Theekshana Dhananjani Wilgamuwa
۴ ماه قبل
I had a good experience with this clinic in the past, but today’s visit was very disappointing. I called in advance to ask for an appointment time, and the staff confirmed a specific time for me. I arrived exactly at the given time, but there was no receptionist at the counter for about five minutes. Later, another patient arrived for a gynecologist appointment and mentioned that she had been given the same appointment time as me. Even though I arrived first, the doctor took her in without calling me. Initially, I didn’t think much of it, but after waiting nearly 50 minutes, I still had not been seen. My main concern is why the same appointment time was given to two patients. This situation was very frustrating and felt unprofessional, especially the way it was handled at the counter. I hope the clinic improves its appointment scheduling and front desk management.