Tahoura Mosavirik
۲ سال قبل
My family booked a Yerevan, Armenia tour with this traveling agency.
Just one day before their flight, their hotel (Erebuni hotel) was changed to another hotel and the reason was mentioned to be some issues with the first hotel (Erebuni hotel) water system.
The second hotel (Royal Plaza hotel) service was not satisfactory at all! My family (3 people) stayed at this hotel for 5 days. The location of the hotel was great but the service was awful!
There was no room service including room cleaning and changing the sheets or even refilling water!
The refrigerator was broken and my parents asked for a replacement or repair several times, but the hotel personnel did not pay attention to them!
My parents requested for changing the room but again their request was ignored by hotel personnel!
I believe this agancy should pay more attention to the hotels they suggest to their customers!
Also, the return flight (with Iran air tour airline) they booked for my famiy was rescheduled many times and my family were waiting at Yerevan airport for more than 7 hours!
Overall, the experience was not satisfactory with respect to the money my family paid for their trip.