Seyed Abolfazl Saneii
تاریخ ویرایش: یک سال قبل
I have known this company and its owner (Mr. Abbas Sarnaz - English name: David) for over a decade and have worked with them on multiple occasions. Unfortunately, my experience throughout the years has been consistently disappointing. Each experience with them has been marked by irresponsibility, significant delays, and unfulfilled promises made solely to secure the business. In earlier years, as my company was still growing, I tolerated these issues because I had limited alternatives. There were also multiple instances of unjustified overcharges, accompanied by excuses rather than accountability. I cannot recall a single project where they delivered on time or met their contractual obligations. More recently, I was contacted by their General Manager, Mr. Abbas Sarnaz, who assured me that the company had undergone internal changes and was now fully committed to timely service and transparency. Based on this assurance, I decided to give them another opportunity. I entrusted them with a freight assignment, for which they guaranteed a maximum transit time of 30 days, from The Netherlands to Iran, which seemed reasonable. Unfortunately, the cargo was delivered after 75 days—well beyond the committed timeline. As a result, I was forced to compensate my clients for over $200,000 due to the breach of delivery terms. What made the situation worse was the complete lack of communication during this period. Calls and follow-ups were ignored, and once the shipment was in their hands, their responsiveness vanished. This experience not only caused financial loss but also severely damaged my company’s reputation with our clients. Despite the gravity of the situation, no apology or attempt at restitution was ever made. This experience is from 2 years ago. I decided to write this review after hearing that a similar issue has recently happened to another company working with them. This clearly shows that the pattern of behavior has not changed. I strongly advise against working with this company. If you value your business, your clients, and your professional integrity, look elsewhere. They have demonstrated a pattern of unreliability, lack of accountability, and poor communication. For international freight forwarders currently using this company as a local agent: I urge you to reconsider your partnership. I have detailed records of this experience and am open to sharing them with anyone considering collaboration. Choose your partners wisely—your business depends on it.
