UMRAH SERVICES

This was one of the worst travel experiences. We paid the full amount before the journey, yet the management kept pestering us for more money at every step — suggesting unnecessary "upgrades", offering extra Ziyarat spots for cash, and constantly trying to squeeze more out of us like we were ATMs. It felt less like a spiritual trip and more like a money-grab scam. And the worst part? After reaching Makkah, we were left waiting for over 4 hours without a room! No proper explanation, no real apology — just complete mismanagement and neglect.

Please do not consider if you are not 100 % healthy. The bus condition is not good (number 9450). Especially the toilet in the bus for emergency use is out of service and the stopping for the restrooms 4 to 6 hours. The hospitality skills of Mr Junaid deserves 5 stars but the suffering during my umrah trip taken the overall rating to two stars.

Bhai Hain bhoot comparative bhoot bar ja chuka hn

Bhot zaberdasti sarvice hai Low cast and coprativ

I like very nice people

Bast one

Low cast

Low cast rate very nice person

Alhamdulillah everything is God's will

Very good serves and low rates

Still not gone

Very good service

There were following challenges faced during the journey which made for a very poor experience, starting with the booking process where I called multiple times to get confirmation and ticket.The departure times were never exact; for instance, we were told 1:00 PM but did leave around 2:00 PM, and seats were not pre-assigned, it was a first-come, first-served situation on a bus.Bus was neither clean nor in good condition. The stops were made at managed areas with unclean washrooms and expensive, low-quality food, and the driver initially refused to stop at a proper Miqat station with adequate facilities, causing a two-hour delay and a late arrival in Makkah where the hotel room lacked a private washroom. Further delays occurred leaving for Madinah, causing us to miss Asr prayer in the Haram, and we were charged 10 Riyals each for Ziyarat that only included roadside mosques. The worst part was the bus engine failed from 200km from Madinah; after 90 minutes of failed repairs, exhausted passengers were forced to stand on other crowded buses for the remaining distance. Upon reaching Madinah at 3:00 AM, there was further confusion with the return bus to Riyadh, which finally departed at 9:30 AM with an inexperienced driver and a rude attitude. The return journey took much longer than promised, arriving at 11:00 PM instead of 8:00 PM, with the driver first refusing to drop passengers at the requested industrial area. Overall, the bad bus service and rude behavior made this holy journey very difficult, and I hope management improves these services significantly