UChicago Medicine

Two of my family members beat cancer through the relentless hours, days, months with the care of The University of Chicago. I know the er gets brought up here (in reviews) mostly — from my experience every ER is chaos and I am just grateful they exist and try their best 😂🙏🤞 If you want top of the line research, doctors with bedside manner, and understandable patient education — there’s no better experience than U of C Medicine in this state. Forever grateful for all the hard work, communication, and true care for patient choice that we have seen at this hospital. Thank you!! 🙏

The surgeon I had, her whole operating team, and the administrative staff there were EXCELLENT. I couldn’t have asked for better care. The caveat is, the hospital, apparently, “redeems the right to charge the patient for post-op services” and doesn’t inform their administrative staff that. Was point blank told that the post-op visit is included in the surgery charge to my insurance, therefore I wouldn’t have to pay a dime, because I was losing that insurance at the end of the month and wouldn’t have been able to afford the visit otherwise. Turns out, the hospital was going to charge me $400 because I didn’t go to the doctors private office for the post op visit, which was not an option given to me.

I was hit by a car and rushed to this hospital. The trama center top notched, I felt they did a great job and made me feel my life matter. Once removed to the emergency room, I was put in a hallway for 20 minutes naked and everyone just walking pass me I was so uncomfortable. Then finally I was wheeled in a room by a tech, then left waiting on a nurse to come in pain flat on my back with a neckbrace, for over 30 minutes, the machine was beeping for so long I found the strength to sit up and then the nurse appeared. The machine beeping for 30 minutes should have been a sign of distress and to come check on a patient. When she came in the room, Melissa the nurse had a very nasty attitude, I was there for 13hrs, the t.v didn't work, the remote to call the nurse didn't work so I had to wait to she come in to check on me. She will pop in every 3hrs..smh im hungry and thirsty. These people need interpersonal skills training how did you become a nurse, I asked her a question and she said "what"..I'm like that's not how you answer a patient..she said oh I didn't hear your question. Smh After being there to 9pm after arriving at 8am, they decided on a MRI, I was tested out...did many xrays, catskan had a cast put on my hand..so I declined. They was upset cause yes I have good insurance get all the test they paying....so they didn't give me any discharge instructions at all, no prescriptions or anything mind you..I was hit by a car and have a cast on my hand. I have never experienced a hospital so unprofessional and ghetto in my life. But as I said..The Trama doctor and nurses was great.

I recently had a hospital stay at the University of Chicago Hospital, and I felt compelled to share how exceptional my experience was. From the moment I arrived to the day I was discharged, every member of the team treated me with genuine compassion, professionalism, and respect. The nursing staff was absolutely outstanding. They were attentive, patient, and incredibly supportive during a time that could have easily been overwhelming. Every question I had was answered thoroughly, and I always felt like my comfort and well-being truly mattered. Their kindness and dedication did not go unnoticed. The doctors and medical team were equally impressive—knowledgeable, communicative, and committed to making sure I understood my care and treatment plan. It was clear that everyone works together as a team with the patient’s best interests at the center. Clean facilities, organized care, and a staff that goes above and beyond made this the best hospital experience I’ve ever had. I am deeply grateful to the entire team at the University of Chicago Hospital for their professionalism and compassionate care. Thank you for helping me feel safe, supported, and on the path to recovery.

This review is for Interventional Radiology at UChicago Medicine. I came for an Out-Patient procedure. Hope, Shirley & David were The Best! They answered all of my questions, were efficient, friendly & Caring. Procedure went well, Highly recommend them! I would have given 5 stars if my After Visit Summary handout had included At-Home Wound Care Instructions and not just upcoming appointments.

I’m writing this as both a former employee and a patient, and unfortunately my experience on the patient side was consistently frustrating. 1) Medication / follow-up care issues: My dermatologist prescribed a medication that my insurance (through UChicago Medicine at the time) did not cover. When I called to discuss covered alternatives, I was not connected back to my provider. Instead, I was routed to financial aid to apply for assistance to pay out of pocket. I specifically asked to discuss insurance-approved alternatives, but was told I would need to schedule a new appointment (approximately $400) just to revisit medication options. This felt unnecessary given it was a direct continuation of the original visit. 2) Pharmacy and shipping problems: UCM strongly encourages use of its own pharmacy, often via mail order. In my case, medication was shipped via FedEx and arrived visibly damaged and repackaged, with the contents soaked. The pharmacy declined to overnight a replacement despite the condition of the shipment, which delayed treatment. 3) Repeated prescription routing errors: Our prescriptions were repeatedly transferred from the correct standard outpatient pharmacy to a “specialty pharmacy” that was not appropriate for the medication and did not support mail order. This caused ongoing delays. After escalating to management, I was told this should not be happening and would be corrected, but the issue continued multiple times. 4) In-person pharmacy experience: Related to the above error I had to drive over an hour to pick up medication. Because they refuse to overnight prescriptions even when there is a treatment delay due to their error. After waiting about 30 minutes, I observed a staff member deliver my prescription to the front desk (clearly heard my name.) When I approached to retrieve it, I was still asked to wait an additional 10 minutes while staff searched for the medication that had just been handed off moments earlier. They refused to listen to me when I told them I literally just saw the person put it on the desk behind them. --- UChicago Medicine may have strong care for complex or specialized medical needs, or so I hear. However, based on my experience, routine care and pharmacy operations were inefficient, difficult to navigate and needlessly delayed treatment. Given that employees are strongly encouraged to use UCM through insurance incentives, I found this especially concerning. I experienced these issues even as an employee, which raises concerns about the experience for patients without that level of familiarity or access. For more straightforward, day-to-day care, I would strongly recommend other health systems with more streamlined processes.

I cannot say enough good things about the treatment my dad received here. From the ER to the ICU, everyone I interacted with was so helpful and kind. He had excellent treatment from very responsive staff.

I won’t be going to this hospital anymore. I recently had an appointment at UChicago Medicine. At the start, I was asked if I was comfortable with an additional staff member aka student being present. I said no, physician says “ok no worries that’s why we ask “ a couple of minutes later she tells me she’s going to come in just to hand some tools while we look at you after I already said I don’t feel comfortable when she asked me if it was OK the student come in. This made me feel uncomfortable and disrespected as a patient. I hope the hospital improves communication and respects patient consent in the future.

Amazing experience. I was transferred here from a hospital that could not help me. Dr. Umanskiy performed a life saving surgery on me. I felt well taken care of during the stay and I still feel taken care of after by all of the medical staff.

If you love your loved one, ensure that someone is with the patient 24 hours a day, especially staying overnight. Not enough night time staff, many missteps, medical mishaps and patient advocate is not for the patients. It's to allow personnel to misrepresent and minimize events. Beware of the night.

Well, my son had surgery on the transplant. We were in the room. The next day that night housekeeper came in slamming garbage cans and cabinet doors that woke me out of my sleep and it scared me thinking my son maybe fell out the bed. I jumped up and you’re like what is going on she never apologized. It’s like two in the morning. I think that’s very unprofessional for someone to come in ICU with no sense of concern of the person that is in the room and their family you need to be considerate of others. Please be quiet when you’re coming in a patient room who just had surgery in ICU.

My mom was admitted here on December 26,2025 for an infection in her foot and she had to have 2 toes amputated and we didn’t think we would be spending new years in a hospital and from the time she got admitted to the day she got discharged,I as her son stayed with her for that one week and 3 days. We are satisfied with the service and treatments she received and we are glad to be getting out of here and going home. I give my thank yous to her care team

I had my daughter on August 21 2025. She was delivered the . I love the doctor there. They was respectful . Love Kim my nurse. Made sure that good. All the doctor was good. Cause I had C-section. They made me feel safe and made me feel like was part of there family.

The rooms are very big and spacious. The hospital is understaffed, every time a patient needs something you always have to wait a long time, or go and chase for a nurse. The hospital is a little dirty at times, your shoes make a sticking noise as you walk and they don't keep up the hall way bathrooms. I had to tell them two days in a row that the bathroom had no paper towels to dry your hands. The parking is $10 an hour, $6 an hour, with a validated ticket from the security guard. The cheapest way is if you buy it in advance at the parking lot office, it can cost as low as $6 for the length of your parking visit, up to 24 hours without additional fees. But you have to buy a minimum of 5 tickets for $30. They have two parking lots one on the north side of the building and another one on the Southside, both with a 2nd floor catwalk to access the hospital directly from the parking lots. ------------------------------------------------------------------- Update: 07/08/2019 If you have to go to the hospital emergency room! Do yourself a favor and skip "The UChicago Adult Emergency Center" unless you want to die waiting to see a doctor. They are so unorganized, overcrowded, overwhelmed and the place is filthy. They make people wait 6 to 12 hours in those uncomfortable chairs. It can take up to 24 hours in the emergency room before you can get a room. There's people pleading for service and sometimes tempers flare, to the point that they have several police officers in a tiny room to prevent a brawl. I was shocked when I saw people waiting outside and 80-100 people in a waiting room designated for like 20-40. It's unacceptable, the university of Chicago Medical Center Hospital director should be ashamed of the conditions at their new Adult emergency room.

Avoid Reem Jan. Her fellow was great but Reem Jan was content to ignore my husband's pain for months, and never diagnosed him with anything, despite a long history of disabling symptoms. We switched to Chicago Arthritis who was much better at getting a proper diagnosis and medication. Oh and today I found out that UChicago hired an attorney to bust the resident's union instead of raising wages. What a shitty hospital.

0/10 would not recommend sat in emergency room waiting room for 6 hrs finally made it to the back they had me in the hallway on a bed for an additional 6 hrs everyone sitting around laughing and talking and i’m in excruciating pain cried myself to sleep had to beg for medicine no one offered a thing! When I woke up I had to get up to look for someone because I was confused why no one had came to follow up with me or check on me just nothing just let me lay there for hrs. At the end of it all just to tell me nothings wrong with me and to call another doctor to follow up. After running “ tests “ for hrs they couldn’t come up with a conclusion on what was going on with me. This is why black women endour so much obviously i’m not crazy and believe something is wrong with me absolutely nothing? Is ABSURD! Sent me home with nothing not even a prescription for pain medicine just told me to take a tylenol. I forget her name but the nurse I had was the worse nurse I ever encountered in my life I wish I could remember her name she had brown braids. No compassion no sense of empathy or urgency just made my time completely worse no one offered me anything to drink or eat after 12 hrs of being in their care. I’d pass out before I ever come back to this hospital specially the emergency room. Oh and bathrooms were digusting as well if you can, avoid coming here at all cost. UPDATE : as of november 8th i received my hospital bill for $5 thousand dollars 😂

This place has been the worst experiences yet! My elderly mom fell, I rushed her to the hospital’s urgent care because it was the closest to her home, arrived at 1:30, went through an entire shift change with only 1 update an hr after being admittted, after that … NOTHING, when I inquired at the nurses station their reply was we changed shifts and will be with you shortly, all while they’re laughing and talking and receiving food they had delivered, 40 minutes later they advised me they’re transferring her to the main hospital in about 90 minutes what a joke! Let’s see how long this wait at the main hospital takes! If you can avoid this place YOULL BE A LOT HAPPIER

Tried the virtual urgent care once and chose to pay with insurance instead of paying the “fixed cost” $60 offered when scheduling an appointment. I meant why wouldn’t I otherwise what’s insurance for? Few weeks later, I got the insurance bill and it turned out that U Chicago billed the insurance company $250. How on earth can the price be different?!

If you're looking for the most dysfunctional, untrained, uncaring billing departmentz this is the place for you. It has been SEVEN MONTHS of me repeatedly asking the billing department to submit my claim to my insurance and them refusing to. I did everything I was supposed to, I called before the first appointment and confirmed they were in-network with my insurance, which was incorrect.. I then did all of the right steps to get in network for my second appointment, I contacted my insurance, I had my provider fill out continuation of care documentation, my provider faxed it to my insurance, my insurance APPROVED IT making me in-network for my next visit, I called their billing department and confirmed they received it and that I would be in-network before going to my appointment. Now for the past SEVEN MONTHS they have refused to file the claim with my insurance because they've decided I'm self pay. I AM NOT SELF PAY I HAVE IN NETWORK HEALTH INSURANCE COVERAGE. It has been months of harassing text messages and emails threatening to send me to collections for a bill they are refusing to send to my health insurance. No, I am not going to spend $500 because they don't feel like submitting a claim. This is illegal because it violates their 501(c)(3) requirments. It is illegal for them to refuse to submit a patients claim to health insurance upon request and I have filed a report with the Illinois Attorney General.

Update 9/8/25 Recently one of my siblings had to rushed to the hospital, they were brought to U of C Ingalls and I just want to give a HUGE JOB WELL DONE & THANK YOU to Heather an OUTSTANDING nurse in the emergency department, also Miss Amber she was doing a little bit of everything. They both showed so much compassion and kindness. Also the Nurses and Doctors on the Cardiac floor the nurses and doctors treated my loved one like they truly mattered so attentive. They listened to the concerns and questions we had. Hate having to be in any hospital,but when you or someone you love has to be you want them to be cared for. This was a much better experience than what I previously had when my husband was hospitalized there. STILL NEEDS TO BE CLEANER and some areas could definitely use UPDATING. Five stars to the Doctors/ Medical staff. The TWO stars are for the other personnel we encountered. Admittedly some were pleasant and helpful, others not so much. These new policies and procedures they've put in place SUCK. Robo cops everywhere, some are respectful others think they're the law itself. What hospital can you go to and your loved one is having MAJOR surgery and only 2 family members can accompany them? That is the STUPIDEST rule they could have implemented. What if that's the last time you get to see your loved one. The Parking fees are OUTRAGEOUS!! The public bathroom are disgusting, filthy I had to go and ask for them to be cleaned. Then these genius' take the cafeteria out...for remodeling purposes. Ok. You literally have thousands of people and they can't even get a cup of coffee. If that's not idiotic I don't know what is. Our mother worked for this hospital for years in PSYCHIATRY, and yes it was years ago, but the hospital was different. They're approach was different they truly seemed to care about the patient and their loved ones. University of Chicago has turned into a GREEDY MONEY HOARDING CONGLOMERATE. It's disgusting and sickening.