm Jumeriah, but there's access to the metro and getting in and out is fairly easy. Overall, the St. Regis deserves 5 stars - maybe 7 if that's possible. I'm a life long customer of Marriott brands and cannot be more happy with the company for what they have done for me. Thank you St. Regis!

Amazing from start to finish. The only disappointment is I did not receive my promised AMEX Platinum complimentary room upgrade. Rooms are spacious with luxurious bathroom a deep bathtub. Every detail is taken care of. The butler team and the rest of the staff make your stay easy and enjoyable, while not being annoying. Little details like free coffee and tea time, premium amenities such as facial cleanser, or cool features like frosted glass for bathroom privacy make things interesting and fun. Highly recommend a stay here for at least 2-3 nights.

This hotel is part of “Marriott hotels group” / and or “Marriott bonvoy” - all I can say is DO NOT STAY HERE!!! This is your warning NOT TO COME HERE Or any other Marriott hotel group!!!! I used to be a loyal Marriott customer…. until learning about what they’re doing in Mara. Please look it up, read about it and STAY AWAY FROM ALL MARRIOTT HOTELS Their company has blood on their hands in the worst possible way…. Do not spend your money here whatever you do! Marriot hotels group is currently blocking the great migration path for all wild animals in Mara and it’s literally killing the water buffalo and other wild animals of the region and wreaking absolute havoc on the ecosystem & environment - all in the name of profit….. and now their lawyers are putting gag orders on the local elders who are trying to speak up & document it…… what a Truly Disgusting hotel chain. Look it up, do your research, read about it and then BOYCOTT all MARRIOTTS UNTIL THEY GET OUT OF MARA!!! (And commit to paying the Maasai people for the havoc they’ve caused and commit to more equitable and just practices worldwide!!) 📣📣SPEAK UP ABOUT THIS! 📣📣

Me hospedei a trabalho neste hotel esta semana e aproximadamente metade da nossa equipe ( cerca de 17 pessoas, incluindo eu ) teve intoxicação alimentar após consumir as refeições oferecidas pelo próprio hotel. Tomamos café da manhã e almoçamos lá todos os dias. Não sabemos exatamente qual item causou o problema, mas tudo indica contaminação cruzada, já que nem todos consumiram os mesmos alimentos. Havia muitas opções disponíveis, o que nos fez questionar se realmente são adotadas as devidas medidas de higiene e manipulação segura dos alimentos. Além disso, a estadia foi bastante frustrante após o ocorrido porque, em vários momentos, os quartos foram interrompidos e incomodados por funcionários do hotel, mesmo quando pedíamos privacidade

Das St. Regis The Palm ist die perfekte Adresse für einen Aufenthalt in Dubai. Der Service ist erstklassig – aufmerksam, aber angenehm entspannt – und die Zimmer bieten höchsten Komfort mit stilvoller Ausstattung. Das gesamte Ambiente strahlt pure Eleganz aus, ohne dabei steif zu wirken. Man fühlt sich sofort willkommen und kann die Zeit in vollen Zügen genießen. Zu den weiteren 5-Sterne-Erlebnissen zählen der exklusive Poolbereich mit fantastischer Aussicht, das herausragende Frühstücksbuffet mit internationalen Spezialitäten und die edlen Spa-Angebote, die pure Entspannung versprechen. Auch die hauseigenen Restaurants und Bars überzeugen mit Top-Qualität und kreativem Flair. Besonders praktisch: Die direkte Lage an der Palm Jumeirah ermöglicht schnellen Zugang zu Dubais Highlights. Fazit: Wer sich ein entspanntes, luxuriöses Wochenende gönnen möchte, ist hier genau richtig – ein echtes Highlight unter den 5-Sterne-Hotels!

Great place to celebrate St Valentine's at "The St Regis bar" It's newly renovated and live music is back in house. Love choice of drinks here. I am choosing Merlot and Malbec tonight. Very professional international team of staff including variety from Mexico to South Africa and further. Valett parking available on the Hotel main entrance with validation from Hostess.

Great spot for a casual bite and drinks. The fancy cocktails were creative and really well made, and the small bites were tasty and satisfying. Nice atmosphere and a fun place to hang out would definitely come back!

I stayed at the St. Regis for three nights and had a great experience. The hospitality and food were excellent throughout my stay. Special thanks to Kumari and Dipak for their outstanding support during lunch and breakfast times. They were very attentive, polite, and professional, which made the experience even more enjoyable. Thank you to the entire team for the warm hospitality and excellent service.

ビザの手続きで最初は3泊の予定でしたが、居心地が良くて結局2回延泊し、合計10泊しました。 とても静かで落ち着いた雰囲気があり、客層も良質。利便性も高く、特に1階からそのまま パームジュメイラモールへ直結 しているのは大きなポイントでした。 普段は朝食をほとんど取らないのですが、ジムの後に4〜5回利用しました。清潔感があり混雑も少なく、とても優雅な時間を過ごせます。 また、ビル群に囲まれたプールも居心地が良く、ジム → 朝食 → プールという午前中のルーティンが自然にでき、毎日快適に過ごせました。 総じて、利便性と静けさを兼ね備えたラグジュアリーな滞在ができ、非常に満足度の高いホテルでした。

The St. Regis Dubai, The Palm is a well-located hotel with a cozy and sophisticated structure. Service is clearly one of its strongest points: the receptionist was extremely friendly and helpful, and the butler welcomed us warmly, presenting the room while carefully explaining everything needed for our comfort. Most of our requests were handled perfectly. However, there were two serious issues during our stay: on one occasion, our room door was left open with no one inside, and on another, the bathroom was not cleaned despite a specific request. In addition, several guests experienced food poisoning, all sharing the fact that they had eaten at the hotel, which is concerning. The Kyma Beach Club Dubai is another highlight of the hotel. It is a beautiful and enjoyable place, especially for watching the sunset. It is worth scheduling a visit through the concierge, as the hotel provides transportation, although the walk to Kyma is also pleasant and not long. I believe that the food poisoning incidents and the lapses in room security and cleanliness may have been exceptions. Still, given these occurrences, we cannot say that our experience fully met a five-star standard.

I checked into this hotel on December 20 for two nights. I arrived at the hotel around 8 PM. As a Marriott Ambassador member, I found that my room received no upgrade at all. I initially thought the hotel was fully booked, but later I checked the room availability on the app and saw that both deluxe rooms and suites were available—yet the hotel made no arrangements for me. Perhaps complimentary breakfast was the biggest “favor” they offered. Aside from the great location, I don’t recommend it for anything else. The breakfast was very poor, the rooms were very small compared to other hotels, and there wasn’t even enough space to put two suitcases.

Excellent service and a truly memorable stay. The staff were extremely helpful, cooperative, and kind in their interactions. They also surprised us with a beautiful romantic gesture for our honeymoon, which was arranged with our very own butler Anish and his colleague made our experience even more special. Highly recommended

The staff was very friendly and hospitality was great. The hotel itself was nice except for the sewer smell of the 14th floor and coming up from the sink in our room at times. Room service was good but the towels that were changed or daily were not clean. Location, very busy lots of traffic.