Turkish Airlines

ضعیف و معمولی

Delayed luggage for at least 3 days!! Almost 30 passengers had lost luggage and I was told it happens on every Turkish airlines flight to Shiraz. The Turkish Airlines correspondents at Shiraz Airport does not provide the reference number by which you can get refunded for the items purchased until the luggage arrives. None of the phone numbers in Iran respond. I will file a complaint against them at the European transport inspection and encourage all passengers with missing luggage do so, so Turkish airlines will learn their lesson.

"THEY DO NOT PICK UP THE PHONE". Apparently, they were in the Esteghlal street office (Shiraz, Iran) today. But they did not pick up the phones when we tried to call about 15 times in the working hours, to ask if they were open today so that we go there for our ticket request. We needed to change our ticket date. After they did not answer the phone, we drove about 1.5 hours to this airport lcoation, the only other Turkish airline office to do our work. In the airport, turkish office told us that esteghlal location of turkish office was open today, and we had to attend in person, but THEY DO NOT ANSWER THE PHONE. The airport location DID NOT do our work either and ask us to attend this location in person tomorrow.

The phone is invented to call and get an answer, it does not work with them, NO ONE picks up the call!

No one picking up the phone is a shame.

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