Summit West Gate Posada

The hotel staff have been extremely considerate and polite.. special thanks to Bhoomika not only for ensuring are stay was taken care off along with providing us with places to visit. Well maintained property with a very good and clear view of the kanchenjunga from the balcony. For good view of the kanchenjunga and decent elevation go no lower then the 4th floor.

We had an excellent stay with truly outstanding staff, especially Bhumika and Prajakta. The check-in process was very smooth and hassle-free. Lunch was excellent, and breakfast was good with a wide variety of options including idli–sambar, puri–sabji, local soup, and many other items. We stayed in Room 801 and Room 702, and both rooms were excellent. Overall, everything was above our expectations. There was, however, one negative incident: during our stay the lift became non-functional, and after dinner we had to take the stairs, which was not very pleasant. The real wow factor was Bhumika going above and beyond by arranging a room for us even after checkout so that we could feed our babies comfortably, ensuring privacy. This gesture was truly thoughtful and made a big difference for us. Overall, a memorable stay with exceptional service.

We had an amazing trip and the service was fast and sincere. They took care of all our needs. I would specially like to mention Ms.Bhumika at front desk who went out of her way to arrange cabs for us and always there to help. The size of the bed was small though and can be worked on. Thank you for the amazing trip and timez

I stayed for three nights paid really good price for the room. But dint found anything amazing about the place. 1. Restaurant - takes good lot of time to serve. Even roasted papad need be cancelled as taking more than half an hour. 2. Complimentary breakfast - Nothing special about it. In a cold place they have maggi daily that to cold and dry maggi. Dessert same two to three type of cookies. Menu for three days came with less varity and options. 3. Location - If you just wanna stay at hotel. We did walk from market to hotel but at certain strech it's dark and quite. If you take taxi they charge 500 one side. 4. While booking we got offer 20%off on Spa.. But in hotel we came to they don't have regular service you book now they will call someone. So in short nothing. So for me it was not worth for money and vacation.

Had an awesome stay at the hotel in Darjeeling! 😊 Staff were super positive, humble, and understanding - their hospitality really made us feel welcome. The Family Room was clean, comfy, and had a fantastic view 🚀. Food was yummy, just a thought - maybe they could work on service speed a bit. Overall, great experience, would definitely recommend! 👍🏻

Our stay at Summit West Gate Posada was absolutely wonderful. From the moment we arrived, we were greeted with a warm welcome tea that set the tone for a truly comfortable experience. The highlight was the beautifully decorated private Valentine’s dinner, which was handled with immense care. Every request was met with prompt service from the polite and helpful staff, making the entire evening feel seamless. Everything about the stay was perfect, and I couldn’t have asked for better hospitality.

Excellent Property to Stay...Especially The Family View Rooms and Premium View Rooms which we stayed in,washroom fitted with jacuzzi in Family view room.The property have lift facility which was essential for us,overall room services are very prompt,Food is reasonably tasty,takes longer time to serve ,so place order taking the time in hand.Breakfast is buffet spread with reasonable standard,can be improved with more variety aimed at sweet dishes/bakery items and fruits variety,fresh juices variety.Staff are very cordial especially Ms Bhumika at reception was very helpful and well behaved. Definitely a premium experience with well maintained Tea Boutique. Nice Stay👍

Booked a premium room with bathtub room are with great view. Food taste good but the location is bit far from the market need to reserve a vehicle to go to market. Staff are well supportive. I WANTED TO REQUEST IF THEY CAN DO ANYTHING ABOUT THE HOT WATER could'nt use bathtub due to less quantity of geyser. Rest thank you.

We recently spent two days at this hotel during our trip to Darieeling. I want to start by highlighting the biggest positive: the staff. Every staff member we encountered was incredibly helpful, warm. and friendly. Their hospitality really stood out and made us feel welcome. However, the experience was let down by several service and facilitv issues that need addressing. The service during the buffet was unfortunatelv verv slow. leading to long waits. We were also disappointed to find that the 6th-floor lounge was not operational on December 26th. which was a missed opportunity for us to relax there. Furthermore, the amenities could use an upgrade; the basic shower gel provided wasn't great. Finally, maintenance is required in the 6th-floor public restroom. where the washbasin was completely non-functional and the toilet was very difficult to flush. If management can bring the facilities and buffet speed up to the same high standard as their excellent staff, this would be a fantastic place to stay.

spent a lot of money on capital expenses. terrible hearing. have room heaters that need to be run on low as the owners did not procire adequate power for hearing the rooms. took 6 hours to heat the room. could not sleep half the first night. room key card slot switches off the elec power so when u go out again room becomes freezing then need 5 hours to cool. no shower. have Jacuzzi no shower. again cannot use the water heater and room heater together a dfuse blows. food service , except the breakfast has such a lead time and soany ifs and buts that we were always confused. terrible hotel

I stayed in this property and The staff was polite and welcoming Ricky sir speacially rooms were clean with beautiful mountain views. Spa services were very relaxing and the overall hospitality was excellent. Highly recommended for a peaceful and comfortable stay.

Ambience and service is amazing, the staff is super helpful. Bit of an issue with room and food heating (our trip was in November 2025- issue was solved by staff when asked), but otherwise all is great. The hotel has a lot of heritage and authentic food options as well, along with beautiful decorations and delightful ambience.

We had a wonderful stay, with exceptional hospitality from Bhumika and Nishant at the reception. The restaurant staff were equally kind and always ready to help. The view from the hotel is one of the best in Darjeeling. Overall, a truly positive experience—highly recommended!

Rooms are very precious and clean, Bed is comfortable. Toilet is too neat and clean and Jacuzzi experience is amazing. Selection of breakfast menu is amazing and taste is awesome. Stuff behaviour is polite.But lunch and dinner menu are too much costly.

The room and services are excellent. The view from the room is very great. Just a suggestion for the team: the bath tub is quite not usefull since the the hot water supply is very limited.

We stayed at West Posada for two nights, and I feel confident sharing what to expect from this property. First of all, while the hospitality and service team are wonderful and do their best to take care of guests, the claim that this is a 5-star hotel is misleading. At best, it feels like a 3-star property. Positives • The breakfast spread is generous and delicious. • The staff including the chef, service, and hospitality team, go out of their way to make up for shortcomings. • The property has an elevator, which adds convenience for those who may need it. • If booked wisely, the Premium Rooms with balcony provide serene Himalayan views. Negatives • The Presidential Suite is the worst choice. It suffers from loud noise and bass vibrations from the water motor attached to the wall, poor ventilation, and overall discomfort. I strongly recommend avoiding this room category, even if offered as a complimentary upgrade. • The bathrooms have water pressure issues and lack proper shower systems , you’ll only find bathtubs and jacuzzis. • Though the hotel is technically “1 km away from the Mall Road,” in reality you should expect about 30 minutes of travel one way and a hefty private taxi fare of about 400-500 rs one way. • There is nothing much to do within the property, so you will likely spend most of your time outside. Overall Impression Personally, I would not book this property again given the number of cons. However, if you still wish to stay here, go for the Premium Balcony Rooms. Avoid the Deluxe and especially the Presidential Suite. A special mention to Property Manager Prajakta, who went all in to make our stay as comfortable as possible. She handled every issue with prompt responses on WhatsApp and excellent service. That said, it’s important to recognize that the generic shortcomings of the property itself are beyond her control. Darjeeling has many better options to consider, especially from the Summit and Udaan groups.

Had a wonderful stay at Summit West Gate Posada, tended to very well by staff Bhoomika. Our family room with Balcony had a tremendous view of the Mighty Kanchanjunga at sunrise. This is the hotel with one of the best views in Darjeeling. The food was tasty as well. The overall experience was positive and is highly recommended

Had a wonderful stay at this beautiful property. The rooms, washroom, reception, and restaurant were all Instagram-worthy. The balcony offered an amazing view of the city and Kanchanjunga. The food was delicious as well. However, what impressed me the most was the exceptional service provided by the hotel staff. I have never experienced such great hospitality anywhere else. Thank you so much, Ricky, Ayush, Pratham, and Lowang, for making our stay memorable. Definitely going to visit again.

such an HORRIBLE experience we had at this hotel . we had booked family view room with balcony and jacuzzi with breakfast. we have faced many problems as we have booked jacuzzi it wasn't working bathroom was smelling very bad . there were no room heater . at the breakfast we have ordered khichdi for infants in the khichdi there were small insects the WiFi connection was very poor nor the T.V was working . we told to refund our money they are not refunding infact they have BLOCKED my number.such an DISASTER experience we had . WE REQUEST PLEASE DON'T BOOK YOUR ROOMS AT THIS HOTEL AND DON'T WASTE YOUR MONEY. I have videos but can able to upload here .

Good place. 15 mins walk from mall road. Taxi service is costly. Rooms were very good. Service was very nice. Helpful staff.