Unicorn, Apple Authorised Reseller

I recently bought an I phone from this store and had a great experience. The staff was helpful and guided me properly while choosing the product. The service was quick, and the overall process was smooth. The store was clean and well-organized. I’m satisfied with my purchase and would recommend this store to others.

I had a great experience buying my iPhone here. The store had good stock and fair prices, and Vishnu was extremely helpful throughout the purchase and data transfer — patient, professional, and made the setup effortless. Highly recommend this store for anyone looking for genuine products and excellent service.

Extremely poor service and complete waste of time Visited Unicorn (Apple Authorised Service Provider) for a Lightning charger issue that is still under warranty. What should have taken minutes turned into a 2-hour wait. There were only TWO employees at the service desk, and the service speed was painfully slow. Each customer was taking 45 minutes or more, while others were left sitting with no updates, no explanation, and no concern for our time. Absolute mismanagement. This place clearly does not care about customer experience. Understaffed, inefficient, and disorganised. For an Apple-authorised service provider, this level of service is embarrassing. If you value your time, avoid this service centre unless you’re ready to lose half your day for a simple warranty check.

Had a great experience at Unicorn Apple Store for my iPhone battery replacement. The staff was professional, knowledgeable, and very transparent about the entire process. A special thanks to Sourabh for his excellent support—he explained the diagnostics clearly, guided me through the process, and ensured everything was handled smoothly. The service was quick and hassle-free, and my phone is now performing like new again. Really appreciate the smooth handling and customer-first approach. Highly recommend this store for anyone looking for reliable Apple service.

I had a really good experience at this store. The customer service provided was excellent and the entire staff was very polite especially Pawan who also helped me set up my new phone easily.

Made the shift from Android to IoS finally after a long haul. The instore experience is top notch and the sales team is pretty much humble to also explain the most basic doubts. Mine was Pavan the sales rep but all off them are equally good. Would highly recommend!

I recently purchased my iPhone 15 from Unicorn Apple Store Viman Nagar, and the experience was outstanding. Harsh assisted me throughout the process with great patience and professionalism. He explained all features, offers, and setup details clearly. Highly recommended store for Apple products!

Very disappointing experience at the Apple service centre. The employee failed to clearly inform us about the required process/payment details earlier and later kept blaming us for the confusion instead of accepting the mistake. When we went to collect the phone, we were called very late, and both the employee and manager behaved unprofessionally. My husband only pointed out that the information had never been shared with us, but they kept arguing and blaming him. The manager also falsely claimed that the payment method details were already informed on call, which never happened. They even tried to delay returning the phone till the next day. What was most uncomfortable was the rude attitude and the manager telling my husband not to speak while saying he would only talk to me. Expected much better professionalism and customer service from an Apple-authorized service centre.

Avantika was very helpful and professional. Performed support activities very fast and professionally Service center is very good, helped me with battery replacement withing just couple of hours. Great service experience

Got really good offer on iPhone 17 pro max on pre booking. Billing counters could have been increased for hassle free billing.

I had a very good experience at the Apple service centre. Mr. Saurabh handled my phone’s battery replacement very calmly and professionally. He was very helpful, gave me proper advice, and even replaced the battery free of cost. The service was on time and smooth. Overall, I am really satisfied with his support and behaviour. Thank you for the great service Mr.Saurabh

Services are excellent. Ankita Yelwande also a good employee of the store. She is very handling person. She know how to handle the customers. You are all Staff are good in their work.

Helped perfectly to understand the offers and guided properly to transfer the data. Showed patience and ownership towards the work. Overall best experience

I visited for iPhone upgrade and it was nice experience with store. Thank to Mr. Pavan who guided me fulfils my expectations.

I am writing to express my disappointment with the level of service I received today. For a brand that prides itself on efficiency, the process was incredibly slow and poorly managed. Beyond the wait times, the staff did not seem equipped to handle customers properly. I felt ignored for long stretches, and there was a clear lack of communication regarding when I would be assisted. I expect a much higher standard of professionalism and customer care from Apple. I hope management takes steps to address these staffing and procedural issues.

Very good service and behaviour by employees

This the best place to service your iPhone, Minimum effort and quick resolution. Avantika was very helpful and she jumped a mile to help me with my iPhone issue. I will recommend everyone in pune to come to this service station is you want a quick resolution. Please give my warm regards to her

Nice store got great deal want to purchase 4 laptop for my team in different location unicorn solve my problem even they delivered my laptop without any cost

Dont visit this service center. Not a single staff is having understanding or technical knowledge about product. No customer queue management and worst admin. All are dumb idiots here. I waited with token number 44 and even after 2 hours, not got chance. Useless people. 19 Nov 2024

Very poor service. I called the centre 4 days back for replacing battery of my iphone15. They called me saying it will be done. Afer reaching they gave excuse that server is not working. They took my name and number and promised to call back asap. I waited for 3 days and called again and they gave same excuse that server is not working. Such a poor execution in the name of Apple service was not expected