Unicorn, Apple Authorised Service Provider

Great experience with Shekhar! Shekhar was very helpful and professional while selling me the iPhone. He explained everything clearly, answered all my questions patiently, and made the whole process smooth and trustworthy. Really appreciate his polite behavior and support. Highly recommended!

Absolutely frustrating and disappointing experience. I visited this Apple Store to simply check why my iPhone 12 Pro Max charging port wasn’t working. The executive looked at it for barely a minute and said it “needs cleaning” — and then quoted a ridiculous ₹1500 just for cleaning! To confirm, I went to another authorised Apple store and they clearly said the same job costs ₹500. So this store is openly overcharging customers, hoping people won’t question it. It honestly feels like they are trying to loot customers under the name of service. Completely unprofessional, dishonest and a waste of time. I will never recommend this place to anyone.

Pathetic service and Extremely Slow Response time. They don’t care one bit about business. They put up an offer of exchange benefit but they don’t give you an exchange value nor do they call back. If they are done with their business why put up offers and hassle customers.

I purchased airpods from mg road from staff rohan khetri He is helpful person and kindness we also must visit the store and meet to rohan

A good humble person i was not getting iphone 17 pro max in silver no where but this gentlemen arranged and I was so happy he made my day thank u rohit pillay u deserve more then 5star

Rohan khetri is very helpful nature,l purchased 17 pro from him he is good knowledgeable person in road uni Store

I faced battery problem(battery swollen) with my iPhone 13, and visited this service centre at MG road and Sasane Sir and Aditya Sir helped me fix my problem for absolutely free of cost! They replaced my battery without any charge!

Exceptional 5-Star Service at Apple Authorised Service Provider, MG Road Pune! I recently had a fantastic experience at the Apple Authorised Service Provider on MG Road in Pune. I was facing an issue with my Apple AirPods 3rd generation, specifically the right channel. From the moment I walked in, the service I received was nothing short of exemplary. Aadesh, the staff member who assisted me, was a true professional. He demonstrated an in-depth understanding of the product and its intricacies. Aadesh’s expertise was evident as he swiftly diagnosed the problem and found issues in both channels of my AirPods. Thankfully, my AirPods were still under warranty, and without any hesitation, they replaced both channels, ensuring the optimal functioning of my device. Throughout the entire process, I was kept well-informed of the progress. The regular updates shared via emails were incredibly helpful and reassuring. It’s always a pleasure to deal with a service provider that values clear communication with its customers. What impressed me the most was the efficient turnaround time. Within just 2-3 days, my AirPods were ready for collection. The entire process was remarkably smooth, making it hassle-free for me. I highly recommend the Apple Authorised Service Provider on MG Road in Pune to anyone facing issues with their Apple products. The exceptional service, especially Aadesh’s polite and knowledgeable assistance, exceeded my expectations. I am thrilled with the service I received, and without a doubt, they deserve a perfect 5 out of 5 stars for their outstanding work!

Nice place. A number of sales and technical support person. Hot full detail about my iPhone repair under AppleCare plus.

2 executives only, who end up roaming and going to the back group every 5 mins . Only 2 issues solved in an hour .have been waiting for 2 hour and still have 6 people before me. Rude staff , least bothered.AT THIS MOMENT I FEEL SBI GIVES FASTER SERVICE

Very cooperative staff. Specially Tushar gave very nice demonstration. Thank you !

Thank you Mr ShekharJagtap for giving me very good sales support.

The store hours are said to be, open till 8.30 PM but it actually it closes on 7.30 PM. I called before arrival, they told it is open till 8.30 PM. When I arrived here, one of the executive told me the closing timing is 7.30 PM. The staff is not at all cooperating. I was here for charging port issue. The executive refused to even look at the phone. When I insisted to look at it at once, he told me the inspection fee is 1500. I was ready to pay that fee even then he refused to give service. Overall, after buying 80 thousand phone, if you want to be insulted the service centre is open (till 7.30 PM)

Horrible Experience – Completely Unprofessional Staff & Manager Absolutely disgusted by the customer service at Apple Unicorn Camp (MG Road). I went there to get my iPhone battery replaced, hoping for a genuine fix. But after the replacement, the battery health was just as bad as before—no improvement at all. What’s the point of replacing a battery if it performs exactly like the old one? Later, I got a call from Apple Services asking about my experience. I clearly told them that the battery was still not working well. The person casually brushed it off, saying he speaks to a lot of customers and doesn’t remember my case. How careless and unprofessional can you be? But the worst part was dealing with the so-called “manager,” Mr. Sumit Dhaure. He was dressed casually, had absolutely no sense of professionalism, and spoke to us in a rude, arrogant, and disrespectful manner. When I asked him what to do now and whether I should format my phone or try something else, he replied, “It’s your wish, do whatever you want.” Seriously? Is that how a manager speaks to a customer who just paid for a battery replacement and is still facing issues? To add insult to injury, right after I left the store, my speaker stopped working—something that was functioning perfectly before. This place has not only failed to fix my issue but possibly made it worse. Avoid this place at all costs. The service is pathetic, the staff is clueless, and the manager is shockingly rude and unfit for customer-facing responsibilities. If you care about your device and your money, do NOT trust this service center.

Umair was a good help and made the purchase smooth for us

The store is a place where they rob people even after talking service charges. My friend had to replace a battery after the replacement of battery the battery backup was not the same . The next day all of a sudden the speaker stopped working as well they put they put the blame of the that on my friend as well. The manager Sumit has no etiquette to talk to a customer it looked like he is very uneducated and very unhappy with his job. He was very rude to the customer and was behaving in a very aggressive manner. I didn’t know that apples hires uneducated people as such. The way he spoke as if we owed him something. He was literally fighting. He is too ill mannered to represent a trillion dollar company . He was also dressed like a hooligan he didn’t even look like a manager. All the staff there are not stable in their mind.

Extremely disappointed with the service provided by Apple Authorised Service Provider (Service Centre), MG Road Pune. The incompetence and disregard for customers is staggering. Delayed responses, unhelpful staff, arrogant and a complete lack of resolution. The manager is the worst person so we cannot expect any solution from the remaining staff. Their customer service is non-existent, and their staff seem to be clueless. I've never experienced such frustration and disappointment. Do not, I repeat, DO NOT waste your time. #Worstserviceprovider

I'm giving one star because i can't give negative. I visited the store multiple times to claim warranty. they told me that they don't have parts that needed to be replace.. wait for somedays, we will call you when the parts would be available. they called me one day and said that the part is available, you can visit store when i visited they said part is unavailable again. These people waste your time only, please visit another service center.

Assist by aman Singh genuine guy and guide very well

Horrible staff…please dont visit this centre….just pathetic service