pratiksha haldankar
۳ هفته قبل
I had the worst experience staying here. The property itself is beautiful, with amazing views, and we were staying in the cottages. Unfortunately, the management completely ruined what could have been a wonderful stay. Despite repeatedly raising our concerns, the staff made no effort to resolve the issues. There was extremely loud music playing until 3–4 AM every night, along with people shouting, singing at the top of their voices, and blasting speakers late into the night. It was impossible to get a proper night's sleep. I called the management several times requesting them to control the noise, but they outright refused to help. I was told that this is a regular occurrence and that if I wanted to complain, I was free to do so because they couldn't do anything about it. Such a response is unacceptable from a hospitality establishment. Paying a premium for cottage accommodation and then having to endure sleepless nights due to noise and poor management is simply not acceptable. The location may be great, but the management is absolutely pathetic. This was one of the worst and most disappointing stay experiences I have ever had.