TVS - The Bharath Automobiles Agencies

This review is only related to the service and that's the most important aspect as all the other people who have given a 5 star it is only about the buying process and every single bad review is about the Service If I could give zero stars, I would. I’m only giving one star because it’s mandatory to post this review. This is my honest experience after owning an Ntorq 125 for 4 years. The service at this place is pathetic. After a routine service, the mechanic caused a petrol pump leak. This issue never existed before the service. When I confronted them, they claimed it was an “internal pump leak,” which does not just happen on its own — it is clearly caused by mishandling or negligence during service. This is not the first time. Earlier, during another service visit, they damaged the dickey lock as well. Repeated carelessness shows a complete lack of professionalism and accountability. Now coming to the worst part — the sales manager, Mr. Murali. He is extremely unprofessional, has no idea how to speak to customers, and instead of taking responsibility, he blamed me for their mistakes. His attitude is arrogant, dismissive, and completely unfit for someone handling customers. Because of the terrible service and incompetent management, I was forced to sell my Ntorq, even though I genuinely liked the vehicle. That alone says everything. I strongly advise not to buy any vehicle from this showroom. The service is horrible, and the management is worse.

### BEYOND HORRIBLE. AN UTTER DISGRACE. I had a truly horrible experience, but it's important to clarify where the blame lies. I recently bought a new Scooty(TVS Jupiter) from the Sarjapur TVS showroom just four days ago. I was in Jayanagar for a medical emergency when my Scooty suddenly died. Not a self-start, not a kickstart—nothing. It was completely dead. I immediately called the Sarjapur center. They were concerned and told me to share my current location. Since I was far from them, they suggested me find a nearby TVS showroom for help. I found TVS - The Bharat Automobiles, which was 2 km away from my location. So, in the brutal midday heat, I started DRAGGING the brand-new, dead bike for 2 kilometres on a hilly, uphill-and-downhill road. My medical emergency was more important, so I had no choice but to push through the agony. I finally reached TVS - The Bharat Automobiles, exhausted and desperate. A person who looked to be a sales executive approached me and what was the FIRST thing out of his mouth? "You bought it from the other showroom, so you have to go back there, or you'll lose your warranty." ARE YOU KIDDING ME? I was in a medical emergency, stranded with a faulty bike, and they threatened to void my warranty over a simple request for help. This is how you treat a new customer? After a soul-crushing 15-20 minute wait, a "technician" finally looked at my bike. His expert diagnosis? "Go put 1-2 litres of petrol in it." The fuel indicator CLEARLY showed there was fuel, but he insisted it was a "new bike problem." So I dragged the dead Scooty AGAIN to a petrol pump nearby, 100-200 meters away, filled it up, and—shocker—it still wouldn't start. I went back, and he told me to wait. I waited for another half an hour before he finally returned from Lunch. He had a new demand: "You need to get a service manager's approval." The manager, of course, was nowhere to be found. After another half-hour of waiting, he finally showed up and told me the battery was drained. A four-day-old bike with a drained battery? And they couldn't even jump-start or kick-start it? The absurdity of it all is infuriating. Then came the final, jaw-dropping moment. Two guys from the Sarjapur showroom drove to help me with a new battery, assuming that it could be the problem. They were in a tradeoff with the Bharat Automobiles staff to use the service toolkit or service place access to check the bike, but no help. After a ridiculous back-and-forth, finally some alignment may be by both the center and the Sarjapur repair person was finally given access , and within TEN MINUTES, they fixed it. TEN. MINUTES. I asked what’s the problem. It was a loose connection. A simple, basic issue that a competent technician should have checked from the start. * The Bharat Automobiles showroom staff's immediate reaction was to save their own skin, not to help a stranded customer. * The "technician" was either completely clueless or deliberately wasting my time with his absurd petrol-filling suggestion. * The fact that it took two people to drive across the city to fix a 10-minute issue is a testament to the shockingly isolated and incompetent way these showrooms operate. They don't care about the TVS brand; they only care about their own shop. * And worst of all, there was a total lack of empathy. I was in a medical emergency, in pain, and utterly frustrated, and not a single person showed an ounce of concern from The Bharat Automobiles. If they had just been honest and said, "This will take time, drop the bike here" I could have taken an auto and handled my emergency instead of enduring hours of pointless dragging, waiting, and misguidance.

I had an excellent delivery experience for my new Ntorq 150 at TVS – The Bharath Automobiles Agencies. The entire process was smooth and truly memorable. The staff were extremely friendly, supportive, and professional, making sure I felt comfortable at every step. The showroom was very neat and hygienic, which added to the overall positive experience. The delivery celebration was well organized and made the moment even more special. A special thanks to Mr. Ravi Kumar for his outstanding guidance, clear communication, and exceptional service throughout the process. I genuinely appreciate the efforts of the entire team. Highly recommend The Bharath Automobiles Agencies for anyone looking for a great buying experience!

Average experience at the bike service centre. The staff were friendly and did a good job with my bike's service. However, the waiting time was quite long for a normal service. Took around 5 hours, which was a bit disappointing. Maybe they were busy, but some updates on the status would've been helpful. Overall, the work was done well, but the wait time needs improvement.

A horrible experience during servicing. The service center asked me to come for my Ronin servicing. After riding 10 kms and reaching there, they are telling technician is on leave today. I went and talked to the owner in the upstairs. He asked me to wait for 30 mins outside as he is taking rest after lunch. Then again I waited for 30 mins, then I went inside his cabin. The owner's behavior was okay though he told technicians have gone for a training and they can't do servicing today. Their way of operation is so unprofessional. Till you buy the vehicle, you can expect professionalism from them

Review: Worst Experience with Non-Cooperative Salespeople While Buying an Electric 2-Wheeler I recently visited [ TVS - The Bharath Automobiles Agency, Jayanagar ] to inquire about purchasing an electric 2-wheeler, and I have to say it was one of the most disappointing customer service experiences I’ve had. From the moment I walked in, the sales staff seemed completely disinterested. No one greeted me, and I had to approach them to ask basic questions. Even then, their responses were vague, dismissive, and in some cases, outright rude. It felt like I was disturbing them rather than being treated as a potential customer ready to make a purchase. When I asked about different models, battery specifications, range, warranty, and financing options, I was either given half-hearted one-word answers or told to “check the brochure.” They showed no product knowledge or willingness to help me understand the pros and cons of each model. In an industry that’s still evolving, proper guidance is crucial — and it was completely lacking. On top of that, there was zero follow-up. No one took my number, offered a test ride, or even encouraged a future visit. It’s surprising how a business can run with such unprofessional and apathetic staff, especially when customers are actively seeking to adopt new technology like EVs. If you’re serious about buying an electric 2-wheeler and want good service, I’d strongly recommend avoiding this place. Go where the staff actually respects your time and genuinely wants to help you make the right decision.

Amazing Experience, very Knowledgeable and Polite speaking Sales Person. They very professionally thought us the system settings and uses with Demo. Paper work was done very quickly, The Waiting time at showroom for delivery was too less and hassle free. Special mention for Maharishi who sits at electric vehicle section. He was too polite and professional in his work. Let’s see how the service section goes after few months.

Mr. Manjunath, Praveen & the service team did a great job for service of my new jupiter. Just a minor fitting adjustment required but overall it is good! Loved the service. It's more peaceful on a Sunday to get your vehicle regular serviced. Thank you!

I was looking to buy an 2XL XPOD helmet direct from TVS showroom and had checked with few such places where they didnt have the one i needed.. Last weekend while riding through Jayanagar chanced upon this TVS showroom with Service centre next to it. The showroom looked great from outside and on a good vibe, I went in to check for the required helmet size. As it was a Sunday, few staff who were present, were busy talking to potential customers.. In the meantime, I decided to look around till one of them were free.. I found the air conditioned showroom's lighting and decor pleasing (just my perspective).There is a small lounge for customers who come with their family members. TVS bikes such as the Apache-160/200, Apache RR 310, Raider were placed in one section with other bikes such as Star city, Radeon while famous TVS Jupiter, NTorq, iCube(Electric scooter) and XL100 moped were in a different section. There was a Ronin (cruiser bike) model as well on demo.. could notice quality was top notch in terms of fitness and finish. A separate section on riding gear such as Jackets, pants, gloves, knee guards, aceessories such as key chains, etc was also present. My brother and I were really impressed by this large TVS showroom. I spotted a display shelf with Helmets and took a look at the various models and sizes available.. after about 5-10min of wait, started wondering if anyone would help answer my questions.. A gentleman who was speaking to 2 staff members, politely asked if I was looking for something specific having seen me standing next to dispkay case.. I mentioned helmet and he immediately called for another staff member who works accessories section. I then went with the gentleman who turns out was the Owner of the Showroom..such a humble person and at the same time I was happy that such wonderful customer first approach is the culture of the showroom! I got to try the helmet, unfortunately the XPod helmet even though it was 2xl didnt fit my head shape. He suggested I try 2 other TVS helmets to see if those fit my head but again couldnt even try it as helmet shape and my head shape were different. The owner was cool about it.. We spoke for some time about helmets/bikes and then, he took the time to show me around the place after knowing my interest in bikes..awesome!! Got to know showroom has been there for more than 2-3 decades. Owner and staff make you feel at ease.. I feel we can buy a vehicle in any showroom, but at this showroom, you will get a sense of happiness as part of the buying experience which becomes part of life's wonderful memories.. highly recommend this place for TVS Bikes and scooters.

Very very bad service , customer support Technician Manjunath is very cost oriented and includes unwanted services in service sheet to loot the common people hard earned money. They didn't share any oil changing photos or videos like other showrooms do. And not provide exchanged old accesories unless we ask. In this showroom they maintain unethical billing procedure. If the bill amount is 2000 they add extra 200 write on bill and collect 2200/- which is unethical way of looting money.. Guys please don't go for service here and not suggest to any other friends also...

I had a great experience purchasing my TVS Ntorq bike. Kishore was extremely helpful and knowledgeable throughout the process. He patiently explained all the features and made sure I was comfortable with everything before the delivery. His friendly and professional approach made the whole buying experience smooth and enjoyable. Highly recommend Kishore if you’re planning to buy a bike!

We bought TVs Jupiter last year.. it service is not that great. Please avoid Naganna who is sales rep. We ha got a damaged vehicle at delivery and I am aware of TVS area manager due to whom the issues was fixed. You can buy bikes from other outlets avoid this one.

I had visited The Bharath TVS and I had a wonderful experience at the showroom from the start to end the experience was so smooth I have booked the Jupiter 125 and I wanted the delivery on 30th itself they fulfilled my all requirements and delivered on time and thanks to staffs at the The Bharath TVS

Don’t fall for coating scam, it’ll cost over 1000rs. They’ll claim it’s about 500 at first. Update: they also stole my battery & fuel. Do not come here at any cost.

Indecent and disrespect representative…. Very bad experience… sad to say this with the renowned showroom like this

Don't know if I should blame TVS or the service center. We bought Jupiter 125 in 2024, we have had 2 major issues within 1 year. the service centre takes a week to fix the problem, they take 4-5 days for parts procurement itself. No clear communication from them. We end up spending a lot of money on cabs and autos due to their slow service. If this is the speed at which Tvs supplies parts to one of its main service centres in bangalore, its really poor management. I will not recommend Tvs vehicles to any of my friends or family! This will be my last Tvs vehicle.

Manjunath worst person, absolute zero responsibility. This guy acts like a local gunda. I have already escalated my experience to TVS customer support. Please stay away from this service center.

One of the worst showrooms don't even bother to visit for either demo or booking or delivery or service.. Everyone will be doing their own work. You have to find a person to talk to you and we went their for booking and guess what we waited for 30 mins to even talk to someone.

I am very disappointed. The work I had assigned was not completed. The problem I was facing still persists. I waited for two days for a response, but received none.His name is Manjunath. I am a BK. Any song of Jesus fasting is a very bad thing.

I Prathap visited The Bharath TVS @ Jayanagar on December 2024 I had met Mr Kishore and checked the Raider and said him i will be planning in the month of May 2025 and again visited on 5th and booked the Raider through Finance and I got it delivered with in 3 days withe good discount and I am very happy and I liked the most is the customer service and customer handling in the showroom