I had lunch at Al Halabi today and wanted to share my experience. The gentleman at the reception was very respectful and welcomed me in a professional manner. He escorted me to my table, and that first impression was excellent. However, the service after that was disappointing. Two or three waiters approached the table to adjust tissues, but none of them greeted me or offered a menu. When I placed my order, the waiter who took it seemed unprofessional he didn’t repeat the order or show any engagement, almost like a robot. I specifically asked for all the food to arrive at the same time, which it did, but the order itself was wrong. I ordered a mixed grill of meat and received lamb chops instead.
When I asked for the waiter who took the order, they sent someone else, who removed the plate without any apology. When the correct dish finally arrived, it was unfortunately cold. At the end, the bill was not rectified despite the mistakes.I genuinely love this restaurant and its concept, but the service team needs better training to represent the brand and meet guest expectations. The food and ambiance deserve better support from the staff.I had lunch at Al Halabi today and wanted to share my experience. The gentleman at the reception was very respectful and welcomed me in a professional manner. He escorted me to my table, and that first impression was excellent. However, the service after that was disappointing. Two or three waiters approached the table to adjust tissues, but none of them greeted me or offered a menu. When I placed my order, the waiter who took it seemed unprofessional he didn’t repeat the order or show any engagement, almost like a robot. I specifically asked for all the food to arrive at the same time, which it did, but the order itself was wrong. I ordered a mixed grill of meat and received lamb chops instead.
When I asked for the waiter who took the order, they sent someone else, who removed the plate without any apology. When the correct dish finally arrived, it was unfortunately cold. At the end, the bill was not rectified despite the mistakes.I genuinely love this restaurant and its concept, but the service team needs better training to represent the brand and meet guest expectations. The food and ambiance deserve better support from the staff.