VERSACE

A dress purchased for 13,000 AED broke the very first day it was worn. I brought it back to Versace, where I was told by the sales associate, Sara, that it would be repaired and that neither an exchange nor a refund was possible. After a month of waiting, I was finally informed that I could exchange it, but still without the possibility of a refund. I went back to the store, where I was then told they were waiting for an official confirmation. Two more weeks passed without any update, and I still cannot proceed with the exchange. The result: no refund, no exchange, and they have kept the broken dress. At this point, this can clearly be called theft. This is absolutely not a luxury brand, just scammers selling cheap, low-quality goods.

What a great store the Versace shop in the Dubai mall I absolutely loved it. I came in here and I saw these little furry animals that they have with sunglasses on them really great. I think it was the best thing in the shop. The staff are really good here very nice very friendly and very welcoming. I must say that if you’re looking to come here to buy something for Versace I would come to the shop in the Dubai mall in the fashion Avenue.

Great experience! Friendly staff, elegant ambience, and a stunning collection. Loved it!

Great experience, the friendliest staff. The ladies working there are honestly the best, so nice and helpful they made me feel so comfortable and welcomed which is rare when shopping at luxury stores in Dubai Mall!

I was treated very poorly by the sales staff. When I expressed my dissatisfaction, the saleswoman told me to leave a review so here I am leaving one.

Thankkkk you soooo much for the smilest dealinggg. Sir: kloni thanx a lot for your support and kindness..

The saleswoman told me not to bother her unbelievable. I used to be a loyal customer of the brand, but now it’s over.

J ai acheté une paire de boucles d oreilles il y a un peu plus d un . La tige est cassé alors que je les mets rarement . Réponse : aucune réparation, aucun remplacement, aucun solution. Plus jamais Versace plus jamais

Personnel disrespectueux, pire Versace dans lequel je suis allé le personnel n'en a rien à faire du client.

We had the pleasure of being assisted by William during our visit to the store, and we couldn’t have asked for better service. He was incredibly kind and patient, showing us several sizes and a wide range of clothing options. His attentiveness and willingness to help made our shopping experience truly enjoyable. Thank you, William, for your outstanding service!

I was shocked by the deplorable service at this Versace store. An Asian woman who is part of their staff looked down on me. Avoid at all costs.

Versace Jewelery is at the forefront of international jewelery brands, visit the Dubai Mall branch and experience the latest designs that you are sure to take 👍👍 مجوهرات فيرساتشي تتربع على قمة الماركات العالمية في تصاميم المجوهرات ، زورو فرع دبي مول وتمتعوا بتجربة احدث التصاميم التي من المؤكد سوف تقتطنوها

I purchased a Versace bathrobe at Dubai Mall on September 8th, and despite washing it twice, it sheds a large amount of black lint and is unusable. I have contacted the Dubai store where I bought it, but received no response. Very disappointing for a luxury product. I request an exchange or a refund. Eva Mendoza

I had an excellent shopping experience thanks to Khulani. He proactively showed me various items with the black and gold print that I like, and nice combo options I hadnt considered. Khulani was friendly, polite and courteous.

Mediocre quality, extremely disrespectful sales staff.

Only for classic and luxury people but however it's very chic choc I love it they have very good quality of jewelry

While I didn’t find the T shirt I was looking for but I must say that the person assisted me was very polite and provided excellent service

I can't help but notice that the stores in the US and UK surpass the one at Dubai Mall in terms of customer service and quality. I say this because I've had many positive experiences in the UAE, but there's always that one disappointing encounter that taints the overall impression. On a recent visit, after completing my shopping, I needed pet accessories for my Husky. Armed with precise measurements, I approached the staff for assistance. However, they directed me to another boutique, causing a delay in my search. Eventually, I was informed that pet accessories are only available online and not in-store. When I inquired about placing an order through them, the response I received was dismissive and unhelpful, which left me feeling neglected and frustrated.

I came to buy a dress that was in the store on 31 Oct 2022. But security did not let me in... shop was not crowded, but security told that we cannot enter, we should wait.. then 2 people left the store.. we wanted to enter because we were only 2people... but security still didn't allow us to enter. then one more person left the shop and in Versace was only 3 clients.. security still insisted that we cannot come to the shop because only 2 sales assistant are working today, so they cannot assist us...

First of all thank you for such a professional workers like Francisco and Kobi. Francisco really inspired me with all the fashion knowledge. Best consultant ever. Because of him I bought new Versace item! Kobi made all of the paper work with check. Very polite guy. It was pleasure to be in your shop today guys! I’ll be back! Thank you once again!