Absolutely disappointed with this place—such a waste of our valuable time. I had planned to place an order for a set of journals and received the quotation a few days ago. After getting our company’s approval and following up to confirm the order, I was suddenly informed that they can no longer provide the journals without branding—something that was never mentioned before. To make matters worse, their only branding options are debossing and hot foil stamping, when what we actually need is a printed logo. Completely unprofessional and frustrating. This isn’t the first time they’ve disappointed me. On a previous occasion, I inquired about an order for 400 journals with four different branding designs, including internal page branding. When I called the shop and explained my requirements, the person who answered had no idea how to handle my request and redirected me to the factory. The factory person said he’d get back with the price but he never did. Then another person took over, and I had to send the details all over again.
After wasting over two weeks and making countless calls, the so-called manager, Kanishka, finally sent me a quote—but for options I never even requested. On top of that, he informed me that page branding is only available for quantities above 500, something that was never communicated earlier. The whole process was incredibly inefficient and unprofessional.