Wakefit - Furniture Store in Whitefield, Bangalore

We've had an incredible experience here! Venkatesh thoroughly helped us from explaining all the details about the couch that we wanted to buy to telling us everything we needed to know as a consumer. We had a really good experience here and definitely recommend coming here to experience the furniture and buy it to make a more confirmed and supported decision. The ambience, customer service and the experience was incredible!

Had a good matress shopping experience from whitefield wake fit outlet.we got clarity for choosing the matress according to our need & budget .staff guided us properly.they have variety of furnitures including sofa ,dining set and much more.we paid visit during the evening which was quite calm and less crowded with just few customers.

Worst customer service and professionalism I have ever experienced. I ordered a 3-seater sofa worth ₹27,000 from Wakefit. Initially, the salesperson was very helpful and informed me that the sofa would be delivered within approximately 30 days, or possibly even earlier. After two weeks, I made a routine call to Wakefit customer care just to confirm that everything was on track and to check whether there were any expected delays. I was assured that everything was proceeding as planned. However, just one day before the scheduled delivery, I received a call informing me that the color I had selected was not available. Instead, I was asked if I would be willing to choose a different color. To make matters worse, I was told that if I agreed to the alternative color, the delivery would be delayed by another month. Informing a customer about a stock issue at the very last moment is completely unacceptable. If the selected color was unavailable, this should have been communicated much earlier rather than after weeks of waiting and repeated assurances that everything was fine. The entire experience was frustrating and disappointing. I cancelled the order and requested a refund. Never again. I will not be purchasing from Wakefit in the future.

Very bad and unfortunate experience. Mistake from my side was the trust and believe shown by them. Company send me an-used and torn mattress. When we opened cover after few months for washing the cover, we found it defected. Raised complaint but even after 2 weeks of follow up no resolution and exchange done. Very unprofessional rudely behaviour shown by support team saying we have torned it and it cant be replaced. Please be aware of this fraud. We have already wasted our hard earned money on this. Why would someone as a customer torn the mattress and ask for a replacement. We dont have such mindset and chores.

Dear Wakefit Customer Support, I am writing to formally raise a complaint regarding my recently delivered 3-door wardrobe and the extremely disappointing installation experience. The wardrobe was delivered on June 2nd, and during installation, the installer handled the product very roughly. Doors, fittings, and other components were thrown around carelessly. Screws and fittings were fixed in incorrect places, and the installation was carried out in an unprofessional manner. To my surprise, even the delivery driver was assisting with the installation work. As a result of this poor installation, the wardrobe has been severely affected. The doors are not aligned properly, the finishing has been damaged, several fittings appear to have been installed incorrectly, and the overall appearance and quality of the product have been compromised. I have already shared photographs and videos with your sales team as evidence. I would also like to mention that the order was placed through the Wakefit Whitefield branch, based on the trust and assurance provided during my interaction there. I was initially contacted by Mr. Venkatesh, who informed me that the matter would be reviewed and that a replacement could be considered. Based on that discussion, I was hopeful that Wakefit would take responsibility and resolve the issue appropriately. However, when I called again a couple of days later, I spoke with another representative who was dismissive and unhelpful. I was told that the matter was “not their responsibility” and that everything depended on the escalation team. I was also asked whether I had personally visited the store and selected the wardrobe. I found this response completely inappropriate because customers cannot be expected to inspect every wardrobe physically before purchase, especially when products are ordered based on the information and assurances provided by Wakefit. I want to make my position very clear: I do not want any repairs, rectification work, modifications, adjustments, patchwork, or reinstallation on the damaged unit. I do not want screws removed and re-fixed in different places. I do not want a carpenter to attempt to repair the existing wardrobe. I am requesting a complete replacement with a brand-new product in factory condition. The replacement installation must be carried out by trained and professional installation personnel. Additionally, there was a major communication issue during installation. The installer was unable to communicate effectively in English, Kannada, Tamil, or Telugu, making it extremely difficult to explain concerns and understand the installation process. I request that any future installation personnel assigned to my case be able to communicate in English or Kannada. I purchased this wardrobe because I trusted the Wakefit brand. I had visited the store, liked the product on display, and placed my order with confidence. Unfortunately, the wardrobe delivered to my home does not reflect the quality I expected. In my opinion, the product has been damaged due to poor installation practices, and I have completely lost confidence in the current unit. This situation has caused significant stress, frustration, and inconvenience. I request immediate intervention from the escalation team and a confirmation that my wardrobe will be replaced with a brand-new unit rather than repaired. I am attaching all supporting photographs, videos, and WhatsApp conversations with the store team for your reference. I look forward to a prompt and satisfactory resolution.

Wakefit store offers you to try out their furnitures. I had went to this store to check out a study/work chair, for which I could try the options available with them and the order could be placed (placed the order and the chair was delivered to our home). The staff were very professional and courteous, they helped with selection and answered our queries. Something I can say great about the store is that they sell at the same price as the website and with the offers seen at their website (mentioning this as many services doesn't really offer this). A warning to anyone visiting the store in their cars is not to use the basement parking as the space is narrow, also while coming out of basement there is good chance the bottom of the car hits the floor. So, better park in the road level itself.

Team is professional. Venkatesh was fast enough to explain everything. More products can be kept for explanation and 4 wheeler parking is an issu

I have ordered a mattress from this store on Monday and they promised 2-3days delivery. Upon enquiry on Thursday the guy promised Sunday is confirmed delivery and upon today's enquiry they said coming Tuesday 23rd June is promised delivery. Guys, if you have challenges at your end don't make such fake promises. Don't get the customer with false words because you are going to loose them eventually if you can't deliver.

I recently visited Wakefit Furniture Store in Whitefield, Bangalore, and had a great experience! The showroom is well-organized with a wide variety of modern and comfortable furniture — from sofas and beds to dining sets and storage options. The quality of materials feels premium, and the prices are quite reasonable for what you get. The staff was polite, knowledgeable, and helped me choose the perfect product according to my needs. I also liked how clean and spacious the store is, making it easy to browse around. Delivery was quick and hassle-free too. Highly recommended for anyone looking for stylish, durable, and affordable furniture in Bangalore!

Wow, just wow! This furniture store is a game-changer! The moment I walked in, I felt like I was in good hands. The staff were friendly, super knowledgeable, and genuinely passionate about helping me find the perfect pieces for my home. The quality is exceptional, the designs are on-point, and the prices? Unbeatable! I scored some amazing deals and can't wait to come back for more. If you're looking for furniture that combines style, comfort, and value, look no further!

Dear Service Team, I would like to raise a complaint regarding the extremely poor performance of your salesperson. Still issue is there not resolved to the issue. I am purchasing the item Feb 28th completed to 2 months issue is not resolved. He is not responding to calls or messages, which is causing significant inconvenience. Additionally, the delivered items are incomplete, with important parts such as screws and chair legs missing. Despite repeated attempts to contact him, there has been no proper response or resolution. This level of service is unacceptable and has led to delays and frustration. I request you to take immediate action to address this issue, arrange for the missing parts at the earliest, and ensure better communication going forward. Kindly treat this matter as urgent and confirm once the issue is resolved.

Had a great experience with the staff who helped us choose and book our sofa. Bhaskar was patient, friendly, and understood our needs well. Made the entire process smooth and hassle-free highly recommend!

Fantastic experience at the Wakefit store! A huge thanks to Prashant—he was incredibly knowledgeable and patiently explained the features of various mattresses to help us find the perfect fit. Smooth purchase process. Highly recommended!

Very friendly staff and pretty good experience. Prices are same as Amazon and the payment link they provide gives you comprehensive options. Overall a smooth experience and a purchase.

I had a very poor experience with Wakefit. I ordered a study table that was supposed to be delivered on 18th March. Since then, the delivery has been rescheduled every single day through WhatsApp and phone calls—but no one has shown up. Because of these repeated commitments, I had to take time off from work for the last 4 days, expecting the delivery to happen. Unfortunately, not once was the delivery fulfilled. This has caused unnecessary inconvenience and wasted my time. What’s even more frustrating is the lack of accountability. If the company is not able to deliver, why schedule appointments repeatedly? There is also no proper customer support—calls don’t connect, and there’s no clear way to get help or answers. This kind of service is completely unacceptable. I would not recommend Wakefit to anyone based on this experience.

We bought 3 seater and 2 seater sofa from Wakefit, And within one year the arm rest side has sunk . At time of the purchase they told 3 and 5 yrs warranty now they are backtracking stating that we have change the location this will not applicable . This is utter nonsense and cheating. We paid about 55k essentially covering the warranty. Many people change location in every2 to 3 yrs due to job . And at the time of purchase they never mentioned warranty would not be applicable if you change the location . Don’t buy from Wakefit quality is shitty and they are making people fool . Previous sofa we bought from local furniture shop lasted for more than 10 yrs .

We furnished our entire house with Wakefit. The bill amount was extremely hefty. Prashanth was an amazing sales person. But the wakefit people didn't give any gifts or anything at all that was complementary

Had a good experience at the centre. There were different types of chairs and sofas with many other options(present in warehouse but not in store). Bhaskar was helpful in resolving all our queries.

The quality is top-notch and the fabric feels so soft. Plus, there's plenty of storage space and the finishing is on point.. service provided by them were excellent

The sales and delivery teams are not connected well. ordered Bed here, was sold promisis and a substandard quality product got delivered 3 times, without even replacing product. Sales and QC team do not care about customer at all. all always give standard answer and sorry 2-3 times. Let's see if they deliver or have to cancel the order.